Summary of the Position:
The Client Services Representative – Fulfillment & Close position effectively coordinates the end to end Private Banking loan account process and provides exemplary service and support to our clients. Incumbents may be required at times to focus in a specific functional area of the Private Bank Service Team, such as processing modifications or initializing client loans on the Bank’s internal systems and/or platforms. This position must partner effectively with the full Sales organization, Portfolio Management, Internal and External Counsel, Compliance, Financial Advisors and all other authorized parties affiliated with each Private Banking transaction in order to deliver a premier client experience across all client engagements.
Primary Functions of the Position:
- Assures complete and accurate client data is captured in the loan application, and follows the loan process through completion, closing and booking
- Works closely with all members of the Private Bank Service Team in supporting client requests
- Partners effectively with relationship managers, inside sales representatives, portfolio managers, internal and external counsel, compliance, borrowers, and all other authorized parties affiliated with each transaction
- Provides a premier client experience across all client engagements
- Works closely with other teams within operations and throughout the bank to enhance current processes
- Participates effectively in assigned projects
Education and Experience Requirements:
- Bachelor’s Degree, or equivalent combination of education and experience
- Minimum 4 years of financial industry experience required, including 2 years of bank operations and/or client service experience preferred
Essential Skills and Abilities:
- Ability to organize and prioritize work assignments in a consistent manner to ensure timely and efficient execution
- Exceptional interpersonal and communication skills
- Proficiency in Microsoft Office preferred
- Keen attention to detail and understanding of loan process/system and applicable lending requirements
- Analytical problem-solving capabilities
- Strong work ethic and ability to be self-directed
- Ability to work effectively in a high-energy, fast-paced, team-oriented work environment and adapt quickly to changing priorities
Summary of the Position:
The Senior Wire Operations Associate will deliver high quality customer service and perform daily processing of financial transactions in a fast paced, time sensitive operations environment. The Senior Wire Operations Associate will conduct all aspects of wire transfer activity effectively and accurately, including performance verifications, initiating wires, processing and releasing wires, and monitoring wire status queues. The incumbent will also be responsible for fraud monitoring and investigation, working closely with internal and external business partners to ensure that we are effectively validating movement of funds out of the bank, and quickly identify and responding to any activity that appears suspicious or fraudulent.
Primary Functions of the Position:
- Assists the Wire Operations team lead on daily tasks and escalate issues accordingly
- Processes, verifies, submits, and receives wire transfers in accordance with established Bank procedures
- Performs various security related functions, such as verifications and callback confirmations, to validate the authenticity of outgoing wire transfers
- Works directly with clients and internal service partners to ensure proper documentation is being completed for accurate transfer of funds
- Reconciles the transaction fraud monitoring queue and any OFAC related inquiries and performs the proper due diligence in mitigating fraud
- Investigates and researches suspicious or fraudulent claims in accordance with the Bank’s policy and procedures
- Recommends to management changes in processes based on trends to lessen the Bank’s exposure to future fraud losses
- Directly involved in fraud loss recovery, entering and researching disputes, adjusting customer’s accounts, and following up with the customer on account actions
- Works closely with Relationship Managers, Treasury Management Officers, Deposit Operations, Treasury Operations, ACH Operations, Compliance, and all other authorized parties affiliated with Wire Services to effectively execute the responsibilities of the position
- Performs other related duties as assigned
Education and Experience Requirements:
- High School diploma or equivalent; post-secondary education preferred
- Minimum 3-5 years of banking experience; prior specific experience in transaction processing, wire transfer operations, and fraud detection required
- Experience working in a fast-paced and deadline-oriented environment
Essential Skills and Abilities:
- Excellent interpersonal and customer service skills
- Demonstrated knowledge of Wire Transfers
- Strong analytical skills
- Proficient computer skills
- Ability to perform job functions accurately and with attention to detail
- Job may require additional hours of work during peak periods to meet service levels
Job Title: Compliance Officer
Department: Compliance
Location: Pittsburgh, PA
Summary of the Position:
The Compliance Officer serves in an advisory role to the Bank on banking laws and regulations pertaining to lending and deposits and oversees relevant portions of the Bank’s Compliance Management System (CMS). The CMS includes a risk assessment process, prevention and detection controls, compliance training, regular compliance reviews and reporting, consumer complaint management and regulatory communication with department heads and senior management.
