Job Summary

Under administrative supervision, uses extensive knowledge and skills obtained through education, experience, specialized training, and/or certification in securities industry compliance to design, implement and supervise a comprehensive compliance and surveillance program for TriState Capital Bank. Ensures compliance with all regulatory requirements. Works within TriState Capital Bank to lead large or multiple projects with significant scope and impact. Works independently and supervises others to perform difficult assignments that are broad in nature, and that require originality and ingenuity with appreciable latitude for un-reviewed actions or decisions. Completes complex assignments with substantial latitude for autonomous actions or decisions. Provides comprehensive solutions to complex problems. Maintains extensive contact with internal customers and regulatory agencies to identify, research, analyze and resolve complex issues.

Essential Duties and Responsibilities

• Manages department, associates, and division of responsibilities within TriState Capital Bank Compliance department.
• Provides compliance support for TriState Capital Bank entity. Subject matter point of contact for the TriState Capital Bank Private Bank division.
• Identifies and manages regulatory risks associated with TriState Capital Bank.
• Develops, reviews, and adjusts the departments and business unit policies and procedures to adapt to changing regulatory and business environments.
• Uses data and performance indicators to establish control mechanisms and other improvement initiatives, and ensures quality standards are consistently attained or exceeded.
• Serves as a member of the leadership team in developing short- and long-term goals and initiatives to achieve strategic vision for the TSCB compliance department.
• Performs human resource management activities, including identifying performance problems and approving recommendations for remedial action; evaluating performance; and interviewing and selecting staff.
• Plans, assigns, monitors, reviews, evaluates, and leads the work of subordinate supervisors.
• Coaches and mentors subordinates, identifies training needs and recommends appropriate development programs.
• Prepares and reviews compliance reports for the TriState Capital Bank Risk Committee and other management and Board level committees.
• Oversees periodic compliance reviews and maintenance of documentation to support the completion of the review and corrective measures taken.
• Works with business management to develop, communicate and implement strategies, procedures and technology systems designed to enhance the firm’s compliance with applicable rules and regulations.
• Researches existing rules and monitors regulatory developments and communicates changes to affiliates and home office staff.
• Develops, implements, sustains, monitors and when necessary, revises compliance programs that reflect “best practices” and ensures the firm is adhering to all legal and regulatory requirements.
• Identifies trends and implements corrective action, as necessary.
• Partners with senior business executives, legal, risk management, and compliance to appropriately mitigate and manage regulatory and litigation risk.
• Works with business partners and managers to ensure policies and procedures are in compliance with required regulations and assists in bringing non-complying areas into compliance.
• Supports a culture of risk management and compliance throughout all levels within the firm.
• Plans, assigns, monitors, reviews, evaluations and leads the work of others.
• Performs other duties and responsibilities as assigned.

Knowledge, Skills, and Abilities

Advanced Knowledge of:

• Federal Reserve Bank Regulations governing Financial Holding Companies and Bank Holding Companies and State Chartered Member Banks.
• Consumer Protection Bureau regulations governing banks.
• Familiarity and understanding of Securities Based Lending, Commercial Lending, Commercial Real Estate, Treasury Management, and Deposit  Products
• State of PA Banking Statutes and Regulations.
• Compliance and legal procedures in the financial services industry.
• Concepts, practices, and procedures of the financial services industry.
• Regulatory filings and regulatory reporting requirements.
• Financial services and products.
• Concepts, practices, and procedures of securities industry compliance.
• Investment concepts, practices and procedures used in the securities industry.

Advanced Skill in:

• Administering regulatory notifications and filings.
• Planning and scheduling work to meet regulatory organizational and regulatory requirements.
• Investigating compliances issues and irregularities.
• Making rule-based and analytical decisions.
• Identifying and applying appropriate compliance monitoring procedures and tests.
• Written and verbal communications skills sufficient to professionally address a wide and varied audience both internally and externally.
• Preparing oral and/or written reports.
• Project management skills and experience sufficient to successfully complete long and short-term projects.
• Operating standard office equipment and using required software application to produce correspondence, reports, electronic communication, spreadsheets, and databases.

