Protecting Information Online
Whether you are a current customer or just visiting us online, we safeguard the information you provide to us. The TriState Capital Bank Security Policy covers the following areas of information:
How we protect and keep your information secure
- Online Application Security
- How we handle E-mail
- Protecting your online banking
Our security measures
- Details on the level and nature of encryption we use
- User Authentication
Identity theft, fraud and phishing
- Common types of fraud
- Spot phishing
- Security tips
How to report
- Reporting
- TriState Capital Bank reporting
How we protect and keep your information secure
Online Application Security
When you apply online for accounts or services, or enroll in online banking, you provide personal information that is necessary for us to process your application and open your account. Your information is protected through a “secure session” established with Secure Socket Layer (SSL). SSL establishes a secure connection and encodes the data submitted to ensure that the information is only accessible to an authorized TriState Capital Bank representative and you. When using our Internet banking products, you should use an Internet browser that supports a minimum 256-bit encryption technology.
Subject to our general privacy policy outlined above, we will sometimes use the information you provide to us via application or e-mail to provide you better products, services or additional account information. This information will not be shared with anyone outside of TriState Capital Bank.
How We Handle E-mail
E-mail transmitted across the Internet is normally not encrypted and could be intercepted by third parties. You should use caution before electing to send any confidential or private information via email. In turn, we will endeavor to avoid entrusting confidential information in our response to your email. We will, however, collect the content of your e-mail to us so that we may have as much information as possible to assist us in correcting a problem, sending you requested product information, or notifying you of changes to our online services. We also do this to meet legal and regulatory requirements.
Protecting Your Online Banking
When you bank online with us, your information is retained on our system or the system of companies that perform services on our behalf, depending on what is required in order to serve you. We use encryption technology, supported by the outside companies with which we work, to make online banking secure and to protect your personal information.
You can also help maintain the security of your banking information by not sharing your I.D. or password with anyone, by changing your password regularly, and by remembering to sign off. Representatives of TriState Capital Bank are not authorized to have and will never request you to disclose your password.
Our security measures
Details on the level and nature of encryption we use
When you apply online for accounts or services, or enroll in online banking, you provide personal information that is necessary for us to process your application and open your account. Your information is protected through a “secure session” established with Secure Socket Layer (SSL). SSL establishes a secure connection and encodes the data submitted to ensure that the information is only accessible to an authorized TriState Capital Bank representative and you. When using our Internet banking products, you should use an Internet browser that supports a minimum 256-bit encryption technology.
User Authentication
We require a unique user ID and password to access your accounts. If you do not provide this information, we cannot establish an online banking service for you.
Identity theft, fraud, and phishing
Identity theft occurs when an individual or group will assume the identity of another person using personally identifiable information (for example, name, address, social security number, date of birth) with the intention to commit fraudulent activity. Identity theft can occur due to a variety of activities, some of which to be aware of include:
- Phone calls from scammer soliciting personal or financial information
- Emails and spyware conducting phishing activities
- Computer hacking
- Data Breaches of organization which have your personal data
Common types of fraud
There are many forms in which fraud can occur and below are common examples to be aware of:
Malware scams: A fraudster asking for payment information or to “take over” your computer or device to show that they are resolving the malware issue. However, the criminal will be intending to access account information to conduct criminal activity.
Phone scams: Fraudster posing as a representative of a known or trusted organization threatening legal action or encouraging urgent or sudden payment to resolve an issue.
Spot phishing
Phishing scams can involve someone attempting to mislead you into providing information via a link which will collect the information that you provide. These can be texts, emails or other forms of online communication intending to appear as coming from an organization you trust or may be familiar with. Often these scams will involve a sense of urgency related to the requirement for you to provide information.
Security
Spotting fraud, phishing and ill-intentioned online activity requires you to protect yourself from identity thieves, some steps you can take to protect yourself include:
- Remaining vigilant and reporting all suspicious activities
- Protecting your device with appropriate firewalls updated security software
- Monitor your financial accounts and transactions
- Do not open any suspicious looking attachments or click on any links as part of a suspicious email
How to report
Reporting
If you suspect or are a victim of a financial scam, crime or issue you should report this to the local authority, FBI Internet Crime Complaint Centre (IC3) and/ or the Federal Trade Commission.
TriState Capital Bank reporting
You can contact the TriState Capital Bank security team to discuss any issues, reporting or queries you may have around how we handle the security of your data. You can contact us at [email protected].