Primary Functions of the Position:
- Assist in the overall implementation of the Bank’s Compliance Management System and in the ongoing administration of the Bank’s risk management program.
- Stay abreast of federal and state regulatory changes. Report such changes to management, operational and business lines. Assist in determining appropriate adjustments to the Bank’s compliance risk profile as well as implementation of applicable regulatory changes.
- Review internal products, processes, policies and procedures, marketing programs, advertising materials and other communications to identify applicable regulatory risks and related controls.
- Participate in new product development, system initiatives and other projects to ensure potential compliance related issues are adequately addressed. Make needed adjustments to the Bank’s compliance risk profile and provide recommendations to adjust monitoring and testing plans, if appropriate.
- Establishment and execution of an applicable monitoring and testing program for specific regulatory areas of responsibility.
- Identify control weaknesses or gaps and work with department managers to correct deficiencies, including assisting business partners with identifying the root cause of issues identified.
- Provide recommendations to the 1st Line of Defense on compliance risks, processes and controls.
- Develop and execute periodic risk assessments for applicable regulatory areas of responsibility.
- Participation in bank committees applicable to areas of responsibility to evaluate regulatory risk and provide feedback.
- Report to Compliance Management on any suspected violations of law, regulations or non-compliance to Company policy and take responsibility to ensure resolution.
- Participate in the preparation and management of audits and regulatory examinations.
- Partner with business and operational units to remediate compliance findings identified in internal and external examinations and audits. Provide comprehensive risk-based solutions to complex problems or issues cited within regulatory reviews.
Education and Experience Requirements:
Bachelor’s Degree in a business-related field, or equivalent combination of education and experience
- Minimum of 5 years of progressive compliance and regulatory banking experience
- Computer literacy and proficiency with Windows based applications and MS Office
- CRCM designation is a plus.
Essential Skills and Abilities:
- Strong working knowledge of banking laws and regulations pertaining to lending and deposits.
- Strong oral and written communication skills. Ability to present ideas in a clear, concise, understandable, and organized manner.
- Effective planning, organizational, time management, and problem-solving and analytical skills.
- Ability to work effectively and maintain composure under pressure. Skilled at handling a variety of assignments simultaneously. Flexibility and willingness to work at a rapid pace in strict time frames.
- Ability to work independently and without direct or continuous supervisory support.
- Exhibit professionalism and diplomacy in all interactions with colleagues, senior management, and internal and external business partners.
TriState Capital Bank provides equal employment opportunity and advance in employment to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
TriState Capital Bank is an Equal Opportunity Employer.
Job Title: Portfolio Manager C&I
Department: Credit C&I
Location: Philadelphia, PA
Summary of the Position:
The Commercial and Industrial (C&I) Portfolio Manager assists the relationship managers with the underwriting of credit and the ongoing administration of loan portfolios to ensure that the Bank maintains high credit quality and to provide more time for the relationship managers to generate new business opportunities.
Primary Functions of the Position:
- Underwrites requests for credit extensions to new and existing clients
- Performs detailed financial analysis primarily for Commercial & Industrial lending opportunities
- Prepares the following for presentation to Senior Loan Committee by the relationship managers:
- Credit Approval Requests (CAR)
- Modifications
- Covenant Waivers / Amendments
- Periodic Reviews
- Manages / monitors assigned portfolio for:
- Borrower Credit Trend
- Accurate and Timely Risk Rating
- Required Financial Reporting
- Covenant Compliance
- Borrowing Base Availability
- Payment Delinquencies
- Overdrafts
- Ensures compliance with the Bank’s credit policies and procedures, identifying exceptions for approval when they occur
- Ensures the initial set-up of credit facilities on Baker Hill and other internal systems is consistent with the reporting requirements contained in the loan documents
- Prepares periodic financial reviews where required
- Ensures the timely spreading of interim and annual financial statements provided by clients
- Accompanies the relationship manager on prospect / client calls when appropriate
Education and Experience Requirements:
- Bachelor’s Degree in Accounting, Finance, or related field; MBA preferred
- Minimum 5 years of credit analysis and underwriting experience
- Completion of bank commercial credit training program
Essential Skills and Abilities:
- Demonstrated knowledge of accounting theory and its practical application in the credit underwriting process
- Strong analytical skills including the ability to read and assess individual and company financial statements, cash flow, industry, competition and projections
- Excellent organizational skills, attention to detail, and the ability to work in a fast-paced environment and complete assignments in a timely manner with minimal direction
- Strong written and verbal communication skills
- Strong presentation skills
- Ability to work independently and within a team
- Proficient in various spreadsheet applications, including the use of graphs, charts and Moody’s financial analysis software
TriState Capital Bank provides equal employment opportunity and advance in employment to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
TriState Capital Bank is an Equal Opportunity Employer.
