Summary of the Position:

The Loan Servicing and Quality Assurance Specialist will perform both data input of transactions and quality review of the core loan system for both consumer and commercial loans.

Primary Functions of the Position:

• Ensure that the core loan system matches the executed legal documents, whether via input or review
• Process or review new loans, renewals, modifications, extensions, payments, advances, maintenance, and system generated reports
• Provide customer support to both internal and external clients regarding account inquiries, research, and operational issues
• Provide backup support for other related duties, such as overseeing the printing and mailing of loan statements and manual calculation of accruing fees on commercial loans
• Work closely with Relationship Managers, Service Teams, Legal and Compliance to effectively execute on deliverables

Education and Experience Requirements:

• High School Diploma or equivalent; post-secondary degree preferred
• 2-4 years of experience, including previous bank operations or financial services experience
• Previous Consumer/Private Bank/Wealth Management quality review experience with knowledge of lending regulatory requirements is a plus

Essential Skills and Abilities:

• Familiarity with loan systems; and ability to read and understand loan documents in order to review that the loan system matches the loan documents
• Strong attention to detail
• Ability to communicate effectively in person, through email, and over the phone
• Proficiency in basic math skills and general knowledge of office software is required
• Ability to work in a fast-paced, high-intensity work environment
• Job may require additional hours of work during peak periods to meet service levels

Summary of the Position:

The Commercial Loan Closing Specialist coordinates the loan closing process for new loans and modifications to existing loans within the C&I and CRE portfolio.  This includes performing necessary due diligence (i.e. flood work, engaging inspectors & environmental engineers, review of insurance), reviewing loan approvals and draft documents, ensuring all closing conditions have been met and scheduling closings.   

Essential Functions of the Position:

• Liaise with Bank Counsel to review complex loan documents
• Participate actively in deal closing calls that include internal and external deal team members and counsel
• Ensure documentation accurately reflect the conditions and structure set forth in the credit approval
• Work with Relationship Manager/Underwriter to understand the transaction and make sure that all relevant documentation and necessary due diligence is obtained
• Prepare funding requests and ensure accurate and complete funding information to ensure a timely closing
• Resolve post-closing loan requirements and clear exceptions.

Education and Experience Requirements:

• Post-secondary degree preferred
• Minimum 4 years of experience, including 2 years of bank operations processing, loan closings or related experience
• Commercial Real Estate experience

Essential Skills and Abilities:

• Demonstrated knowledge of loan documentation and lending regulations and ability to effectively interface with customers, internal and external counsel, compliance, credit, title companies, inspectors, insurance companies and other external contacts
• Job may require additional hours of work during peak periods to meet service levels
• Must demonstrate strong follow-up skills and the ability to prioritize tasks effectively

Summary of the Position:

The Private Bank Deposit Services Specialist position effectively coordinates the end-to-end Private Banking deposit account process and provides exemplary service and support to our clients. This position must partner effectively with the full Sales organization, Internal and External Counsel, Compliance, Financial Advisors, Family Offices, Operations, and all other authorized parties affiliated with each Private Banking transaction in order to deliver a premier client experience across all client engagements.

Primary Functions of the Position:

• Assures complete and accurate client data is captured in the deposit application, prepares applicable new account documentation, and follows the deposit process through to completion.
• Reviews all client account opening documentation for accuracy, with a thorough understanding of all client agreements that pertain to the onboarding of each client type.
• Works closely with all members of the Private Bank Service Team in supporting client requests.
• Partners and communicates effectively with Relationship Managers, Internal and External Counsel, Compliance, Financial Advisors, Family Offices, Operations, Clients, and all other authorized parties affiliated with each transaction.
• Provides a premier client experience across all client engagements.
• Works closely with other teams within operations and throughout the bank to enhance current processes.
• Requires the onboarding of Online Banking set-ups for personal and corporate clients, performs maintenance requests, transmission requests, and other miscellaneous services offered by the Bank.
• Participates effectively in assigned projects.
• Responsible for ongoing client support with a wide range of Private Banking Deposit accounts.

