Summary of the Position:

The Senior Auditor will be responsible for performing audits in accordance with the Bank’s internal audit program, and audit guidelines. This individual will provide support to the VP, Internal Audit and will ensure the coordination and completion of all activities related to the internal audit program.  The individual will report directly to the VP, Internal Audit.

Primary Functions of the Position:

• Works with the VP, Internal Audit to determine internal audit scope, identify risks, develop and maintain annual plans in accordance with Bank policy and IIA Standards.
• Propose audit objectives, scope, procedures and internal control reviews to ensure compliance with policies and procedures.
• Lead and participate in audit engagements from the planning stages to the reporting stages.
• Lead annual internal audit risk assessment process.  Maintain documentation to support the internal audit risk assessment and periodic changes to the assessment.
• Produce quality deliverables in accordance with both department and professional standards.
• Partner with colleagues and stakeholders to evaluate, test and report on the adequacy and effectiveness of management controls.
• Finalize audit findings and provide an overall report on the control environment.
• Communicate audit findings to management and identify opportunities for improvement of the design and effectiveness of key controls.
• Build and maintain key relationships with stakeholders to establish a culture of engagement while adding value.
• Implement and execute an effective program of continuous monitoring for assigned audit areas.
• Monitor key metrics to identify control issues and adverse trends.
• Stay current with evolving industry and regulatory changes that impact the business.
• Performs other duties and responsibilities as assigned.

Education and Experience Requirements:

• Bachelor’s degree in accounting or related business disciplines required
• 5 years of prior public accounting or internal audit experience required
• Certified Internal Auditor or Certified Public Accountant equivalent recommended

Essential Skills and Abilities:

• Fundamental knowledge of internal control concepts, auditing testing and risk assessment practices required
• Excellent written and verbal communication skills at all levels of the organization
• Knowledge of banking products, services, systems, policies, and procedures
• Advanced computer skills with Microsoft Office applications and Teammate+ application recommended
• Ability to work independently with limited required direction and guidance
• Ability to work in a confidential manner due to access to information of a sensitive nature
• Strong time management, problem-solving, resolution-driven and analytical skills
• Ability to exhibit sound independent judgement

Summary of the Position:

Serves as a critical liaison between business stakeholders and IT teams, leveraging business process knowledge and technical expertise to align technology solutions with organizational goals, working to improve efficiency and the end user experience. Their primary responsibilities involve the entire system development lifecycle, from initial analysis to implementation and support.

Primary Functions of the Position:

• Requirements Gathering and Analysis: Collaborating with key stakeholders of all levels to identify, document, and validate business requirements and user needs.
  • Assist various Lines of Business stakeholders with the creation of Business Requirements.
• Process Improvement and Design: Analyzing existing business processes, systems, and data to find areas for improvement and making recommendations for future state new or modified systems, software, or hardware to increase productivity, efficiency and end user experience.
• Solution Design and Specification: Translating business requirements into detailed functional and technical specifications and designs for development teams to use when building solutions.
  • Experience working with Waterfall and Agile Methodologies
  • Create and maintain comprehensive documentation such as use cases, Agile user stories, process diagrams, and technical specifications
  • Ability to Manage an Agile Backlog
  • Run Agile ceremonies when required
  • Knowledge of APIs, middleware, and integration patterns to connect disparate systems
• Project Management Support: Assist the Project Manager with project planning, managing timelines, tracking progress, and coordinating activities across cross-functional teams ensuring projects are completed on time and within budget.
• Testing and Quality Assurance Support: Assist the QA team and LOB UAT members with UAT scripting, defect management, and answering questions.
• Training and Support: Assist the Business with end-user training for implementations, troubleshoot issues post-implementation and escalate when needed.

Summary of the Position:

The Loan Servicing and Quality Review Team Lead will oversee day-to-day workflow of transaction processing and loan/client onboarding including; coordination and prioritization of team resources to meet client demand and resolution and escalation of client issues. The ideal candidate will have a solid understanding of both Commercial and Consumer/Private Wealth Lending Operations processes and systems. The Team Lead will be expected to both share and document and best practices for loan processing and partner with teams across Loan Operations to ensure increased capacity, capability and superior customer satisfaction is always maintained and service levels are met.