Ability to:

• Work under pressure on multiple tasks concurrently, manage those delegated; and meet deadlines in a fast-paced work environment with frequent interruptions and changing priorities.
• Attend to detail while maintaining a big picture orientation.
• Use appropriate interpersonal styles and communicate effectively and professionally, both orally and in writing, with all organizational levels to accomplish objectives.
• Establish and communicate clear directions and priorities.
• Gather information, identify linkages and trends, and apply findings to operations.
• Maintain currency in laws, rules and regulations related to compliance in assigned functional area (s).
• Plan, assign, monitor, review, evaluate and lead the work of others, coach, and mentor others.
• Manage all levels of associates, including technical, professional, clerical, administrative and supervisory associates.
• Work independently as well as collaboratively within a team environment to resolve problem.

Education:

Bachelor’s

Work Experience:

10 years

Job Summary

Under administrative supervision, uses extensive knowledge and skills obtained through education, experience, specialized training, and/or certification in securities industry compliance to design, implement and supervise a comprehensive compliance and surveillance program for TriState Capital Bank. Ensures compliance with all regulatory requirements. Works within TriState Capital Bank to lead large or multiple projects with significant scope and impact. Works independently and supervises others to perform difficult assignments that are broad in nature, and that require originality and ingenuity with appreciable latitude for un-reviewed actions or decisions. Completes complex assignments with substantial latitude for autonomous actions or decisions. Provides comprehensive solutions to complex problems. Maintains extensive contact with internal customers and regulatory agencies to identify, research, analyze and resolve complex issues.

Essential Duties and Responsibilities

• Manages department, associates, and division of responsibilities within TriState Capital Bank Compliance department.
• Provides compliance support for TriState Capital Bank entity. Subject matter point of contact for the TriState Capital Bank Private Bank division.
• Identifies and manages regulatory risks associated with TriState Capital Bank.
• Develops, reviews, and adjusts the departments and business unit policies and procedures to adapt to changing regulatory and business environments.
• Uses data and performance indicators to establish control mechanisms and other improvement initiatives, and ensures quality standards are consistently attained or exceeded.
• Serves as a member of the leadership team in developing short- and long-term goals and initiatives to achieve strategic vision for the TSCB compliance department.
• Performs human resource management activities, including identifying performance problems and approving recommendations for remedial action; evaluating performance; and interviewing and selecting staff.
• Plans, assigns, monitors, reviews, evaluates, and leads the work of subordinate supervisors.
• Coaches and mentors subordinates, identifies training needs and recommends appropriate development programs.
• Prepares and reviews compliance reports for the TriState Capital Bank Risk Committee and other management and Board level committees.
• Oversees periodic compliance reviews and maintenance of documentation to support the completion of the review and corrective measures taken.
• Works with business management to develop, communicate and implement strategies, procedures and technology systems designed to enhance the firm’s compliance with applicable rules and regulations.
• Researches existing rules and monitors regulatory developments and communicates changes to affiliates and home office staff.
• Develops, implements, sustains, monitors and when necessary, revises compliance programs that reflect “best practices” and ensures the firm is adhering to all legal and regulatory requirements.
• Identifies trends and implements corrective action, as necessary.
• Partners with senior business executives, legal, risk management, and compliance to appropriately mitigate and manage regulatory and litigation risk.
• Works with business partners and managers to ensure policies and procedures are in compliance with required regulations and assists in bringing non-complying areas into compliance.
• Supports a culture of risk management and compliance throughout all levels within the firm.
• Plans, assigns, monitors, reviews, evaluations and leads the work of others.
• Performs other duties and responsibilities as assigned.

Knowledge, Skills, and Abilities

Advanced Knowledge of:

• Federal Reserve Bank Regulations governing Financial Holding Companies and Bank Holding Companies and State Chartered Member Banks.
• Consumer Protection Bureau regulations governing banks.
• Familiarity and understanding of Securities Based Lending, Commercial Lending, Commercial Real Estate, Treasury Management, and Deposit Products
• State of PA Banking Statutes and Regulations.
• Compliance and legal procedures in the financial services industry.
• Concepts, practices, and procedures of the financial services industry.
• Regulatory filings and regulatory reporting requirements.
• Financial services and products.
• Concepts, practices, and procedures of securities industry compliance.
• Investment concepts, practices and procedures used in the securities industry.

