Protecting Information Online
Whether you are a current customer or just visiting us online, we safeguard the information you provide to us.
Online Application Security
When you apply online for accounts or services, or enroll in online banking, you provide personal information that is necessary for us to process your application and open your account. Your information is protected through a “secure session” established with Secure Socket Layer (SSL). SSL establishes a secure connection and encodes the data submitted to ensure that the information is only accessible to an authorized TriState Capital Bank representative and you. When using our Internet banking products, you should use an Internet browser that supports a minimum 256-bit encryption technology.
How We Handle E-mail
E-mail transmitted across the Internet is normally not encrypted and could be intercepted by third parties. You should use caution before electing to send any confidential or private information via email. In turn, we will endeavor to avoid entrusting confidential information in our response to your email. We will, however, collect the content of your e-mail to us so that we may have as much information as possible to assist us in correcting a problem, sending you requested product information, or notifying you of changes to our online services. We also do this to meet legal and regulatory requirements.
Protecting Your Online Banking
When you bank online with us, your information is retained on our system or the system of companies that perform services on our behalf, depending on what is required in order to serve you. We use encryption technology, supported by the outside companies with which we work, to make online banking secure and to protect your personal information.
We also require an I.D. and password to access your accounts. If you do not provide this information, we cannot establish an online banking service for you. You can also help maintain the security of your banking information by not sharing your I.D. or password with anyone, by changing your password regularly, and by remembering to sign off. Representatives of TriState Capital Bank are not authorized to have and will never request you to disclose your password.
Use of “Cookies”
We will continue to evaluate and update these online guidelines so that they may be as clear as possible to you. As a client of TriState Capital Bank, your privacy is a key part of our client service commitment. It is not something we take lightly. If you have additional questions regarding this policy, please send us an e-mail at [email protected].