HOURS: 4 PM – 1 AM (Monday through Friday)

The ACH Operations Specialist manages the daily processing windows of ACH file processing. In addition, the ACH Operations Specialist manages all processing exceptions, batch and file suspensions, fraud monitoring, new employee training, ongoing client support, and troubleshooting. The ACH Operations Specialist also performs daily General Ledger reconciliation of Check, ACH, Wire, Debit Card, ICS, and other Miscellaneous accounts. The ACH Operations Specialist will maintain a solid understanding of ACH batch and file processing, ACH services and back-office processes, adequate understanding of the NACHA rules, General Ledger accounting.

ESSENTIAL FUNCTIONS OF THE POSITION:

• Assists the ACH Operations team lead on daily tasks
• Assist in the training of new employees
• Manage ACH file processing windows and exception processing
• Manage transaction fraud monitoring and client communication
• Assist the ACH Team Lead on all Fraud related activity, as it relates to funds retrieval, documentation, and reporting
• Manage General Ledger balancing for Check, ACH, Wire, Debit Card, and ICS
• Responsible for covering late ACH window monitoring when required
• Work closely with BSA, Risk and Compliance, Management, Sales, Deposit Operations, Treasury Operations, and Wire Operations.

EDUCATION AND EXPERIENCE REQUIREMENTS:

• High School diploma or equivalent; post-secondary education preferred
• A minimum of 4 years of experience, including 2 years bank operations experience in an ACH operations role.

ESSENTIAL SKILLS AND ABILITIES:

• Demonstrated knowledge of all ACH products, systems, and related processes.
• Thorough understanding of transmission processing for ACH, and understanding file layouts
• Understanding of Fraud monitoring and Fraudulent activity on ACH transactions
• Understanding of General Ledger balancing principals
• Demonstrated ability to communicate effectively with clients, Management, staff, and support vendors.
• Job may require additional hours of work during peak periods to meet service levels.

Position Summary:

Internal Controls & SOX Governance

• Maintain a strong internal controls in compliance with SOX, FDICIA, and other regulatory requirements
• Partner with Internal Audit and Risk Management to remediate control deficiencies and support audits
• Ensure proper design, documentation, testing, and remedy of accounting and financial reporting controls
• With others, support management’s assessment of internal control over financial reporting (ICFR)

Team Leadership & Development

• Manage, mentor, and develop team members
• Establish clear performance expectations, promote accountability, and support professional growth
• Drive improvements in accounting processes, documentation, and standard operating procedures
• Foster a culture of continuous improvement, compliance, and collaboration

Systems, Data & Process Improvement

• From time to time. partner with IT and Finance leadership on system implementations, upgrades, and automation initiatives
• Identify opportunities to streamline processes, improve data integrity, and enhance reporting efficiency

Strategic & Cross-Functional Collaboration

• Provide variance analysis and financial insights for senior leadership
• Assist Finance leadership with board presentations, strategic initiatives, and ad hoc analyses

Qualifications:

Education & Certifications

• Bachelor’s degree in Accounting, Finance, or related field (required)
• CPA certification strongly preferred
• MBA or Master’s in Accounting a plus, but not required

Experience

• 6 to 10 years of progressive accounting experience, including leadership roles
• Prior experience within banking or financial services required
• Strong background in GAAP, bank systems, regulatory and external reporting, and internal controls for financial institutions
• Experience working with external auditors and regulatory examiners

Skills & Competencies

• Expert knowledge of U.S. GAAP and bank-specific accounting standards
• Strong analytical, problem-solving, and technical accounting skills
• Proven leadership and people management capabilities
• Ability to manage multiple priorities in a deadline-driven environment; work independently.
• Excellent written and verbal communication skills
• High attention to detail with a strong commitment to accuracy and integrity; be flexible in changing work environment

The Treasury Management Sales Associate will be responsible for assisting the TM Sales officer and specialist team in marketing, managing and educating on the entire set of Deposit and Treasury Management product offerings. The incumbent will have team goals to enhance the Bank’s depository and treasury management business.