Advanced Skill in:

• Administering regulatory notifications and filings.
• Planning and scheduling work to meet regulatory organizational and regulatory requirements.
• Investigating compliances issues and irregularities.
• Making rule-based and analytical decisions.
• Identifying and applying appropriate compliance monitoring procedures and tests.
• Written and verbal communications skills sufficient to professionally address a wide and varied audience both internally and externally.
• Preparing oral and/or written reports.
• Project management skills and experience sufficient to successfully complete long and short-term projects.
• Operating standard office equipment and using required software application to produce correspondence, reports, electronic communication, spreadsheets, and databases.

Ability to:

• Work under pressure on multiple tasks concurrently, manage those delegated; and meet deadlines in a fast-paced work environment with frequent interruptions and changing priorities.
• Attend to detail while maintaining a big picture orientation.
• Use appropriate interpersonal styles and communicate effectively and professionally, both orally and in writing, with all organizational levels to accomplish objectives.
• Establish and communicate clear directions and priorities.
• Gather information, identify linkages and trends, and apply findings to operations.
• Maintain currency in laws, rules and regulations related to compliance in assigned functional area (s).
• Plan, assign, monitor, review, evaluate and lead the work of others, coach, and mentor others.
• Manage all levels of associates, including technical, professional, clerical, administrative and supervisory associates.
• Work independently as well as collaboratively within a team environment to resolve problem.

Education:

Bachelor’s, Master’s

Work Experience:

10 years

Summary of the Position:

The Treasury Management Operations Specialist manages the Treasury Management client agreements and all accompanying documentation related to the Implementation of a client set-up. In addition, the employee conducts the Implementation process for new Treasury Management clients, sets up users and customer accounts for online banking services, and provides clients with training, ongoing support, and troubleshooting. The Treasury Management Operations Specialist will maintain a solid understanding of Remote Deposit capabilities, Check Positive Pay, ACH Positive Pay, ACH file processing, Wire Transfers, Lockbox, and general support for other online banking system features, usage, and hardware.

Primary Functions of the Position:

• Assists the Treasury Management team lead on daily tasks
• Performs client implementation set-up and processes maintenance requests
• Provides customer training and client service for ongoing support
• Processes customer equipment orders and provide general troubleshooting when necessary
• Transmits / processes ACH, Wire, Account Transfers, Check Issuance, and Check Positive Pay transactions
• Performs monthly billing and analysis statements for Treasury clients
• Works closely with Relationship Managers, Treasury Management Officers, Deposit Operations, Wire Operations, ACH Operations, Compliance, and all other authorized parties affiliated with Treasury Services to effectively execute the responsibilities of the position
• Performs other related duties, such as mailing and filing as assigned

Education and Experience Requirements:

• High School Diploma or equivalent; post-secondary education preferred
• Minimum 4 years of experience, including 2 years bank operations experience in a cash / treasury management role

Essential Skills and Abilities:

• Demonstrated knowledge of all Treasury Management products, systems, and related processes
• General understanding of transmission processing for ACH, Wire, Account Transfers, Check Issuance, and Check Positive Pay
• General understanding of Deposit products including Checking, Money Markets, and Certificates of Deposits
• Demonstrated ability to communicate effectively in writing and over the phone to facilitate customer set-up and conduct online training
• Demonstrated ability to communicate effectively with support vendors and internal staff
• Proficiency in basic math skills and general knowledge of Microsoft Office software is required
• Job may require additional hours of work during peak periods to meet service levels

Summary of the Position:

The Private Banking Product Manager is responsible for supporting the full lifecycle of product management across the Private Bank’s lending and digital product portfolio. In this role, the individual will assist with all aspects of product research, assessment, design, development, and implementation. In addition, will work closely with the SVP, Private Banking Head of Product and Key Account Services to evaluate new market and product opportunities that provide TriState Capital Bank with desired revenue streams with industry-leading products within a sound risk and compliance framework.

Primary Functions of the Position:

• Construct product reviews for new and existing product lines according to the Product Department’s review calendar

• Present product reviews at both New Products Committee (NPC) and non-NPC reviews

• Responsible for tracking and implementing next steps and follow up items from all product reviews

•  Support the Product Department’s full product & digital strategy and roadmap, set and evaluate key performance  indicators for product portfolio, make recommendations regarding product life cycles, additional features, and technology design

• Responsible for the oversight and execution delivery of assigned Product Deployment projects

• Manages digital product(s) idea generation, backlog, sprint planning and releases.

