Job Title: Internal Auditor
Department: Audit
Location: Pittsburgh
Summary of the Position:
The Internal Auditor will be responsible for performing assigned projects that support the Bank’s internal audit program. This individual will provide support to the Chief Audit Officer and VP, Internal Audit/Regulatory Liaison Manager and will ensure the coordination and completion of all activities related to the internal audit program. The individual will report directly to the VP Internal Audit/Regulatory Liaison Manager.
Primary Functions of the Position:
- Works with the VP Internal Audit/Regulatory Liaison Manager to determine internal audit scope, identify risks, develop annual plans, and ensure the proper execution of a risk-based audit plan.
- Prepare and present reports that reflect audit’s results and document process.
- Ensure that all audit project activities are compliant with the risk-based audit plan.
- Perform all continuous monitoring activities in accordance with the internal audit risk assessment and annual audit plan.
- Maintain documentation to support the internal audit risk assessment and periodic changes to the assessment.
- Ensure that all audit schedule of activities and updates are maintained in accordance with Bank policy.
- Coordinate and attend all audit meetings with internal stakeholders to ensure the prompt completion of all audit activities.
- Work with VP Internal Audit/Regulatory Liaison Manager to analyze and ensure that all audit issues are resolved in a timely basis. Maintain supporting documentation for all issues uncovered because of an audit.
- Assist in the post-review of all internal audit workpapers to ensure compliance with regulatory and industry audit standards. Maintain documentation of these reviews.
- Make recommendations on how to improve internal controls and governance processes
Education and Experience Requirements:
- Bachelor’s degree in Accounting or related business disciplines required
- 3-5 years of prior public accounting or internal audit experience required
Certified Internal Auditor or equivalent recommended
Essential Skills and Abilities:
- Basic knowledge of internal control concepts, internal auditing standards, COSO and risk assessment practices required.
- Excellent written and verbal communication skills at all levels of the organization
- Knowledge of banking products, services, systems, policies, and procedures
- Advanced computer skills with Microsoft Office applications
- Ability to work independently with limited required direction and guidance
- Ability to work in a confidential manner due to access to information of a sensitive nature
- Strong time management, problem-solving and analytical skills
- Ability to exhibit sound independent judgement
TriState Capital Bank provides equal employment opportunity and advance in employment to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
TriState Capital Bank is an Equal Opportunity Employer.
Job Title: Records Management Team Lead
Department: Loan Operations
Location: Pittsburgh, PA
Summary of the Position:
The Records Management Team Lead will provide oversight of the intake, imaging and release of Loan and Credit documentation. Ensuring accurate tracking and reporting of document exceptions and reporting requirements is a critical component of this role and as such, a strong knowledge of both credit and legal documentation is required. In addition, the team lead will oversee paid loan processing and the coordination of archiving and document retrieval activities in accordance with bank, legal and regulatory requirements. The Records Management Team Lead will ensure operational controls are documented and adhered to and will review procedures regularly to identify gaps.
Primary Functions of the Position:
- Manages the day-to-day activities of the Record Management staff, and assists with daily activities when deemed necessary
- Serves as the point of escalation for the team and handles the escalation process throughout its entirety
- Provides day-to-day support and insight to the metrics & performance of the team, and makes proposals to management for changes and improvements to SLA’s
- Responsible for coaching and development of staff, coordinating and facilitating training and developing training materials and procedures for benefit of the team
- Conducts regularly scheduled on-on-one’s with Team Members. Creates individual development plans and completes annual and intermittent performance reviews. Participates in performance improvement plans when necessary
- Interviews and effectively participates in the selection and onboarding of new team members
- Approves PTO requests for all team members and timecards for any non-exempt employees
- Maintains and develops policies and procedures according to new rules and regulations for both internal and external guidance
- Provides daily workflow and capacity planning solutions for upcoming initiatives
- Manages critical vendor relationships to ensure the protection of the bank’s collateral through tax, insurance, UCC, document exception and flood tracking.
- Works with Business and Technology partners to translate business requirements into end-to-end process improvement. This candidate must be comfortable leveraging new and emerging technology in support of the overall effort to move towards a new digital state.
- Collaborates with critical partners including: Relationship Managers, Credit, Service Teams, Legal and Compliance, this position will perform complex research on documentation and operational issues and will provide support for Audits as needed.
- Collects and analyzes data to identify, capacity, error trends and opportunities for process improvements.
- Responsible for creating note and collateral release documentation. The collateral documents include but are not limited to the preparation of recorded mortgage documents to be sent for recording, lien release letters, and securities release letters.
