The Senior Construction & Commercial Real Estate (CRE) Loan Administrator provides ongoing administration and maintenance of an assigned portfolio of commercial real estate and/or swap loans post-closing.

Primary Functions of the Position:

• Reviews, closes, and processes modifications/extensions, payments, rate changes, payoffs, partial releases, full releases and exceptions
• Administers the construction draw process which includes reviewing budgets and ensuring that the loans are balanced (including letter of credit exposure); reviews inspection reports, identifies and resolves construction and title issues. Ensures that requests are in accordance with governing loan documents and procedures and that all required approvals have been received
• Administers swapped loans (if assigned), including onboarding new swaps, manual monthly reconcilement of billing, applying and requesting payments to the loan and swap
• As needed, coordinates the loan closing process including performing necessary due diligence, gathering client data, reviewing loan approvals and executed documents, reviewing the initial draw request, preparing funding requests and following up on post-closing exceptions
• Works closely with loan closers, relationship managers, portfolio managers, internal and external counsel, borrowers and all other authorized parties affiliated with each loan transaction

Education and Experience Requirements:

• High School Diploma or equivalent; post-secondary degree preferred
• A minimum of 4 years of financial industry experience, including 2 years of loan administration or loan operations experience
• Commercial/Construction Real Estate Loan Administration experience preferred
• Understanding of interest rate swaps preferred.

Essential Skills and Abilities:

• Demonstrated knowledge of loan documentation and lending regulations and ability to effectively interface with customers, internal and external counsel, compliance, credit, title companies, inspectors, insurance companies and other external contacts
• Job may require additional hours of work during peak periods to meet service levels

HOURS: 4 PM – 1 AM (Monday through Friday)

The ACH Operations Specialist manages the daily processing windows of ACH file processing. In addition, the ACH Operations Specialist manages all processing exceptions, batch and file suspensions, fraud monitoring, new employee training, ongoing client support, and troubleshooting. The ACH Operations Specialist also performs daily General Ledger reconciliation of Check, ACH, Wire, Debit Card, ICS, and other Miscellaneous accounts. The ACH Operations Specialist will maintain a solid understanding of ACH batch and file processing, ACH services and back-office processes, adequate understanding of the NACHA rules, General Ledger accounting.

ESSENTIAL FUNCTIONS OF THE POSITION:

• Assists the ACH Operations team lead on daily tasks
• Assist in the training of new employees
• Manage ACH file processing windows and exception processing
• Manage transaction fraud monitoring and client communication
• Assist the ACH Team Lead on all Fraud related activity, as it relates to funds retrieval, documentation, and reporting
• Manage General Ledger balancing for Check, ACH, Wire, Debit Card, and ICS
• Responsible for covering late ACH window monitoring when required
• Work closely with BSA, Risk and Compliance, Management, Sales, Deposit Operations, Treasury Operations, and Wire Operations.

EDUCATION AND EXPERIENCE REQUIREMENTS:

• High School diploma or equivalent; post-secondary education preferred
• A minimum of 4 years of experience, including 2 years bank operations experience in an ACH operations role.

ESSENTIAL SKILLS AND ABILITIES:

• Demonstrated knowledge of all ACH products, systems, and related processes.
• Thorough understanding of transmission processing for ACH, and understanding file layouts
• Understanding of Fraud monitoring and Fraudulent activity on ACH transactions
• Understanding of General Ledger balancing principals
• Demonstrated ability to communicate effectively with clients, Management, staff, and support vendors.
• Job may require additional hours of work during peak periods to meet service levels.

The Loan Servicing and Quality Assurance Specialist will perform both data input of transactions and quality review of the core loan system for both consumer and commercial loans.

Primary Functions of the Position:

• Ensure that the core loan system matches the executed legal documents, whether via input or review
• Process or review new loans, renewals, modifications, extensions, payments, advances, maintenance, and system generated reports
• Provide customer support to both internal and external clients regarding account inquiries, research, and operational issues
• Provide backup support for other related duties, such as overseeing the printing and mailing of loan statements and manual calculation of accruing fees on commercial loans
• Work closely with Relationship Managers, Service Teams, Legal and Compliance to effectively execute on deliverables

Education and Experience Requirements:

• High School Diploma or equivalent; post-secondary degree preferred
• 2-4 years of experience, including previous bank operations or financial services experience
• Previous Consumer/Private Bank/Wealth Management quality review experience with knowledge of lending regulatory requirements is a plus

Essential Skills and Abilities:

• Familiarity with loan systems; and ability to read and understand loan documents in order to review that the loan system matches the loan documents
• Strong attention to detail
• Ability to communicate effectively in person, through email, and over the phone
• Proficiency in basic math skills and general knowledge of office software is required
• Ability to work in a fast-paced, high-intensity work environment
• Job may require additional hours of work during peak periods to meet service levels