• Responsible for coordinating with other departments to bring new products, features and/or enhancements to market with education and training; Acts as a project manager with managing and collaborating with teams in Technology, Operations, Sales, Service, Fulfillment, Finance, Risk, Compliance and Legal

• Balances resources, capacities, constraints, and opportunities among functional areas within the company to achieve the best and most effective execution/result for all stakeholders

• Ensures that each new product and/or modification meets all compliance/risk management requirements

• Manages existing product portfolio to ensure the Bank continues to deliver on expectations throughout the customer lifecycle by continuing to deliver value to the client and not creating additional workflow burdens internally

• Responsible for overall Net Promoter Score (NPS) function within Private Bank: Continually monitors NPS data and other internal feedback to identify product opportunities, challenges and trends

• Responsible for Voice of Consumer (VoC) needs and overall client experience (CX) for both internal and external stakeholders

• Serves as a VoC on decisions that could impact the overall CX/UX on the Bank’s digital platforms and within our lending product suite

• Will serve as a Subject Matter Expert (SME) for all lending products and their integration with other services and workflows

Education and Experience Requirements:

• Bachelor’s Degree in relevant area of study required

• Minimum of 5 – 7 years of work experience in banking

• Minimum of 2 years of work experience in product development, product management or client experience

• Experience building and implementing new banking products solutions and software

• Experience with banking regulations and compliance frameworks is a plus

• Experience working in an agile product development environment is a plus

Essential Skills and Abilities:

• Strong leadership skills and demonstrated ability to work effectively across the organization in a collaborative manner

• Excellent written and verbal communication and presentation skills; clear, concise and error free

• Excellent organization and planning skills that can support multiple ongoing projects and deadlines. Strong business and financial analytical skills to conduct profitability and feasibility analyses on new and existing products

Summary of the Position:

The Senior Deposit Operations Associate manages the client profile agreements and all accompanying documentation related to the Implementation of an account set-up.  In addition, the employee conducts the Implementation process for new accounts, performs maintenance on existing accounts, performs teller work functions, manages escrow sub accounting clients, provides training to new employees, performs ongoing client support, and troubleshoots any issues related to client deposits and returns.  The Senior Deposit Operations Associate will maintain a solid understanding of all Deposit products including Checking, Money Markets, Certificates of Deposits, and CDARS/ICS.

Primary Functions of the Position:

• Assists the Deposit Operations team lead on daily tasks
• Performs client implementation set-up, maintenance requests, teller work, and quality review
• Manages Escrow clients as it relates to sub accounting
• Assists with new employee training
• Ensures all service levels are met
• Responsible for ongoing client support
• Works closely with Relationship Managers, Sales, Wire Operations, Treasury Operations, ACH Operations, Loan Operations, Capital Markets, and Compliance to effectively execute the responsibilities of the position

Education and Experience Requirements:

• High School Diploma or equivalent; post-secondary education preferred
• Minimum 5 years of experience, including 2 years bank operations experience in a deposit operations role

Essential Skills and Abilities:

• Demonstrates knowledge of all Deposit products, systems, and related processes
• Candidates should have experience with Deposit products including Checking, Money Markets, Certificates of Deposits, and CDARS/ICS
• Candidate should possess branch knowledge, such as teller work, new account opening, and client service requests
• Ability to communicate effectively in writing and over the phone
• Ability to work in a fast-paced, high-intensity work environment
• Job may require additional hours of work during peak periods to meet service levels

Summary of the Position:

The Client Services Representative – Servicing supports all client requests originating within the Private Bank Service Team.  This position includes working closely with the full Sales organization, Portfolio Management, Internal and External Counsel, Compliance, Financial Advisors and all other authorized parties affiliated with each Private Banking transaction.