Primary Functions of the Position:

• Team workload coordination, resolution of procedural problems, and prioritization based on business objectives
• Responds to more complex inquiries and issues from Customers and internal units. Researches information to provide responses and resolution
• Performs duties of Employees supervised on a limited basis and acts as an experienced resource for team; including Process or review new loans, renewals, modifications, extensions, payments, advances, maintenance, and system generated reports
• Works closely with Relationship Managers, Service Teams, Legal and Compliance to effectively execute on deliverables
• Works closely with peers and team to promote communication, and to ensure quality service delivery throughout operations
• Maintains and demonstrates proficiency with loan software applications (Fiserv, DocuClass)
• Participates in the creation and review of departmental procedures
• Provides coaching and oversight for the team including input to performance management
• Ensures compliance with procedures and management expectations
• Provides daily workflow and capacity planning solutions for upcoming initiatives
• Point of escalation for team and handle escalation process throughout its entirety
• Interviews and effectively participates in the selection process of new employees
• Makes proposals to management for changes and improvements to SLA’s
• Provides day-to-day support and insight to the metrics & performance of the team
• Provides support for projects when needed
• Reviews electronic timecards for approval and accuracy when needed

Education and Experience Requirements:

• Bachelor’s Degree in Business or Finance, or minimum of 5 years related experience or equivalent combination of education and experience
• Minimum 7 years of banking experience, including previous bank operations or financial services experience
• Minimum 2 years of supervisory or leadership experience in current or recently held position preferred
• Previous Lending Operations and quality review/control experience with knowledge of lending regulatory requirements

Essential Skills and Abilities:

• Strong knowledge of loan systems; In-depth knowledge of lending and all loan servicing functions, local/regulatory requirements, and legal documents
• Strong attention to detail
• High level of interpersonal skills and ability to communicate effectively in person, through email, and over the phone
• Ability to work in a fast-paced, high-intensity work environment
• Thorough knowledge of all products and services offered by the Bank
• Job may require additional hours of work during peak periods to meet service levels

Summary of the Position:

The Loan Servicing and Quality Assurance Specialist will perform both data input of transactions and quality review of the core loan system for both consumer and commercial loans.

Primary Functions of the Position:

• Ensure that the core loan system matches the executed legal documents, whether via input or review
• Process or review new loans, renewals, modifications, extensions, payments, advances, maintenance, and system generated reports
• Provide customer support to both internal and external clients regarding account inquiries, research, and operational issues
• Provide backup support for other related duties, such as overseeing the printing and mailing of loan statements and manual calculation of accruing fees on commercial loans
• Work closely with Relationship Managers, Service Teams, Legal and Compliance to effectively execute on deliverables

Education and Experience Requirements:

• High School Diploma or equivalent; post-secondary degree preferred
• 2-4 years of experience, including previous bank operations or financial services experience
• Previous Consumer/Private Bank/Wealth Management quality review experience with knowledge of lending regulatory requirements is a plus

Essential Skills and Abilities:

• Familiarity with loan systems; and ability to read and understand loan documents in order to review that the loan system matches the loan documents
• Strong attention to detail
• Ability to communicate effectively in person, through email, and over the phone
• Proficiency in basic math skills and general knowledge of office software is required
• Ability to work in a fast-paced, high-intensity work environment
• Job may require additional hours of work during peak periods to meet service levels

Summary of the Position:

The Commercial Loan Closing Specialist coordinates the loan closing process for new loans and modifications to existing loans within the C&I and CRE portfolio.  This includes performing necessary due diligence (i.e. flood work, engaging inspectors & environmental engineers, review of insurance), reviewing loan approvals and draft documents, ensuring all closing conditions have been met and scheduling closings.

Essential Functions of the Position:

• Liaise with Bank Counsel to review complex loan documents
• Participate actively in deal closing calls that include internal and external deal team members and counsel
• Ensure documentation accurately reflect the conditions and structure set forth in the credit approval
• Work with Relationship Manager/Underwriter to understand the transaction and make sure that all relevant documentation and necessary due diligence is obtained
• Prepare funding requests and ensure accurate and complete funding information to ensure a timely closing
• Resolve post-closing loan requirements and clear exceptions.

Education and Experience Requirements:

• Post-secondary degree preferred
• Minimum 4 years of experience, including 2 years of bank operations processing, loan closings or related experience
• Commercial Real Estate experience

Essential Skills and Abilities:

• Demonstrated knowledge of loan documentation and lending regulations and ability to effectively interface with customers, internal and external counsel, compliance, credit, title companies, inspectors, insurance companies and other external contacts
• Job may require additional hours of work during peak periods to meet service levels
• Must demonstrate strong follow-up skills and the ability to prioritize tasks effectively

Summary of the Position:

The CRA and Initiatives Coordinator is responsible for driving and managing key change initiatives across the bank and supporting the CRA Officer in executing the bank’s Community Reinvestment Act strategy. This role leads large-scale transformational projects that align organizational processes, culture, and technology and ensures accurate documentation of CRA activities. These combined responsibilities support both regulatory excellence and enterprise-wide innovation.

