Date of Last Update: November 2022
Introduction
TriState Capital Bank (TSC) remains committed to ensuring we are maintaining the privacy and security of personal information provided by visitors, employees, potential employees, customers and consumers to the TSC website. The TSC Online Privacy Policy states how we collect, process, share and protect the information you provide to us.
What personal data we use
When you visit our website and engage in our services, we may collect and share personal information about you. All financial and personal information about TSC’s employees, potential employees, customers and consumers is considered confidential data.
Please see applicable Privacy Notice(s) to understand what TSC does with your personal information:
- TriState Capital Bank (consumer)
- TriState Capital Bank (commercial guarantor)
- TSC Equipment Finance (guarantor)
We use the term “Personal Information” (“PI”) to mean any information that can identify a specific individual. Personal Information includes information that you may provide to us when you visit our Site(s) such as name, address, email address, phone number, mother’s maiden name, Social Security number, date of birth, driver’s license, employment, income, residence, and collateral information. For example, you may provide Personal Information when you complete an application for a new banking product, when you enroll in our online or mobile banking services or when you complete online fields with your contact information.
Depending on the nature of the product or service you have with us, this can include, but is not limited to:
Categories of PII Collected
| Name, Contact information and Unique Identifiers: Identifiers, including first, last and middle name, home address, telephone number, mobile number, device ID, internet protocol (IP) address, email address, driver’s license number, passport number, or other similar identifiers, social security/tax identification number, other unique identification number issued on a government document commonly used to verify the identity of a specific individual, etc. |
| Financial Information: Social Security number, account number/balances, transaction history, loan rates and payments, checking account numbers/information, wire transfer instructions, etc. |
| Protected Characteristics: Characteristics of legally protected classifications such as race, gender, age, marital status, nationality, physical or mental disability, and religion. |
| Network Activity: Internet or other electronic network activity information, which can include browsing history, search history, and information associated with interaction on a website, application, or advertisement on TSC applications. |
| Geolocation Data: Geographic location information about an individual or device being used * |
| Behavioral advertising and analytics: Collection of data associated with web browsing activities when you visit the site and websites of online services we provide. Includes Cookies, web beacons, tracking pixels, and similar technology. Information used to improve the site and provided a customized experience. Analytics include Clickstream data, Google analytics, LinkedIn advertising campaigns * |
| Biometric information: Physiological, biological, or behavioral characteristics allowing identity to be established including facial recognition, fingerprint for log in, etc. |
* See Cookies section below for purpose and definitions
Why we collect your personal data
To provide you with our products and services, we will process your personal data in line with the purposes for which this information is collected. Federal law gives consumers the right to limit some, but not all, sharing of information. Federal law also requires us to tell you how we collect, share, and protect your personal information.
We will use your personal information to serve you as a customer, ensure business improvement, manage our operations, detect and respond to security risk and crime prevention as well as internal business management.
A summary view of why we collect your personal data is captured in chart below:
| Why we use your personal information | Purpose and lawful basis |
| Identity verification for you and your associated accounts | Fulfilling contacts and providing our services |
| Providing a response to inquiries and communications | Fulfilling contacts and providing our services |
| Development of new products and services | Our business interests |
| Compliance with our legal and contractual requirements | Our legal duty |
| Fraud prevention | Our legal duty |
| Managing preferences | Our business interests |
| Website service analytics | Our business interests |
How long we store your personal data
Generally speaking, we will keep your personal information for as long as we are required by regulatory requirements and at least during the duration of when we are providing you products and services.
This may include keeping your data for a period of time after which you no longer require our services for the following reasons:
- Responding to complaints, queries or investigations into the service provided to you
- Internal review and assessment of customer data for research
- Compliance with relevant jurisdiction record keeping requirements
When you are no longer our customer, we continue to store and share your information to meet our financial, legal, and reporting obligations.
If you do not provide us your personal data
The collection of personal data is a precontractual or contractual requirement dependent on the nature of your relationship with us. If you refuse to provide personal data, we will be unable to provide you with the requested services.
Consent
Where consent is required under the applicable law to collect, use, disclose, or process personal data, the voluntary disclosure of personal data by consumers, customers, and employees will be considered implied consent for TSC to collect, use, disclose (including cross border transfer) and process that personal data as described in this online privacy policy.
You can revoke your consent at any time by providing notice to TSC using the contact email provided below. TSC may continue to process your personal data as permitted and required by applicable law. Please note that revocation of your consent can impact our ability to provide or continue to provide the services you request.
For consent revocation, please contact us at [email protected]
Cookies and similar technologies
Description, type nature and purposes of cookies we collect
We use “Cookies” to collect information about your online/mobile activity when you visit our website. Cookies are small text files that a web server stores on your computer or device. We typically use cookies to remember account login preferences, monitor traffic on our website and better customize your experience on our website based on your preferences.
| Advertising cookies | These are used to gather information from the device to display relevant advertisements. |
| Performance cookies | These will gather data on how visitors use the TSC website such as which pages are visited most often if error messages are received on the page. We use these for website maintenance and to enhance your experience with our website. |
You can disable cookies in your browser by making the appropriate selection to inform you where cookies are being set and to disable cookies. If you choose to disable or delete cookies, this can limit the functionality of our website.
Tags and other tracking technologies
Tracking technologies are designed to track individuals online or offline. These can include tracking for analytics, profile building, website optimization and retargeting the visitor.
- Tags: Tags are specific keywords that will be used to identify different items and elements on the website, for example, list tags, audio and visual tags, form, and input tags
- Web beacons: These are embedded in our website and allow us to track our website visitors
- HTML: Allows us to identify your web browser over time
How we protect your personal information
When you bank online with us, your information is retained on our system or the systems of companies that perform services on our behalf, depending on what is required to serve you. We use encryption technology, supported by the outside companies with which we work, to make online banking secure and to protect your personal information.
We also require security measures such as identification criteria and passwords to access your accounts. If you do not provide this information, we cannot establish an online banking service for you. You can also help maintain the security of your banking information by not sharing your identification or passwords with anyone, by changing your passwords regularly, and by remembering to sign off and exit your browser session.
Representatives of TSC are not authorized to have and will never request you to disclose your password. Further information can be found on the Security Policy on our website.
Keeping your information accurate
Ensuring that we have your accurate information is important in allowing us to provide you the requested services. Where you may feel that your account and personal information is incomplete, inaccurate, or not up to date, please update this information online or contact us at the email below to make the required updates.
Email us at: [email protected]
Link to other websites
TSC may establish links between this website and one or more websites operated by third parties to facilitate the services we offer to you. TSC has no control over the content or products/ services of such websites. The existence of such third-party linked websites shall not constitute an endorsement, representation, or warranty by TSC of the contents of the linked website, or the products/services or operations of such websites.
TSC disclaims any responsibility of such websites and disclaims any responsibility for the privacy policies or security measures of such third-party internet sites linked to our website.
Do not track
Currently there is limited communication on “Do not Track” signals, therefore, TSC does not respond to “Do not Track” signals which are communicated by the browser you are using.
Changes to TriState Capital Bank Online Privacy Policy
We may change and update the TSC Online Privacy Policy as part of our ongoing regular reviews to ensure we are providing you with transparent and up to date information about our data processing activities.
In the circumstance where you have any questions, comments or concerns about the information provided in this Online Privacy Policy, or have issues in relation to the processing of your personal information by TSC, please contact us using the email below:
Email: [email protected]