- Works directly with external auditors on providing requested loan information and documentation for review, as well exporting documents from internal document management storage system.
- Actively participate in assigned projects and performs other duties as assigned
Education and Experience Requirements:
- Bachelor’s Degree preferred or combination of education and experience
- 5+ years in Operational function at a Financial Institution; experience with Commercial or Consumer lending and/or Private Banking/Wealth Management preferred
- Must understand the exception management process and will be engaged to develop reporting that can be used bank wide to support ongoing monitoring efforts.
- This position entails researching and understanding requirements for various types of recorded documentation (Mortgage, Satisfactions, UCC’s and Vehicle Titles) to support various processes associated with this role.
Essential Skills and Abilities:
- Ideal candidate must have a strong working knowledge of lending environment and be able to effectively navigate multiple loan servicing systems
- Previous Management or leadership experience
- Proficient Microsoft Office skills (Expert user of Excel)
- Proficient in Adobe Acrobat
- Strong analytical skills with high attention to detail and accuracy
- Excellent verbal, written, and interpersonal communication skills
- Ability to work independently and provide team support in a production-based environment
- Strong organizational and time management skills; must be able to prioritize
- Must be able to lift boxes up to 20 pounds
TriState Capital Bank provides equal employment opportunity and advance in employment to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
TriState Capital Bank is an Equal Opportunity Employer.
Job Title: Loan Servicing and Quality Assurance Specialist
Department: Loan Operations
Location: Pittsburgh, PA
Summary of the Position:
The Loan Servicing and Quality Assurance Specialist will perform both data input of transactions and quality review of the core loan system for both consumer and commercial loans.
Primary Functions of the Position:
- Ensure that the core loan system matches the executed legal documents, whether via input or review
- Process or review new loans, renewals, modifications, extensions, payments, advances, maintenance, and system generated reports
- Provide customer support to both internal and external clients regarding account inquiries, research, and operational issues
- Provide backup support for other related duties, such as overseeing the printing and mailing of loan statements and manual calculation of accruing fees on commercial loans
- Work closely with Relationship Managers, Service Teams, Legal and Compliance to effectively execute on deliverables
Education and Experience Requirements:
- High School Diploma or equivalent; post-secondary degree preferred
- 2-4 years of experience, including previous bank operations or financial services experience
- Previous Consumer/Private Bank/Wealth Management quality review experience with knowledge of lending regulatory requirements is a plus
Essential Skills and Abilities:
- Familiarity with loan systems; and ability to read and understand loan documents in order to review that the loan system matches the loan documents
- Strong attention to detail
- Ability to communicate effectively in person, through email, and over the phone
- Proficiency in basic math skills and general knowledge of office software is required
- Ability to work in a fast-paced, high-intensity work environment
- Job may require additional hours of work during peak periods to meet service levels
TriState Capital Bank provides equal employment opportunity and advance in employment to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
TriState Capital Bank is an Equal Opportunity Employer.
Job Title: Client Services Representative – Modifications & Fulfillment
Department: Private Bank Service Team
Location: Pittsburgh, PA
Summary of the Position:
The Client Services Representative – Modifications & Fulfillment position effectively coordinates the end to end Private Banking loan account process and provides exemplary service and support to our clients. Incumbents may be required at times to focus in a specific functional area of the Private Bank Service Team, such as processing modifications or initializing client loans on the Bank’s internal systems and/or platforms. This position must partner effectively with the full Sales organization, Portfolio Management, Internal and External Counsel, Compliance, Financial Advisors and all other authorized parties affiliated with each Private Banking transaction in order to deliver a premier client experience across all client engagements.
Primary Functions of the Position:
- Assures complete and accurate client data is captured in the loan application, and follows the loan process through completion, closing and booking
- Works closely with all members of the Private Bank Service Team in supporting client requests
- Partners effectively with relationship managers, inside sales representatives, portfolio managers, internal and external counsel, compliance, borrowers, and all other authorized parties affiliated with each transaction
- Provides a premier client experience across all client engagements
- Works closely with other teams within operations and throughout the bank to enhance current processes
- Participates effectively in assigned projects
Education and Experience Requirements:
- Bachelor’s Degree, or equivalent combination of education and experience
- Minimum 4 years of financial industry experience required, including 2 years of bank operations and/or client service experience preferred
Essential Skills and Abilities:
- Ability to organize and prioritize work assignments in a consistent manner to ensure timely and efficient execution
- Exceptional interpersonal and communication skills
- Proficiency in Microsoft Office preferred
- Keen attention to detail and understanding of loan process/system and applicable lending requirements
- Analytical problem-solving capabilities
- Strong work ethic and ability to be self-directed
- Ability to work effectively in a high-energy, fast-paced, team-oriented work environment and adapt quickly to changing priorities
TriState Capital Bank provides equal employment opportunity and advance in employment to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
TriState Capital Bank is an Equal Opportunity Employer.