Primary Functions of the Position:

• Direct organizational change initiatives from initial planning through implementation, ensuring timely and cost- efficient execution while minimizing operational disruptions.
• Foster a culture of adaptability and ongoing improvement, inspiring innovation and promoting active employee engagement throughout transformational initiatives
• Oversee centralized tracking of Community Reinvestment Act (CRA) activities using Kadince, including charitable donations, employee volunteer hours, Community Development loans, and qualified investments.
• Conduct quarterly audits of CRA documentation to ensure accuracy, completeness, and adherence to regulatory requirements.
• Represent the bank at community events, nonprofit meetings, and CRA partner engagements to build strong relationships and promote outreach to low- and moderate-income (LMI) communities.
• Support the implementation of the bank’s CRA Strategic Plan by partnering with internal departments and external stakeholders to ensure consistent execution and reporting.

Education and Experience Requirements:

• Bachelor’s degree preferred
• 2–5 years of CRA, compliance, change management, or community development experience.
• Strong understanding of CRA regulations.
• Excellent written and verbal communication skills.
• Ability to work independently and collaboratively across departments.

Essential Skills and Abilities:

• Strong project management and organizational skills.
• Experience with nonprofit partnerships and community outreach.
• Familiarity with CRA documentation standards and audit preparation.
• Background in financial services, public policy, or community development.
• Highly adaptable and resilient, able to navigate ambiguity and shifting priorities while maintaining composure and providing guidance during periods of organizational transition or uncertainty.

Summary of the Position:

The Commercial Real Estate (CRE) Credit Portfolio Manager assists the relationship managers with the underwriting of new and existing relationships to ensure the Bank maintains high credit quality and to provide more time for the relationship managers to generate new business opportunities.

Primary Functions of the Position:

• Underwrites requests for credit extensions to new and existing clients (new money business)
• Performs detailed financial analysis for CRE and, on occasion, personal lending opportunities
• Prepares the following for presentation to Senior Loan Committee:
  • Credit Approval Request (CAR)
  • Modifications
  • Covenant Waivers/Amendments
  • Accurate and Timely Risk Rating
  • Assessment of Real Estate Sponsorship
• Ensures compliance with the Bank’s credit policies and procedures, identifying exceptions for approval as they occur
• In collaboration with RM and Closer, facilitates Pre-Close Kick off Call between Closer, Portfolio Manager, Bank Counsel, Borrower Counsel and other parties.
• Ensures final loan documentation is consistent with credit approvals prior to closing.
• Accompanies the relationship manager on prospect / client calls when appropriate

Education and Experience Requirements:

• Bachelor’s Degree in Finance, Accounting, or related field
• Minimum of 5 years of credit analysis and underwriting experience
• Completion of a bank commercial credit training program and experience analyzing commercial / residential real estate projects (income producing properties including retail, office, industrial and multi-family; land acquisition and development loans, and construction loans) strongly preferred

Essential Skills and Abilities:

• Demonstrated knowledge of investment commercial real estate finance for multiple loan and property types
• Excellent organization skills, attention to detail and the ability to work in a fast-paced environment and complete assignments in a timely manner with minimal direction
• Strong written and verbal communication skills
• Strong presentation skills
• Ability to work independently and within a team
• Proficient in various spreadsheet and word processing applications, including the use of graphs and charts

Summary of the Position:

The Senior Deposit Operations Associate manages the client profile agreements and all accompanying documentation related to the Implementation of an account set-up. In addition, the employee conducts the Implementation process for new accounts, performs maintenance on existing accounts, performs teller work functions, manages escrow sub accounting clients, provides training to new employees, performs ongoing client support, and troubleshoots any issues related to client deposits and returns. The Senior Deposit Operations Associate will maintain a solid understanding of all Deposit products including Checking, Money Markets, Certificates of Deposits, and CDARS/ICS.