Summary of the Position:
The ACH Operations Team Lead manages the workflow of ACH Operations staff and ensures that all client service level agreements are met. In addition, the ACH Operations Team Lead will assist with performance feedback and yearly staff evaluations and maintain all required documentation as it pertains to audit. The ACH Operations Team Lead will also assist the staff in monitoring ACH windows, working suspended batches, Debit Card disputes, adjusting entries, and General Ledger inquiries when needed. In addition to ACH, the Team Lead is responsible for all Fraud tracking, communication, and reconcilement. The Team Lead works closely with BSA, Risk and Compliance, Management, Sales, Deposit Operations, Treasury Operations, and Wire Operations.
Primary Functions of the Position:
- Manages the day-to-day activity of the ACH Operations staff
- Assists in yearly performance evaluations of the ACH Operations staff
- Approves timecards for any non-exempt employees
- Ensures staff is properly and adequately trained
- Responsible for maintaining all policy and procedures for audit
- Assists the ACH Operations staff when deemed necessary
- Manages all Fraud related activity, as it relates to funds retrieval, documentation, and reporting
- Works closely with BSA, Risk and Compliance, Management, Sales, Deposit Operations, Treasury Operations, and Wire Operations to effectively execute the responsibilities of the position
- Provides daily workflow and capacity planning solutions for upcoming initiatives
- Point of escalation for team and handle escalation process throughout its entirety
- Interviews and effectively participates in the selection process for both internal and external employees
- Provides support for projects when needed
- Maintains and develops policies and procedures according to new rules and regulations for both internal and external guidance
- Makes proposals to management for changes and improvements to SLA’s
- Provides day-to-day support and insight to the metrics & performance of the team
Education and Experience Requirements:
- Bachelor’s Degree, or equivalent combination of education and experience
- Minimum 5 years of bank operations experience in an ACH operations role
- Minimum 2 years of supervisory or leadership experience in current or recently held position preferred
- Accredited ACH Professional (AAP) Certification preferred
Essential Skills and Abilities:
- Demonstrated knowledge of all ACH products, systems and related processes
- Thorough understanding of transmission processing for ACH, and understanding file layouts
- Understanding of Fraudulent activity on ACH, Wire, Check, and Debit Card
- Ability to successfully lead a team through proper training and coaching
- Organizational skills that will be imperative to supporting audits
- Project management skills and experience is preferred
- Demonstrated ability to communicate effectively with Management, staff, and support vendors
- Job may require additional hours of work during peak periods to meet service levels
Summary of the Position:
The Private Bank Deposit Services Specialist position effectively coordinates the end-to-end Private Banking deposit account process and provides exemplary service and support to our clients. This position must partner effectively with the full Sales organization, Internal and External Counsel, Compliance, Financial Advisors, Family Offices, Operations, and all other authorized parties affiliated with each Private Banking transaction in order to deliver a premier client experience across all client engagements.
Primary Functions of the Position:
• Assures complete and accurate client data is captured in the deposit application, prepares applicable new account documentation, and follows the deposit process through to completion.
• Reviews all client account opening documentation for accuracy, with a thorough understanding of all client agreements that pertain to the onboarding of each client type.
• Works closely with all members of the Private Bank Service Team in supporting client requests.
• Partners and communicates effectively with Relationship Managers, Internal and External Counsel, Compliance, Financial Advisors, Family Offices, Operations, Clients, and all other authorized parties affiliated with each transaction.
• Provides a premier client experience across all client engagements.
• Works closely with other teams within operations and throughout the bank to enhance current processes.
• Requires the onboarding of Online Banking set-ups for personal and corporate clients, performs maintenance requests, transmission requests, and other miscellaneous services offered by the Bank.