Job Title: Fraud Investigator
Department: Compliance
Location: Pittsburgh, PA
Summary of the Position:
The Fraud Investigator will be a member of TriState Capital Bank’s AML Compliance Team and will report directly to the AML Investigations Manager. This individual’s primary responsibility will be to conduct fraud investigations and assist with recovery efforts.
Primary Functions of the Position:
- Responsible for the investigation of fraudulent incidents to ensure the results of an investigation fulfills the Bank’s legal and regulatory responsibilities and minimizes, to the extent possible, losses incurred by the Bank or its customers.
- Tracks and quickly resolves fraud incidents such as identity theft, business email compromise, and/or wire/check/ACH/debit card fraud.
- Assists in gathering/composing/reviewing hold harmless/indemnification letters, attestations, affidavits of forgery or other documentation necessary to assist in recovery efforts.
- Gathers additional supporting information for fraud incidents by communicating with other financial institutions utilizing the 314(b) information sharing process.
- Composes Suspicious Activity Report (SAR) filings accurately and timely as required by the Bank Secrecy Act
- Maintains confidentiality of information as well as controls and protects sensitive information and materials.
- Thoroughly understands the department’s controls and is responsible for recommending additional controls as it pertains to fraud prevention and detection.
- Understands the legal and regulatory requirements relative to the financial services industry.
- Organizes, prioritizes, and completes multiple tasks in a high production fast paced setting, navigating through multiple computer systems.
- Identifies fraud trends, makes recommendations for new strategies to prevent additional losses, and assumes responsibility for special projects as assigned by Management.
- Communicates both verbally and in writing in a professional and accurate manner.
Education and Experience Requirements:
- BA or BS degree in Finance, Accounting, Law Enforcement, Criminal Justice, Social Sciences, or related field
- CAMS and/or CFE credentials preferred.
- 3+ years of AML Compliance, including a minimum of 2 years of fraud related experience.
- Experience in preparing Suspicious Activity Reports (SARs)
- Knowledge of BSA/AML/OFAC and FinCEN regulatory requirements
- Prior bank treasury, loan or deposit operations experience preferred.
Essential Skills and Abilities:
- Computer literate; proficiency in Microsoft Word, Excel, Access, PowerPoint, and Outlook; Internet navigation skills including proficiency with internet search engines.
- Knowledge of AML transaction monitoring, case management, report filing, and list matching software is preferred.
- Basic knowledge of FiServ FCRM, WireExchange, CWS and/or Signature Desktop a plus
- Ability to understand and analyze specific transactions and trends within customer accounts.
- Excellent research skills including experience with online research tools.
- Ability to manage multiple on-going matters simultaneously and meet strict deadlines.
- Strong writing, analytical, and communication skills
TriState Capital Bank provides equal employment opportunity and advance in employment to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
TriState Capital Bank is an Equal Opportunity Employer.
Job Title: VP Product
Department: Business Development
Location: Pittsburgh, PA
Summary of the Position:
The VP, Product is responsible for supporting the full lifecycle of product management across the Bank’s Lending, Treasury Management and Deposit Product Portfolio. In this role, the individual will assist with all aspects of product research, assessment, design, development, and implementation. In addition, will work closely with the SVP, Head of Product to evaluate new market and product opportunities that provide TriState Capital Bank with desired revenue streams with industry-leading products within a sound risk and compliance framework.