Education and Experience Requirements:

• Bachelor’s Degree, or equivalent combination of education and experience
• Minimum 5 years of financial industry experience required, including 2 years of bank operations and/or client service experience preferred

Essential Skills and Abilities:

• Ability to organize and prioritize work assignments in a consistent manner to ensure timely and efficient execution
• Exceptional interpersonal and communication skills
• Very strong customer service skills
• Proficiency in Microsoft Office preferred
• Keen attention to detail and understanding of deposit processing systems
• Analytical problem-solving capabilities
• Strong work ethic and ability to be self-directed
• Ability to work effectively in a high-energy, fast-paced, team-oriented work environment and adapt quickly to changing priorities

Summary of the Position:

The Risk Management Analyst partners and collaborates with business units, corporate resource departments and external stakeholders to anticipate, identify, understand and manage key operational risks faced by the bank. The Risk Management Analyst will have responsibilities assigned with a specific focus, such as risk monitoring and testing or compliance training, with the expectation that they will assist in all areas as needed.

Primary Functions of the Position:

• Performs monitoring and testing in support of the Bank’s Risk Management System. Prepares analysis of the monitoring and testing results and prepares draft reports and make recommendations to Risk Management for corrective action
• Assists with the review of third-party and internal products, processes, policies and procedures, marketing programs, advertising materials and other consumer communications to identify applicable regulatory risks and related controls
• Gain a deep technical understanding of the key systems used by Risk Management. (Training will be provided).
• Maintain the integrity and quality of the information in each system. This may include partnering with stakeholders in other departments to obtain any missing or outdated information.
• Assist in preparing material and resources for regulatory examinations
• Assists Risk Management in determining appropriate adjustments to the Bank’s compliance risk profile
• Coordinate and manage the implementation of system upgrades.
• Undertake projects that require analysis of the system’s information to support Risk Management decision making.
• Develop dashboards and data visualizations to highlight key risk metrics and other changes in the underlying data.
• Assist in the development, production and maintenance of Risk Management reports and presentations.
• Work closely with other team members to manage requests for system enhancements
• Serve as a resource to others who may be using the systems to extract or upload information. This may include training new users.
• Manage onboarding and ongoing system access for team members and third-party providers.
• Performs other risk related duties as assigned by Risk Management

Education and Experience Requirements:

• Bachelor’s Degree in Business-related field, or equivalent years of experience
• 2-4 years’ experience supporting Risk Management initiatives
• Strong written and verbal communication skills
• Working knowledge of banking laws and regulations

Essential Skills and Abilities:

• Proficient technical writing skills are required – presenting ideas in a clear, concise, understandable, and organized manner
• Proficient data compilation and analysis skills
• Effective planning, organizational, time management, and problem-solving skills
• Ability to work effectively under pressure. Flexibility and willingness to work at a rapid pace in strict time frames
• Skilled at handling a variety of assignments simultaneously

Summary of the Position:

The Compliance Analyst serves in a support role in the execution of the Bank’s Compliance Management System for banking laws and regulations pertaining to lending and deposits compliance. The Compliance Analyst will have a primary focus on a specific regulatory area (consumer protection regulations), a compliance program pillar (monitoring/testing, training, regulatory change, policy/procedure), product (deposits/lending), or line of business. Additionally, the Compliance Analyst will assist in all areas as needed in support of the Bank’s Compliance Program.