Primary Functions of the Position:

• Assists the Deposit Operations team lead on daily tasks
• Performs client implementation set-up, maintenance requests, teller work, and quality review
• Manages Escrow clients as it relates to sub accounting
• Assists with new employee training
• Ensures all service levels are met
• Responsible for ongoing client support
• Works closely with Relationship Managers, Sales, Wire Operations, Treasury Operations, ACH Operations, Loan Operations, Capital Markets, and Compliance to effectively execute the responsibilities of the position

Education and Experience Requirements:

• High School Diploma or equivalent; post-secondary education preferred
• Minimum 5 years of experience, including 2 years bank operations experience in a deposit operations role

Essential Skills and Abilities:

• Demonstrates knowledge of all Deposit products, systems, and related processes
• Candidates should have experience with Deposit products including Checking, Money Markets, Certificates of Deposits, and CDARS/ICS
• Candidate should possess branch knowledge, such as teller work, new account opening, and client service requests
• Ability to communicate effectively in writing and over the phone
• Ability to work in a fast-paced, high-intensity work environment
• Job may require additional hours of work during peak periods to meet service levels

Summary of the Position:

The Private Bank Quality Review Specialist position is comprised of the quality review of documents and assisting in supporting the overall Private Bank Fulfillment and Production group where needed.  The function of the job is that of reviewing loan documents for all new Private Bank loans and any modifications to existing loans, which are ultimately sent to the customer for their signature.  The job of quality review is a demanding one that requires extreme attention to detail and an acute awareness and understanding of the documents to be reviewed.   Ensuring that all loan documents are correct before they leave the Bank is crucial to a premier client experience.  The position requires focus, accuracy, time management, good communication skills, good writing skills, understanding Bank support systems, and the ability to effectively partner with other Teams and/or Departments.

Primary Function of the Position:

• Having a working knowledge and understanding of all the documents that are reviewed for Private Bank new and existing loans.
• Ensuring that the proper documents have been prepared accurately and precisely based upon the supporting documentation.
• Understanding the different technical systems within the Bank to access crucial information.
• Possessing skills to communicate effectively with different Teams and Departments across the Bank.
• Through excellent attention to detail and thoroughness, providing a foremost client experience.
• Participating efficiently and effectively in assigned projects
• Assisting in additional daily tasks that are conducted by the team

Education and Experience Requirements:

• Bachelor’s Degree, or equivalent combination of education and experience
• Minimum 3 years of bank operations experience

Essential Skills and Abilities:

• Demonstrated knowledge of all Private Banking products, systems, and related processes
• Thorough understanding of accounts and account opening
• Understanding of Online Banking
• Organizational skills that will be imperative to supporting audits
• Project management skills and experience is preferred
• Demonstrated ability to communicate effectively with Management, staff, and support vendors
• Job may require additional hours of work during peak periods to meet service levels

Summary of the Position:

The First LOD Risk Manager will report to the SVP Bank Operations and will have responsibility for ensuring effective operational controls and providing support and guidance to Operations groups including Private & Commercial Bank Lending Operations, Treasury Management Operations and Payment Operations teams (Wire, ACH, Deposits). This individual will support the team in identification of day-to-day business risks through regular review of documented processes and correlating controls, ensure the complete closure and remediation of Operational Incidents and Issues and develop and execute testing of key controls. The incumbent will be required to build and maintain strong partnerships with second and third line of defense to support audit, testing and RCSA implementation and ongoing reviews. The ideal candidate will have strong problem-solving skills and the ability to influence a broad group of stakeholders across the organization and a keen ability to ability to evaluate and enhance processes and internal controls.

Primary Functions of the Position:

• Establish first line of defense monitoring and oversight
• Support of risk assessments and 3rd LOD control testing
• Promote culture of effective risk management and compliance within Operations by supporting development and monitoring of key risk indicator (KRI) metrics
• Design, implement and influence internal governance processes, controls and related key risk indicators (KRIs)
• Management of Operational incident tracking including identification of root cause, risk of reoccurrence and associated operational and financial impacts
• Oversight of Issue Management, including tracking, reporting, and remediation
• Assists the Head of Operations and front-line operational management in developing and implementing measurement processes for operational key risk and control indicators
• Provide monthly oversight and governance of Documentation exceptions and other process quality metrics
• Experience with assessment and analysis of technology control environments and process automation
• Oversight of procedure inventory including build out of annual review & attestation procedures
• Provide support for the team and responding to ad-hoc requests from other business partners
• Management of special projects

Education and Experience Requirements:

• 5-10 years of management experience in Banking Operations or Risk Management
• Bachelor’s degree required

Essential Skills and Abilities:

• Ability to use tools, data, and best practices to identify, assess, and manage operational risk exposures
• Ability to work well under pressure, adapt to changing circumstances, make decisions quickly, and manage multiple priorities
• Strong understanding of a Banking Operations Environment including; Commercial Lending, Treasury Management and/or Payment Operations