Primary Functions of the Position:
• Construct product reviews for new and existing product lines according to the Product Department’s review calendar
• Present product reviews at both New Products Committee (NPC) and non-NPC reviews
• Responsible for tracking and implementing next steps and follow up items from all product reviews
• Support the Product Department’s full product strategy and roadmap, set and evaluate key performance indicators for product portfolio, make recommendations regarding product life cycles, additional features, and technology design
• Oversees and executes delivery of assigned Product and Business Deployment projects
• Manages product releases and coordinates with other departments to bring new products and/or enhancements to market; Acts as a project manager with managing and collaborating with teams in Technology, Operations, Sales, Service, Fulfillment, Finance, Risk, Compliance and Legal
• Balances resources, capacities, constraints, and opportunities among functional areas within the company to achieve the best and most effective execution/result for all stakeholders
• Ensures that each new product and/or modification meets all compliance/risk management requirements
• Manages existing product portfolio to ensure the Bank continues to deliver on expectations throughout the customer lifecycle by continuing to deliver value to the client and not creating additional workflow burdens internally
• Continually monitors NPS data and other internal feedback to identify product opportunities and challenges
• Serves as a voice of the customer on decisions that could impact the overall client experience
Education and Experience Requirements:
• Bachelor’s Degree in relevant area of study required
• Minimum of 5 – 7 years of work experience in banking
• Minimum of 2 years of work experience in product development, product management or client experience
• Experience building and implementing new banking products solutions
• Experience with banking regulations and compliance frameworks is a plus
Essential Skills and Abilities:
• Strong leadership skills and demonstrated ability to work effectively across the organization
• Excellent communication and presentation skills that are clear, concise and error free
• Excellent organization and planning skills that can support multiple ongoing projects and meeting deadlines
• Strong business and financial analytical skills to conduct profitability analysis on new and existing products
TriState Capital Bank provides equal employment opportunity and advance in employment to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
TriState Capital Bank is an Equal Opportunity Employer.
Summary of the Position:
The Capital Markets Sales Support Manager will provide ongoing administration and maintenance of the Bank’s Interest Rate Swap Program. They will ensure that we are maximizing swap process efficiencies across both the Commercial Bank and Private Bank.
Primary Functions of the Position:
- Support Sales Team to determine correct borrowing structure and ECP qualifications for new applications or existing lines of credit
- Responsible for ongoing improvements to the swap process within the Bank’s CRM
- Responsible for organizing and conducting kickoff calls with internal partners, FAs, and clients
- Ownership of pre-trade client experience, inter-departmental workflow completion, and ensuring SLAs are met
- Coordinates with Sales on loan document delivery and conducts remote closing if necessary
- Work with Capitals Markets Derivative Sales Manager and Sales to schedule and execute interest rate swap transactions
- Team with the CRE Admin group on any statement inquires
- Work with Capital Markets, Sales, Legal, and Credit to maintain up-to-date SalesForce pipelines
- Work with Legal and Capital Markets to generate, distribute, and ensure the return of swap documents (ISDA and ECP documents) and ensure dual controls across the Capital Markets platform
- Work closely with Capital Markets Derivative Sales Manager regarding swap pricing, preparation, and execution
- Work with Capital Markets to generate ad hoc borrower valuation reports and borrower swap interest reports
- Assist Sales and external clients in registering and renewing Legal Entity Identifier (LEI) numbers
- Work with credit and operations to manage and report on mark-to market exposures, limit monitoring, forward swap funding timing, etc.
- Support Capital Markets Derivative Sales Manager, VP Capital Markets Specialist, Capital Markets Risk Manager, SVP Financial Analyst, and EVP of Capital Markets with monthly / quarterly reporting requests
Education and Experience Requirements:
- Bachelor’s Degree in related field, or equivalent years of experience
- Minimum 5 years of experience in Financial Services; Capital Markets experience preferred
- Experience with Microsoft Office Applications (Excel, PowerPoint, Word)
- SalesForce experience preferred
Essential Skills and Abilities:
- Understanding of capital markets
- Keen attention to detail and understanding of loan closing and swap process requirements
- Strong understanding of FA/client relationships and communication practices
- Solid work ethic and ability to be self-directed
- Strong collaboration and communication skills
- Organized with strong attention to detail
- Strong independent problem solving, project management, and analytical skills
- Customer service driven
Job Title: Compliance Intern
Department: Compliance
Location: Pittsburgh, PA
Summary of the Position:
TriState Capital Bank is seeking a motivated and dynamic intern who is ready to apply knowledge of financial terms and principals to an authentic real-world experience. Our growth-oriented company is dedicated in providing you with valuable learning opportunities as you share your ideas and creativity with the team.
The intern will assist with a wide range of duties, including analyzing data, preparing financial reports, and learning about varied financial activities. Interns will be asked to present an end of assignment presentation at the end of their internship.