Primary Functions of the Position:

Sales Support

• Demonstrates mastery level proficiency in all Depository and Treasury Management products
• Assists in the development and execution of client onboarding and implementation, sales presentations, RFPs,
• Client Annual Reviews, Client Risk Assessments, and TM Analytics
• Participates in joint and independent sales calling efforts for the Treasury Management Sales Team in order to recommend additional solutions and cross-sell products
• Consults with existing and prospective clients, by phone and in person, to learn their business and serve as an additional sales resource in the absence of the RM and/or TM Sales representative

Product Marketing

• Oversees all Marketing collateral as it relates to depository and Treasury Management products
• Provides education and knowledge of products to internal partners and to existing and prospective clients

Product Management

• Provides detailed analytics on depository and TM products
• Provides technical support for complex Deposit and Treasury Management sales calling efforts
• Effectively manages operational risk and compliance

Other responsibilities include, but are not limited to:

• Facilitating new processes, tools, communications and training to ensure the bank’s success
• Acting as a brand ambassador for TriState with every prospect
• Maintaining and managing a system to effectively track and report on pipeline and sales initiatives
• Assist in developing sales processes, procedures, and departmental goals and initiating strategies that will improve team results

Education and Experience Requirements:

• Bachelor’s Degree or equivalent
• Minimum 3 years combined sales and depository / treasury management experience

Essential Skills and Abilities:

• Exceptional interpersonal, communication, and presentation skills
• Exceptional planning, time management, and organization skills
• Demonstrated analytical and problem-solving capabilities
• Demonstrated ability to work independently and build relationships
• Ability to work in a high-energy, fast-paced work environment and adapt quickly to changing circumstances

The Risk Management Analyst partners and collaborates with business units, corporate resource departments and external stakeholders to anticipate, identify, understand and manage key operational risks faced by the bank. The Risk Management Analyst will have responsibilities assigned with a specific focus, such as risk monitoring and testing or compliance training, with the expectation that they will assist in all areas as needed.

Primary Functions of the Position:

• Performs monitoring and testing in support of the Bank’s Risk Management System. Prepares analysis of the monitoring and testing results and prepares draft reports and make recommendations to Risk Management for corrective action
• Assists with the review of third-party and internal products, processes, policies and procedures, marketing programs, advertising materials and other consumer communications to identify applicable regulatory risks and related controls
• Gain a deep technical understanding of the key systems used by Risk Management. (Training will be provided).
• Maintain the integrity and quality of the information in each system. This may include partnering with stakeholders in other departments to obtain any missing or outdated information.
• Assist in preparing material and resources for regulatory examinations
• Assists Risk Management in determining appropriate adjustments to the Bank’s compliance risk profile
• Coordinate and manage the implementation of system upgrades.
• Undertake projects that require analysis of the system’s information to support Risk Management decision making.
• Develop dashboards and data visualizations to highlight key risk metrics and other changes in the underlying data.
• Assist in the development, production and maintenance of Risk Management reports and presentations.
• Work closely with other team members to manage requests for system enhancements
• Serve as a resource to others who may be using the systems to extract or upload information. This may include training new users.
• Manage onboarding and ongoing system access for team members and third-party providers.
• Performs other risk related duties as assigned by Risk Management

Education and Experience Requirements:

• Bachelor’s Degree in Business-related field, or equivalent years of experience
• 2-4 years’ experience supporting Risk Management initiatives
• Strong written and verbal communication skills
• Working knowledge of banking laws and regulations

Essential Skills and Abilities:

• Proficient technical writing skills are required – presenting ideas in a clear, concise, understandable, and organized manner
• Proficient data compilation and analysis skills
• Effective planning, organizational, time management, and problem-solving skills
• Ability to work effectively under pressure. Flexibility and willingness to work at a rapid pace in strict time frames
• Skilled at handling a variety of assignments simultaneously

The Loan Servicing and Quality Assurance Specialist will perform both data input of transactions and quality review of the core loan system for both consumer and commercial loans.

Primary Functions of the Position:

• Ensure that the core loan system matches the executed legal documents, whether via input or review
• Process or review new loans, renewals, modifications, extensions, payments, advances, maintenance, and system generated reports
• Provide customer support to both internal and external clients regarding account inquiries, research, and operational issues
• Provide backup support for other related duties, such as overseeing the printing and mailing of loan statements and manual calculation of accruing fees on commercial loans
• Work closely with Relationship Managers, Service Teams, Legal and Compliance to effectively execute on deliverables

Education and Experience Requirements:

• High School Diploma or equivalent; post-secondary degree preferred
• 2-4 years of experience, including previous bank operations or financial services experience
• Previous Consumer/Private Bank/Wealth Management quality review experience with knowledge of lending regulatory requirements is a plus

Essential Skills and Abilities:

• Familiarity with loan systems; and ability to read and understand loan documents in order to review that the loan system matches the loan documents
• Strong attention to detail
• Ability to communicate effectively in person, through email, and over the phone
• Proficiency in basic math skills and general knowledge of office software is required
• Ability to work in a fast-paced, high-intensity work environment
• Job may require additional hours of work during peak periods to meet service levels

The Facilities Associate will be responsible for assisting with the day to day operations of the Pittsburgh and satellite offices. This position will report to the Facilities Manager. The Facilities Associate will be responsible for maintaining the facilities and keeping them in safe operating condition.