Primary Functions of the Position:

• Assists with the overall implementation of the Bank’s Compliance Management System and with the ongoing administration of the Bank’s compliance risk management program.
• Focus of the position may be to provide primary support for a key regulatory area such as privacy or fair lending; a specific compliance pillar such as training or monitoring and testing; or a specific product area such as support for the deposit products of the Bank.
• Performs reviews in support of the Bank’s Compliance Management System. Prepares analysis of review results, prepares draft reports, and makes recommendations to Compliance Management for corrective action.
• Assists with the review of third-party and internal products, processes, policies and procedures, marketing programs, advertising materials and other consumer communications to identify applicable regulatory risks and related controls.
• Stays abreast of federal and state regulatory changes. Prepares analysis of such changes and makes recommendations to Compliance Management. Assists Compliance Management in determining appropriate adjustments to the Bank’s compliance risk profile.
• Reports to Compliance Management on any suspected violations of law, regulations or non-compliance to Company policy and takes responsibility to ensure resolution.
• Maintains compliance related policies and procedures to ensure continued applicability and completeness. Assists with documenting compliance group procedures for the compliance management system. Works with department/group managers on department/group procedures that incorporate compliance requirement in the procedures.
• Serves as the primary contact for bank operations and business lines to ensure compliance related forms are reviewed and updated on a periodic basis.
• Maintains an issue tracking database for the Compliance Group, incorporating issues identified through examinations, audits, monitoring and testing, committee and working group meetings, customer complaints and direct communications with lines of business/operations.
• Assist in preparing material and resources for regulatory examinations.
• Performs other compliance related duties as assigned by Compliance Management.
• Assists with the overall implementation of the Bank’s Compliance Management System and with the ongoing administration of the Bank’s compliance risk management program.

Education and Experience Requirements:

• Bachelor’s degree in business related field or equivalent years of experience
• Two to four years of progressive compliance and regulatory banking experience in lending and deposits
• Working knowledge of banking laws and regulations
• Privacy experience a plus

Essential Skills and Abilities:

• Proficient technical writing skills are required – presenting ideas in a clear, concise, understandable, and organized manner.
• Proficient data compilation and analysis skills.
• Effective planning, organizational, time management, and problem-solving skills.
• Ability to work effectively under pressure. Flexibility and willingness to work at a rapid pace in strict time frames.
• Skilled at handling a variety of assignments simultaneously.
• Privacy certification preferred but not required.

Summary of the Position:

The Deposit Operations Team Lead manages all workflow of the Senior and Associate level employees and ensures that all client service level agreements are met.  In addition, the Deposit Operations Team Lead will assist with performance feedback and yearly staff evaluations and maintain all required documentation as it pertains to audit.  The Deposit Operations Team Lead will also assist the staff on new account set-up, maintenance requests, and client support when needed.  The Deposit Operations Team Lead will maintain a solid understanding of all Deposit product and services, and work closely with Relationship Managers, Sales, Wire Operations, Treasury Operations, ACH Operations, Loan Operations, Capital Markets, Compliance, and all other authorized parties affiliated with Deposit accounts.

Primary Functions of the Position:

• Manages the day-to-day activity of the Deposit Operations staff
• Assists in yearly performance evaluations of the Treasury Management staff
• Approves timecards for any non-exempt employees
• Ensures staff is properly and adequately trained
• Responsible for maintaining all policy and procedures for audit
• Coordinates the day-to-day activities of the Deposit Operations team
• Ensures all service levels are met
• Works closely with Relationship Managers, Sales, Wire Operations, Treasury Operations, ACH Operations, Loan Operations, Capital Markets, and Compliance to effectively execute the responsibilities of the position
• Provides daily workflow and capacity planning solutions for upcoming initiatives
• Point of escalation for team and handle escalation process throughout its entirety
• Interviews and effectively participates in the selection process of new employees
• Makes proposals to management for changes and improvements to SLA’s
• Provides day-to-day support and insight to the metrics & performance of the team
• Provides support for projects when needed

Education and Experience Requirements:

• Bachelor’s Degree, or equivalent combination of education and experience
• Minimum 5 years of bank operations experience in a deposit operations role
• Minimum 2 years of supervisory or leadership experience in current or recently held position preferred

Essential Skills and Abilities:

• Demonstrates knowledge of all Deposit products, systems, and related processes
• Ability to successfully lead a team through proper training and coaching
• Organizational skills that will be imperative to supporting audits
• Candidates should have experience with Deposit products including Checking, Money Markets, Certificates of Deposits, and CDARS/ICS
• Candidate should possess branch knowledge, such as teller work, new account opening, and client service requests
• Ability to communicate effectively in writing and over the phone
• Ability to work in a fast-paced, high-intensity work environment
• Job may require additional hours of work during peak periods to meet service levels

The Relationship Manager – National Accounts SVP will call on a specific set of Partner firms to continue to build relationships with those firms’ Home Office and Financial Advisory teams. Maximizes client experience through the management of lending relationships and communication with multiple TriState departments. Coordinate top-down sales efforts through client interaction, reporting, and coordinating services. The position reports to the Sales & Client Engagement SVP – Private Bank and will be based out of Pittsburgh. This position is integral to TriState Capital’s efforts to engage in unique partnerships with registered investment advisors, Multi-Family Offices, broker dealers, and wealth management firms on a national scale by offering a high level of client-driven service with specialized banking solutions to their clients.

Primary Functions of the Position:

• Work with the Executive Vice President of Private Banking, National Sales Director(s), Key Accounts Management, SVP – Private Bank, Private Bankers, and the Inside Sales Team to manage lending relationships with the home office members of their assigned target firms.
• Primary sales responsibility is to assist in complex loan onboarding, secondarily provide business to business management support, and support client loan desk teams.
• Work with CRM and Marketing teams to coordinate top-down sales efforts with partner firms.
• Build and coordinate delivery of required portfolio reporting on monthly, quarterly, and annual basis to specific partner firms.
• Interfaces and coordinates sales, marketing, and operational enhancement efforts within the targeted partner firms, fiduciary advisors, and clients when applicable. • The Position will require travel as necessary.

Education and Experience Requirements:

• Minimum of a bachelor’s degree required with excellent verbal and written communication skills.
• Minimum 10 years of financial services experience required, with a minimum of 5 years within private banking or brokerage industry.

Essential Skills and Abilities:

• Experience in building and developing relationships and working the designated territory.
• Excellent organizational skills, attention to detail and the ability to work independently in a fast-paced environment with minimal direction.
• Excellent verbal and communication skills
• Well-developed customer relationship skills

The Risk Credit Reporting Senior Analyst will support the credit risk reporting needs of the Bank through defining, designing, and building reporting and visualizations while assisting in the development of processes for efficient data capture through the credit lifecycle. The role will leverage strong communication skills to develop and maintain credibility with the Line of Business, Risk, Credit, and IT. This is a dynamic role with expectations to be comfortable engaging with stakeholders at all levels within the organization.

Primary Functions of the Position:

• Serve as a subject matter expert on credit reporting, tools, and data available to business users to inform their decisions.
• Work alongside colleagues in both business functions and technology teams to develop and enhance additional reporting and data visualization capabilities.
• Work with business users to understand requirements and processes to create recommendations for tactical and functional credit reporting.
• Develop efficient and robust reports, dashboards using various techniques, tools, and technologies.
• Support projects and initiatives as needed with credit data capture, extraction, transformation, and analysis.
• Compose and update departmental procedures and training materials.

Education and Experience Requirements:

• Bachelor’s degree
• 5-7 years of related experience, including 3-5 years in a credit, reporting, or systems analyst role
• Desired experience with commercial lending including the techniques for documenting, analyzing, and supporting credit-decisioning and the logical relationships among the data and processes by which it is regulated.
• Experience with BI Tools/Data Visualization (Tableau, Power BI, Etc.)
• Technical knowledge of SQL, R or Python is a plus.
• Ability to work in a highly dynamic and fast-paced environment, with strong organizational skills and the ability to manage multiple deadlines and quickly adapt to changing priorities.