Primary Functions of the Position:

·       Interacts daily with internal and external clients and provide customized solutions to their requests

·       Partners effectively with other members of the Private Bank Service Team in supporting client requests

·       Works closely with relationship managers, inside sales, portfolio managers, internal and external counsel, compliance, borrowers and all other authorized parties affiliated with each transaction

·       Provides premier client experience across all client engagements

·       Works closely with other teams within operations and the bank to enhance current processes

·       Actively participates in projects as assigned

Education and Experience Requirements:

·       Bachelor’s degree or equivalent combination of education and experience preferred

·       2 years of bank operations and/or client service experience preferred

Essential Skills and Abilities:

·       Keen attention to detail and understanding of loan process/system and applicable lending requirements

·       Ability to organize and prioritize work assignments in a consistent manner to ensure timely and efficient execution

·       Exceptional interpersonal and communication skills

·       Strong work ethic and ability to be self-directed

·       Analytical problem-solving capabilities

·       High level attention to detail

·       Ability to work in a high-energy, fast-paced, team-oriented work environment and adapt quickly to changing priorities

Summary of the Position:

The Commercial and Industrial (C&I) Portfolio Manager assists the relationship managers with the underwriting of credit and the ongoing administration of loan portfolios to ensure that the Bank maintains high credit quality and to provide more time for the relationship managers to generate new business opportunities.

Primary Functions of the Position:

• Underwrites requests for credit extensions to new and existing clients
• Performs detailed financial analysis primarily for Commercial & Industrial lending opportunities
• Prepares the following for presentation to Senior Loan Committee by the relationship managers:
  • Credit Approval Requests (CAR)
  • Modifications
  • Covenant Waivers / Amendments
  • Periodic Reviews
• Manages / monitors assigned portfolio for:
  • Borrower Credit Trend
  • Accurate and Timely Risk Rating
  • Required Financial Reporting
  • Covenant Compliance
  • Borrowing Base Availability
  • Payment Delinquencies
  • Overdrafts
• Ensures compliance with the Bank’s credit policies and procedures, identifying exceptions for approval when they occur
• Ensures the initial set-up of credit facilities on Baker Hill and other internal systems is consistent with the reporting requirements contained in the loan documents
• Prepares periodic financial reviews where required
• Ensures the timely spreading of interim and annual financial statements provided by clients
• Accompanies the relationship manager on prospect / client calls when appropriate

Education and Experience Requirements:

• Bachelor’s Degree in Accounting, Finance, or related field; MBA preferred
• Minimum 5 years of credit analysis and underwriting experience
• Completion of bank commercial credit training program

Essential Skills and Abilities:

• Demonstrated knowledge of accounting theory and its practical application in the credit underwriting process
• Knowledge of underwriting treasury management products preferred

• Strong analytical skills including the ability to read and assess individual and company financial statements, cash flow, industry, competition and projections
• Excellent organizational skills, attention to detail, and the ability to work in a fast-paced environment and complete assignments in a timely manner with minimal direction
• Strong written and verbal communication skills
• Strong presentation skills
• Ability to work independently and within a team
• Proficient in various spreadsheet applications, including the use of graphs, charts and Moody’s financial analysis software

Summary of the Position:

The AML Program Governance Manager will be a member of TriState Capital Bank’s Anti-Money Laundering (AML) / Financial Crimes Management (FCM) Department, reporting directly to TriState AML and OFAC Officer. The AML Program Governance Manager will be responsible for managing all aspects of AML Program governance and infrastructure, including OFAC. The individual will also be responsible for providing advisory services to the Bank’s businesses related to adherence with internal policies and procedures, including regulatory requirements.

Primary Functions of the Position:

• Provide oversight and management of comprehensive AML/FCM policies and standards governance to ensure documentation is comprehensive and adheres to regulatory requirements.
• Assist the AML Officer, Enhanced Due Diligence (EDD) and Client Intelligence Unit (CIU) Manager to develop and deliver AML Program training programs for all business line stakeholders.
• Partners with the AML/FCM Business Analytics Manager to conduct the annual AML and OFAC risk assessment.
• Assist in AML and OFAC model validation and rule tuning exercises, including quarterly Section 311 Special Measures testing.
• Oversight and management of the Issue Management process to proactively identify and report open issues, which includes timely remediation and closure.
• Compiles and delivers monthly AML and OFAC management reporting for the AML Officer, which includes presenting to Bank leaders and business line stakeholders regarding key program metrics.
• Manages AML and OFAC Program recordkeeping and retention requirements.
• Manages all internal audit and regulatory examination activities to ensure a seamless assessment of the Bank’s AML and OFAC Program.
• Partners with Raymond James AML Program Governance & Oversight team to enhance and manage the Bank’s Regulatory Change Management, Key Risk Indicators (KRIs), Key Performance Indicators (KPIs), and Emerging Risks framework.
• Provide guidance to business line stakeholders related to AML and OFAC compliance matters and risks.
• Participate in new product offerings to develop key AML and OFAC processes and projects to ensure successful execution.
• Serve as liaison with business lines to obtain access to relevant data, systems and issues reporting to ensure effective operations of AML Program Governance and oversight of first line of defense activities.
• Works closely with the AML Officer to execute other strategic initiatives, process improvements and program enhancements for the AML and OFAC.