Primary Functions of the Position:

• Daily tour of premises to ensure cleanliness and all equipment is in working condition.
• Assists with establishing accounts with outside vendors such as FedEx, USPS, Office Suppliers, and Furniture vendors.
• Coordinate the ordering of supplies for the Pittsburgh Office and satellite locations as needed.
• Placing work orders with the property management team and working closely with the property management team to ensure the office work orders are completed.
• Coordinate with building security for employee identification badges, security issues and annual fire drills.
• Assemble office furniture and equipment (desks, tables, chairs, file cabinets, etc.).
• Reviews and processes invoices from suppliers.
• Stocking of kitchens and copy rooms, including resupply and inventory.
• Cleans and assists with the upkeep of the facilities.
• Assists with special projects as assigned by the Facilities Manager.
• Other duties as assigned.

Education and Experience Requirements:

• High School Diploma or equivalent required
• 1-3 years of work experience; facilities management experience preferred

Essential Skills and Abilities:

• Verbal and written communication skills
• Ability to work independently
• Ability to meet deadlines
• Able to work a flexible work schedule
• Computer Skills (Word, Microsoft Office, and Excel) preferred

Physical Requirements:

• Ability to lift 50 lbs.
• Prolonged periods of standing and walking.
• Must be physically able to climb, bend or crawl as needed.

The Business Analyst (BA) is a critical member of TriState Capital’s Program Management Office (PMO), responsible for understanding business problems, defining the business outcomes required to solve them, and translating those needs into clear, actionable requirements, user stories, and process flows.

The BA applies cross-functional analytical skills to uncover pain points, evaluate current-state processes, define future-state goals, and ensure project outcomes deliver measurable business value. The BA partners closely with business stakeholders and works with Technology to ensure solutions developed meet the defined outcomes and acceptance criteria.

The BA also supports solution validation by contributing to test planning, coordinating business testing, and ensuring outcomes align to business expectations.

Primary Functions of the Position:

• Partner with stakeholder teams across bank business units (i.e., operations, sales, finance, risk, AML/compliance, etc.) to develop necessary analysis and documentation in a collaborative way, communicating effectively and efficiently with production, managerial, and executive teams
• Evaluate, analyze, and communicate systems requirements on a continuing basis, and maintain systems processes, including the delivery of status to appropriate parties
• Author and update internal and external documentation, and formally initiate and deliver requirements and documentation
• Develop meaningful and lasting relationships with partners for optimized process development and systems integration
• Support questions and concerns from managers and executives with research, execution, and recommendations.
• Support reporting and analysis efforts within business units
• Support 3-5 concurrent projects, facilitating analysis and validation activities through the lifecycle
• Measure project performance using appropriate tools and techniques
• Work with team members to perform risk management assessment to minimize project risks
• Establishes and maintains relationships with vendors
• Develops and maintains templates within the bank’s project management system

Education and Experience Requirements:

• Bachelor’s Degree or equivalent
• 3-5 years business analysis experience
• Banking or related financial services preferred
• Strong quantitative and analytical skills
• Industry recognized certifications preferred

Essential Skills and Abilities:

• Proven capabilities with business analysis tools, including:
• Journey maps
• Process models
• User stories
• Requirement documentation
• Affinity diagram
• Traceability matrix
• Excellent client facing and internal communication skills
• Excellent written and verbal communication skills

Bachelor’s: Accounting, Bachelor’s: Business Administration, Bachelor’s: Data Processing

General Experience – 3 to 6 years

Summary of the Position:

The Senior Commercial Loan Closing Specialist is responsible for processing and closing all Commercial Real Estate and C&I loans (these include new loans, loan renewals, loan modifications with a variety of structures, collateral, rates and terms), ensuring quality, completeness and accuracy. The position will work closely with the assigned Loan Administrator, Portfolio Manager, Relationship Manager, Borrower, Legal Counsel and Third Parties.  This Role will have a high concentration of Construction and Agented Transactions.  The role will be expected to perform the necessary due diligence to successfully close these transactions with minimal supervision. Examples of this work will be to complete the necessary Flood due diligence, Review and Opine on the Plan and Cost Report, confirm the accuracy of Insurance and the creation of Pro Rata’s for Agented Transactions. This information will be reviewed and compared against loan approvals and draft documents, ensuring all closing conditions and expectations have been met and closing can occur.