Essential Skills and Abilities:

• Advanced skills in Microsoft Office suite
• Strong logical and analytical ability to identify, document, and maintain credit / risk management rules.
• Knowledge and capabilities in the development of solutions, recommendations, and outcomes.
• Demonstrated leadership, analytical, organization, interpersonal, and communication skills.
• Demonstrated business and technology expertise across the end-to-end credit lifecycle spanning sales, underwriting, fulfillment, servicing, and portfolio management.
• Establishes priorities and meets project timelines and quality targets.
• Ability to work independently and with minimal supervision.

The Commercial Real Estate (CRE) Loan Administrator provides ongoing administration and maintenance of an assigned portfolio of commercial real estate and/or swap loans post-closing.

Primary Functions of the Position:

• Reviews, closes, and processes modifications/extensions, payments, rate changes, payoffs, partial releases, full releases and exceptions
• Administers the construction draw process which includes reviewing budgets and ensuring that the loans are balanced (including letter of credit exposure); reviews inspection reports, identifies and resolves construction and title issues. Ensures that requests are in accordance with governing loan documents and procedures and that all required approvals have been received
• Administers swapped loans (if assigned), including onboarding new swaps, manual monthly reconcilement of billing, applying and requesting payments to the loan and swap
• As needed, coordinates the loan closing process including performing necessary due diligence, gathering client data, reviewing loan approvals and executed documents, reviewing the initial draw request, preparing funding requests and following up on post-closing exceptions
• Works closely with loan closers, relationship managers, portfolio managers, internal and external counsel, borrowers and all other authorized parties affiliated with each loan transaction

Education and Experience Requirements:

• High School Diploma or equivalent; post-secondary degree preferred
• A minimum of 4 years of financial industry experience, including 2 years of loan administration or loan operations experience
• Commercial/Construction Real Estate Loan Administration experience preferred
• Understanding of interest rate swaps preferred.

Essential Skills and Abilities:

• Demonstrated knowledge of loan documentation and lending regulations and ability to effectively interface with customers, internal and external counsel, compliance, credit, title companies, inspectors, insurance companies and other external contacts
• Job may require additional hours of work during peak periods to meet service levels

This new position will formalize and enhance the financial planning and analysis (FP&A) function for Tristate Capital Bank. This role will work closely with the capital markets and finance teams to lead budget and forecast planning, support financial analysis (i.e. budget vs. actual variance), and work closely with business leaders to help understand their financial impact across the organization. This position will maintain the budget software and continue to develop reports and analytics that can be used by all levels of management and across departments.

Primary Functions of the Position:

• Build and develop the financial planning & analysis (FP&A) function for the Bank, especially improvements to existing system capabilities and processes.
• Manage day-to-day financial planning activities, including participation in regular reforecasting activities.
• Work closely with the accounting and finance leadership team and other department leaders to forecast, budget, and report operating activities.
• Develop, maintain and automate financial analytical reports and dashboards.
• Provide analysis of financial results, budgets, financial reports, and key financial ratios.
• Communicate regularly with the finance, operations and technology teams to understand changes or variances to their plans.
• Continuously work on improvements to the current forecast process and streamline the reporting process to the management team as well as the operational teams.
• Maximize the utility of the Axiom Planning and Profitability software, the Prologue Financials and any future incarnations of FP&A software tools.
• Ensure compliance with policies and procedures and identify opportunities to enhance existing procedures to improve control, measurement and/or productivity.
• Work closely with key stakeholders across the company to share and develop best practices.
• Participate in strategic planning for the organization.

Education and Experience Requirements:

• Bachelor’s degree in Business Administration, Economics, Finance, or Accounting.
• Master of Business Administration (MBA) is a plus.
• 5 to 10 years of progressive FP&A experience.
• Experience working in the Banking industry is highly preferred.

Essential Skills and Abilities:

• Exceptional experience in Microsoft Excel, PowerPoint, various FP&A tools and general ledger systems.
• Experience with Axiom Planning and Profitability and/or Prologue Financials is a plus.
• Experience in creating forecasts for individual departments and the ability to create departmental spend analysesin support of financial close process.
• Strong verbal and written communication skills.