Summary of the Position:
We are seeking a highly organized and personable Administrative Assistant to support our Human Resources department and serve as the receptionist at one of our downtown Pittsburgh offices. In this role, you will be responsible for managing front desk operations, including greeting visitors, handling incoming calls, manage internal and external mail, and maintaining a welcoming office environment. Additionally, you will assist the HR team with various administrative tasks such as scheduling interviews, coordinating company events, and managing onboarding schedules. The Administrative Assistant must be detail-oriented, possess excellent communication skills, and can effectively multitask in a fast-paced environment.
Primary Functions of the Position:
- Prepares, generates, and distributes reports and presentations as assigned
- Performs general office tasks such as filing, ordering office supplies, and preparing meeting material
- Coordinates travel arrangements, such as booking flights, cars, and making hotel and restaurant reservations; files expense reports on behalf of the HR team.
- Provides real-time scheduling support, booking appointments and preventing conflicts; coordinates onboarding schedules for new employees as assigned
- Partners with the recruitment team to schedule and coordinate interviews
- Welcomes and directs visitors; notifies building security of incoming guests
- Manages a multi-line phone system and routes callers to the appropriate party
- Sorts and distributes incoming and outgoing mail; prepares and tracks deliveries
- Performs miscellaneous job-related duties as assigned
Education and Experience Requirements:
- Associate Degree or equivalent combination of education, training, and experience
- Minimum of three years of experience in an administrative role
Essential Skills and Abilities
- Proficient in Microsoft Office Suite, particularly Word, Excel, and PowerPoint
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Excellent organizational skills and attention to detail
- Desire to be proactive and create a positive experience for others
The AML Analyst will be a member of TriState Capital Bank’s Risk Group and will report directly to the TriState Capital’s AML Officer. The individual will be responsible for the daily review and analysis of alerts generated by TriState Capital’s automated customer, account, and transaction monitoring system.
Primary Functions of the Position:
- Assists in the investigation of potential suspicious activity in or related to customer accounts, and preparation of reports concerning such activity
- Supports the daily review of certain large and/or complex transactions
- Reviews and analyzes both specific transactions and trends in customer accounts and identify and investigate activity that is not consistent with such customer’s expected activities
- Works with various proprietary software packages, the incumbent will be expected to communicate clearly with bankers and customers in the conduct of investigations and monitoring efforts and with Bank officers to report results
Qualifications
Education and Experience Requirements
- Bachelor’s Degree in Finance, Accounting, Law Enforcement, Social Sciences or related field. Prior banking experience in a related field can be a substitute
- Minimum 5 years of experience is required
- Basic knowledge of BSA/AML/USA Patriot Act/OFAC/CIP regulatory requirements for financial institutions
- Prior bank treasury, loan or deposit operations experience preferred
Essential Skills and Abilities:
- Computer literate; basic proficiency in spreadsheet and database reporting applications; Microsoft Office Suite/internet navigation skills including proficiency with internet search engines
- Basic knowledge of FiServ FCRM, WireExchange, CWS and/or Signature Desktop a plus
- Strong oral, written and interpersonal communications skills
- Ability to understand and analyze specific transactions and trends within customer accounts
- Ability to manage multiple on-going matters simultaneously
- Strong analytical skills
Job Title: Senior Program Manager
Location: Pittsburgh
Department: Change Management Office
Job Summary:
The Senior Program Manager leads, plans, and manages enterprise-wide and/or business transformation program(s), including the overall change strategy, training, and adoption within the Bank. Reporting to the Change Management Officer, this individual contributor role is responsible for the definition, execution, and success of assigned initiatives. Program Managers wear many hats, ranging from initiative leadership with senior stakeholders to requirements definition and analysis. While typically supported by a project manager, the role may serve as an analyst and/or a project manager for their initiatives. The Program Manager will lead cross functional teams.
Primary Functions of the Position:
- Create, implement, and maintain program strategies and implementation plans to achieve program objectives.
- Maintain program standards of satisfaction, quality, and performance as applicable to business analysis and requirements definition.
- Indirectly lead teams of people from business lines and the CMO
- Strategize, implement, and maintain initiatives to achieve program objectives.
- Oversee 2-3 concurrent programs, ensuring program goals are reached.
- Define requirements, gain executive approval, and maintain executive engagement and alignment with programs.
Education and Experience Requirements:
- Bachelor’s degree in business or related field
- MBA preferred
- 10+ years combined project, program and business experience or equivalent combination of education and experience
- Strong quantitative, qualitative, and analytical skills required
- 3-5 years supervisory experienced preferred
- 3-5 years banking or financial industry experience a plus
Essential Skills and Abilities
- Solid organizational skills, attention to detail, and curiosity
- Proven business leadership
- Self-starter with the ability to advance with minimal guidance
- The ability to respond to unforeseen events or problems
- Proven capabilities with analysis tools, including:
- Journey maps
- Process models
- User stories
- Requirement documentation
- Affinity diagram
- Traceability matrix
- Excellent client facing and internal communication skills
- Excellent written and verbal communication skills
- Proactively and positively question project concepts, objectives and the status quo
TriState Capital Bank provides equal employment opportunity and advance in employment to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
TriState Capital Bank is an Equal Opportunity Employer.
Summary of the Position:
The Senior Wire Operations Associate will deliver high quality customer service and perform daily processing of financial transactions in a fast paced, time sensitive operations environment. The Senior Wire Operations Associate will conduct all aspects of wire transfer activity effectively and accurately, including performance verifications, initiating wires, processing and releasing wires, and monitoring wire status queues. The incumbent will also be responsible for fraud monitoring and investigation, working closely with internal and external business partners to ensure that we are effectively validating movement of funds out of the bank, and quickly identify and responding to any activity that appears suspicious or fraudulent.
Primary Functions of the Position:
- Assists the Wire Operations team lead on daily tasks and escalate issues accordingly
- Processes, verifies, submits, and receives wire transfers in accordance with established Bank procedures
- Performs various security related functions, such as verifications and callback confirmations, to validate the authenticity of outgoing wire transfers
- Works directly with clients and internal service partners to ensure proper documentation is being completed for accurate transfer of funds
- Reconciles the transaction fraud monitoring queue and any OFAC related inquiries and performs the proper due diligence in mitigating fraud
- Investigates and researches suspicious or fraudulent claims in accordance with the Bank’s policy and procedures
- Recommends to management changes in processes based on trends to lessen the Bank’s exposure to future fraud losses
- Directly involved in fraud loss recovery, entering and researching disputes, adjusting customer’s accounts, and following up with the customer on account actions
- Works closely with Relationship Managers, Treasury Management Officers, Deposit Operations, Treasury Operations, ACH Operations, Compliance, and all other authorized parties affiliated with Wire Services to effectively execute the responsibilities of the position
- Performs other related duties as assigned
Education and Experience Requirements:
- High School diploma or equivalent; post-secondary education preferred
- Minimum 3-5 years of banking experience; prior specific experience in transaction processing, wire transfer operations, and fraud detection required
- Experience working in a fast-paced and deadline-oriented environment
Essential Skills and Abilities:
- Excellent interpersonal and customer service skills
- Demonstrated knowledge of Wire Transfers
- Strong analytical skills
- Proficient computer skills
- Ability to perform job functions accurately and with attention to detail
- Job may require additional hours of work during peak periods to meet service levels