Education and Experience Requirements:

• Bachelor’s Degree (B.A.) from a four-year college or university in a related field, such as legal, finance, accounting, law enforcement or social sciences-related field.
• A minimum of 8+ years’ experience in banking, AML and OFAC is required.
• Requires a thorough understanding of AML and OFAC regulations and program governance to execute the Bank’s requirements.
• Professional experience in treasury management, loan and deposit operations is a plus.
• ACAMS certification is preferred or required to obtain as part of maintaining the role.

Essential Skills and Abilities:

• Interpret and apply anti-money laundering regulations and identify and recommend program changes as appropriate.
• Strong knowledge of AML and OFAC Program Governance risk-related controls.
• Ability to work under pressure, multitask with competing priorities with the importance of meeting deadlines in a fast-paced work environment.
• Excellent writing, analytical, and communication skills.
• Ability to work independently with minimal supervision, and collaboratively within a team environment.
• Establish and maintain effective working relationships at all levels of the organization.
• Maintain confidentiality and performs with high ethical standards.
• Proficient in Microsoft Word, Excel, Access, PowerPoint, and Outlook; Internet navigation skills including proficiency with internet search engines.
• Basic knowledge of FiServ FCRM, WireExchange, CWS and/or Signature Desktop a plus.

Summary of the Position:

The Commercial Documentation and Construction Administration Manager will support the Commercial Closing process and Construction Administration workflow ensuring quality and productivity standards are met. This position will require thoughtful approaches to client engagement and experience and will work closely with external clients and internal partners (including Relationship Managers, Credit/Portfolio Managers, Legal, Compliance/Risk, and Bank Operations) to deliver a best-in-class experience for our commercial prospects and clients.

Primary Functions of the Position:

• Managing Commercial Loan closings and ongoing administration of Construction and Real Estate loans by fulfilling requests within stated SLAs
• Responsible for loan (relationship) exception tracking, identifying, curing and evidencing with proper file documentation
• Strong client engagement and experience throughout the closing and administration phases
• Keen attention to detail and understanding of loan system and applicable
• coding
• Working closely with other teams within operations and the bank to enhance current processes
• Fostering a culture of continuous improvement (client experience, productivity and quality)
• Coaching the team to best support the line of business
• Actively participate in projects as assigned
• Provides daily workflow and capacity planning solutions for upcoming initiatives
• Be point of escalation for team and handle escalation process throughout its entirety
• Interview and effectively participate in the selection process of new employees
• Maintain and develop policies and procedures according to new rules and regulations for both internal and external guidance
• Make proposals to management for changes and improvements to SLA’s
• Provide day to day support and insight to the metrics & performance of the team
• Perform team performance reviews, IDP’s, performance improvement plans (PIPs) and conduct team one-on-one’s
• Review electronic timecards for approval and accuracy when needed

Education and Experience Requirements:

• Bachelor’s Degree or equivalent combination of education and experience
• Minimum 5 years of related banking experience, including operations management, commercial loan closing and commercial loan administration
• Minimum 2 years of supervisory or leadership experience in current or recently held position preferred

Essential Skills and Abilities:

• Demonstrated knowledge of loan documentation requirements and commercial lending regulations
• Extensive experience in administering construction loans including reviewing draw requests
• Attention to detail and ability to review construction due diligence documentation, including Plan and Cost Reviews Construction Contracts, Payment and Performance Bonds, Inspection Reports, Budgets
• Ability to organize and prioritize work assignments in a consistent manner to ensure timely and efficient production.
• Exceptional interpersonal, communication and presentation skills
• Strong work ethic and ability to be self-directed
• Analytical problem-solving capabilities
• Ability to work in a high-energy, fast-paced, team-oriented work environment and adapt quickly to changing priorities