• Participates effectively in assigned projects.
• Responsible for ongoing client support with a wide range of Private Banking Deposit accounts.
Education and Experience Requirements:
• Bachelor’s Degree, or equivalent combination of education and experience
• Minimum 5 years of financial industry experience required, including 2 years of bank operations and/or client service experience preferred
Essential Skills and Abilities:
• Ability to organize and prioritize work assignments in a consistent manner to ensure timely and efficient execution
• Exceptional interpersonal and communication skills
• Very strong customer service skills
• Proficiency in Microsoft Office preferred
• Keen attention to detail and understanding of deposit processing systems
• Analytical problem-solving capabilities
• Strong work ethic and ability to be self-directed
• Ability to work effectively in a high-energy, fast-paced, team-oriented work environment and adapt quickly to changing priorities
The Commercial Real Estate (CRE) Loan Administrator provides ongoing administration and maintenance of an assigned portfolio of commercial real estate and/or swap loans post-closing.
Primary Functions of the Position:
- Reviews, closes, and processes modifications/extensions, payments, rate changes, payoffs, partial releases, full releases and exceptions
- Administers the construction draw process which includes reviewing budgets and ensuring that the loans are balanced (including letter of credit exposure); reviews inspection reports, identifies and resolves construction and title issues. Ensures that requests are in accordance with governing loan documents and procedures and that all required approvals have been received
- Administers swapped loans (if assigned), including onboarding new swaps, manual monthly reconcilement of billing, applying and requesting payments to the loan and swap
- As needed, coordinates the loan closing process including performing necessary due diligence, gathering client data, reviewing loan approvals and executed documents, reviewing the initial draw request, preparing funding requests and following up on post-closing exceptions
- Works closely with loan closers, relationship managers, portfolio managers, internal and external counsel, borrowers and all other authorized parties affiliated with each loan transaction
Education and Experience Requirements:
- High School Diploma or equivalent; post-secondary degree preferred
- A minimum of 4 years of financial industry experience, including 2 years of loan administration or loan operations experience
- Commercial/Construction Real Estate Loan Administration experience preferred
- Understanding of interest rate swaps preferred.
Essential Skills and Abilities:
- Demonstrated knowledge of loan documentation and lending regulations and ability to effectively interface with customers, internal and external counsel, compliance, credit, title companies, inspectors, insurance companies and other external contacts
- Job may require additional hours of work during peak periods to meet service levels
Job Title: Senior Deposit Operations Associate
Department: Deposit Operations
Location: Pittsburgh, PA
Summary of the Position:
The Senior Deposit Operations Associate manages the client profile agreements and all accompanying documentation related to the Implementation of an account set-up. In addition, the employee conducts the Implementation process for new accounts, performs maintenance on existing accounts, performs teller work functions, manages escrow sub accounting clients, provides training to new employees, performs ongoing client support, and troubleshoots any issues related to client deposits and returns. The Senior Deposit Operations Associate will maintain a solid understanding of all Deposit products including Checking, Money Markets, Certificates of Deposits, and CDARS/ICS.
Primary Functions of the Position:
- Assists the Deposit Operations team lead on daily tasks
- Performs client implementation set-up, maintenance requests, teller work, and quality review
- Manages Escrow clients as it relates to sub accounting
- Assists with new employee training
- Ensures all service levels are met
- Responsible for ongoing client support
- Works closely with Relationship Managers, Sales, Wire Operations, Treasury Operations, ACH Operations, Loan Operations, Capital Markets, and Compliance to effectively execute the responsibilities of the position
Education and Experience Requirements:
- High School Diploma or equivalent; post-secondary education preferred
- Minimum 5 years of experience, including 2 years bank operations experience in a deposit operations role
Essential Skills and Abilities:
- Demonstrates knowledge of all Deposit products, systems, and related processes
- Candidates should have experience with Deposit products including Checking, Money Markets, Certificates of Deposits, and CDARS/ICS
- Candidate should possess branch knowledge, such as teller work, new account opening, and client service requests
- Ability to communicate effectively in writing and over the phone
- Ability to work in a fast-paced, high-intensity work environment
- Job may require additional hours of work during peak periods to meet service levels
TriState Capital Bank provides equal employment opportunity and advance in employment to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
TriState Capital Bank is an Equal Opportunity Employer.