Primary Functions of the Position:
- Complete project assignments in conjunction with rotations and work with appropriate oversight to complete
- Learn to accomplish objectives by developing and prioritizing actions as well as establishing and communicating the work plan to the appropriate participants
- Effectively communicate in one on one, small group and large group settings. Possible examples include business meetings, sales calls, training sessions, email communication, and conference calls
- Improve the quality of decision making by doing appropriate and thorough analysis
Internship Will Offer:
- Shadowing and training opportunities with our experienced team of banking professionals
- 1 on 1 mentoring and professional development
- Hands-on application of finance principles in a fast-paced work environment
- Opportunity to participate in company meetings
- Ability to network with a variety of banking professionals, allowing you to form relationships you can build on in the future
Education and Experience Requirements:
- High School Diploma
- Rising Junior, Junior or Senior pursuing Bachelor’s in: Finance, Business, Information Technology or related field
- Pursuing Master’s in: Finance, Business, Information Technology or related field
- Minimum GPA of 3.0
Essential Skills and Abilities:
- Excellent interpersonal and communication skills, both written and verbal
- Demonstrated ability to communicate effectively with management and staff
- Proficient expertise with Microsoft Office including MS Word, Excel, and PowerPoint
- Highly motivated and organized with a desire to learn
Job Title: Senior Salesforce Administrator
Department: Sales Operations / Business Development
Location: Pittsburgh, PA or Cleveland, OH
Summary of the Position:
The Senior Salesforce Administrator ensures that we are maximizing efficiency and capitalizing on the full features and benefits of our Salesforce platform. The Senior Salesforce Administrator will report to the VP of Sales Operations, and will collaborate closely with functional leaders to support, configure, maintain, and improve TSC’s Salesforce ecosystem in support of daily operations and strategic initiatives. The position will provide Salesforce support to internal and external end-users and serve as a mentor for other Salesforce Administrators on the team.
Primary Functions of the Position:
- Serves as a system administrator for the entire Salesforce platform including Sales Cloud, Service Cloud, Experience Cloud, Pardot, and Salesforce Shield
- Handles administrative functions including user account maintenance, reports and dashboards, workflows, process builders, flows, triggers, validation rules, campaigns, custom objects, change management, and sandbox deployments
- Key contributor to our ongoing development efforts for our customer-facing Salesforce Experience Community; including QA testing, UAT testing, and vendor management
- Helps prioritize and triage all Salesforce issues and enhancement requests directly with the Sales Operations team
- Organizes and performs system training and demonstrations to internal and external users
- Creates documentation of new system processes
- Gathers business requirements to create process improvements using Salesforce technology
- Maintains Salesforce database for integrity and accuracy including cleansing and duplicate record management
Education and Experience Requirements:
- Bachelor’s Degree
- Salesforce Administrator certification
- 3+ years of Salesforce Administration experience
- Strong communication skills and experience working with functional leadership
- Creative and analytical thinker with strong problem-solving skills
- Demonstrated ability to meet deadlines and prioritize simultaneous requests
Preferred Experience:
- Ability to write APEX triggers
- Experience in banking and/or financial services
Essential Skills and Abilities:
- Strong presentation, collaboration, and communication skills
- Intellectually curious to gain deeper understanding of processes and requirements
- Self-starter and a team player capable of driving projects to fruition
- Familiarity with technical project methodologies and the software development lifecycle
- Exceptionally strong skills and knowledge of Microsoft Excel and PowerPoint
- Exemplify understanding of Salesforce integrations such as DocuSign, Jitterbit, SF Shield
TriState Capital Bank provides equal employment opportunity and advance in employment to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
Summary of the Position:
The Compensation Analyst will support all areas of compensation administration ensuring that the company remains competitive in total reward offerings.
Primary Functions of the Position:
- Assists with all aspects of compensation administration, including job pricing activities, survey participation, annual compensation review, and ongoing base pay administration
- Collaborates with management and HR colleagues on the development and maintenance of job descriptions, ensuring that the descriptions accurately reflect the work being performed
- Benchmarks jobs against survey data and other market intelligence to determine competitive compensation ranges for each position
- Prepares and presents summary reports of job analysis and compensation analysis information
- Accurately maintains compensation data in HR information systems and prepares reports as requested
- Accurately maintains compensation structure
- Performs other related duties as assigned
Education and Experience Requirements:
- Bachelor’s Degree in HR, Business or Finance preferred but not required.
- Minimum 5 years of demonstrated HR professional experience, with 1-3 years of experience with compensation analysis.
Essential Skills and Abilities:
- Proficiency in Microsoft Office products, particularly Excel
- Ability to manage priorities with deadlines while maintaining confidentiality and attention to detail.
- Excellent communication skills, both written and verbal
- Ability to work independently.
- Strong understanding of Human Resources best-practices.