Essential Functions of the Position:

• Reviews complex loan documents, initiates and drives deal closing calls that include internal and external deal team members and counsel.
• Ensures documentation accurately reflects the intentions of the credit approval.
• Facilitates teamwork and continuity.
• Proactively pursues gaining new knowledge to perform effectively in the role
• Prepares funding requests and ensure accurate and complete funding information to ensure a timely closing
• Ensures transactions are closed in compliance with the Bank’s loan policy and any other requirements designated by the credit approval.
• Works with Relationship Manager/Underwriter to understand the transaction and make sure that all relevant documentation is obtained for a timely closing.
• Liaises and coordinates pre-closing requirements with internal and external clients (Underwriter, Relationship Manager, Syndication Desk, Borrowers, Lenders).
• Demonstrates ability to balance required regulatory and policy requirements when making decisions.
• Ensures Know Your Customer “KYC” requirements have been met prior to closing a transaction.
• Resolves issues that might impede closing and use judgement to involve the manager and internal counsel when required.
• Completes post-closing steps to ensure that all necessary documentation is received by downstream partners.
• Monitors and clears loan exceptions
• Develops, designs, and follows inter-departmental controls and risk reducing processes.
• Positively accepts change and engages with team and relevant stakeholders.
• Engages in raining and Process Improvement Initiatives

Education and Experience Requirements:

• Post-secondary degree preferred
• Minimum 7 – 10 years of experience, including 5 years of bank operations processing, loan closings or related experience
• Commercial Real Estate experience

Essential Skills and Abilities:

• Demonstrated knowledge of loan documentation and lending regulations and ability to effectively interface with customers, internal and external counsel, compliance, credit, title companies, inspectors, insurance companies and other external contacts
• Job may require additional hours of work during peak periods to meet service levels
• Must demonstrate strong follow-up skills and the ability to prioritize tasks effectively

Summary of the Position

The Treasury Management Sales Officer (“TMO”) will execute the Treasury Management Sales Strategy. The TMO is responsible for managing the specialty sales portfolio, generating new business and providing representation of the bank in the market. The TMO is responsible for developing new/enhanced business relationships with select clients nationally and within the Bank’s footprint. This position requires consultative selling to targeted niches within Treasury Management is responsible for meeting individual annual sales goals. Responsibility includes strategizing to target and develop the deposit/treasury niches, developing and executing sales strategies to retain and fully penetrate new treasury management relationships. This position reports directly to the Head of Treasury Management Sales and Strategy.

Primary Functions of the Position:

• Demonstrates mastery level proficiency in all Depository Services and Treasury Management products
• Responsible for independent, consultative sales calling efforts focusing on treasury management opportunities primarily related to targeted industry verticals (mostly comprehensive payments and related services).
• Consults with existing and prospective deposit centric clients, by phone and in person, to learn their business & industry trends.
• Develops individual sales prospecting regimen, plans to achieve production goals and initiating strategies that will improve efforts and subsequent results.
• Drives visibility through industry engagement, conference participation and other activities to develop prospective client relationships and generate treasury management fee revenue and operating
• Provides education and knowledge of products to internal partners and to existing and prospective clients
• Become an industry expert as it relates to targeted industries and share knowledge within the bank and among prospect/client base.
• Effectively manages operational risk and compliance associated with

Education and Experience Requirements:

• Bachelor’s Degree or equivalent
• Certified treasury Professional (CTP) preferred but not required
• 5+ years of experience in one or a combination of the following: sales, business development, payment centric industries sales or treasury management sales experience
• Proven experience in complex, comprehensive payments/technological solutions and a strong understanding of related business applications, risk management protocols and
• Ability to generate calling activity and corresponding business by being a self-starter and leading opportunities independent of lending/credit.

Essential Skills and Abilities:

• Exceptional interpersonal, communication, and presentation skills
• Exceptional planning, time management, and organization skills
• Demonstrated analytical and problem-solving capabilities
• Demonstrated ability to work independently and build relationships
• Ability to work in a high-energy, fast-paced work environment and adapt quickly to changing circumstances