The TM Technical & Client Support Team Lead will report to the VP, Treasury Management & Deposit Operations. This role will lead a team of individuals tasked with providing technical sales expertise regarding Treasury Management solutions and products to clients and prospects. This individual must have a deep knowledge and understanding of solutions, products and vendor capabilities within the Treasury Management vertical. The TM Technical & Client Support Team Lead will leverage knowledge to help close large, complex Treasury Management opportunities and on-board those opportunities. Activities will require contact with clients and prospects through joint meetings with out-bound calling Treasury Management Sales colleagues. The individual will be engaged with colleagues across Operations, IT and TM sales to determine how to tailor solutions for clients and prospects with unique and/or sophisticated requirements.

Primary Functions of the Position:

•Partner with Treasury Management Sales to generate revenue from sales of Treasury Management Solutions. Including sophisticated and transaction processing driven clients (ACH & Wire)
•Lead or assist in responses to requests for proposal (RFPs)
•Complete large and/or complex product compatibility and technical assessment and solution design for clients and prospects, including demonstrations/training.
•Lead the technical assessment and delivery of specific technical solutions to the customer as a part of the sales process and/or onboarding and implementation phase.
•Partner with IT and other teams within Bank Operations to ensure integrity of new product releases and enhancements to ensure positive client experience
•Partner with IT and other teams within Operations to manage product/vendor relationship to ensure the bank is utilizing the optimal level of services available from the vendor
•Coordinate initiatives and functional capabilities reviews with Operations and IT groups and roll out to clients and prospects.
•Partner with TM Product Manager and recommend new products or enhancements as changes are warranted or justified.
•Understand product dynamics and ensure highest product quality and client experience.
•Manage Internal and Operational process for Account Analysis
•Partner with Risk Organization to identify and review operational controls and processes within the TM product suite.

Education & Experience Requirements

•Bachelor’s degree
•At least 7 years of treasury management industry related experience in Operations, product management or technicalrepresentative
•Previous Team Leadership experience required
•Certified Treasury Professional designation and/or Accredited ACH Professional designation preferred.
Essential Skills & Abilities:
•Excellent relationship management and client support abilities.
•Excellent project and time management skills, including multi-tasking, prioritization, meeting deadlines, follow-up, andattention to detail. Adaptable to multiple requests and daily changes.
•Ability to analyze and resolve complex issues for clients and prospects.
•Individual must demonstrate strong work ethic; be self-directed and motivated to achieve results.
•Proven presentation, verbal, and written communication skills.
•Ability to lead a team of technical specialists and TM Client Support Associates
•Strong attention to operational and team performance metrics and KPIs; including an ability to articulate performanceagainst SLAs, capacity management and client experience.

Bachelor’s: Accounting, Bachelor’s: Business Administration, Bachelor’s: Finance

Manager Experience – 3 to 6 years

Securities Industry Essentials Exam (SIE) – Financial Industry Regulatory Authority (FINRA)

Responsibilities:

• Create a local document management system for an office or department.
• Prepare moderately complex documents using a variety of applications for technology devices, such as standard office software. Also responsible for gathering and summarizing data for reports.
• Follow the organization’s health, safety, and environment (HSE) policies, procedures, and mandatory instructions to identify and mitigate risks and to safeguard the environment and the well-being of self and others.
• Conduct complex analyses, quality tests, and inspections that require a high level of independent judgment.
• Carry out a specified range of complex tests to verify that specifications are met and to reject nonconforming material or articles.
• Extract and combine data to generate standard reports.
• Prioritize own workflow and ensure work is completed to the required standards of productivity, quality, and timeliness; use performance management systems to improve personal performance.
• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
• Design own monthly schedule and, if necessary, assign work to others in order to speed up office workflow and ensure high-priority tasks get done.

Skills:

• Uses clear and effective verbal communications skills without supervision and provides technical guidance when required on expressing ideas, requesting actions and formulating plans or policies.
• Works with guidance (but not constant supervision) to plan, organize, prioritize and oversee activities to efficiently meet business objectives.
• Works with guidance (but not constant supervision) to review and create relevant, lucid and effective reports.
• Supports business processes without supervision by understanding and effectively using standard office equipment and standard software packages, while providing technical guidance as needed.
• Works with guidance (but not constant supervision) to develop appropriate plans or perform necessary actions based on recommendations and requirements.
• Uses an understanding of numerical concepts to perform mathematical operations such as report analysis with guidance (but not constant supervision).
• Works with guidance (but not constant supervision) to develop, monitor, interpret and understand policies and procedures, while making sure they match organizational strategies and objectives.
• Manages and applies safe systems of work without supervision and provides technical guidance when required.
• Works with guidance (but not constant supervision) to analyze data from multiple sources to draw appropriate conclusions and make suitable recommendations.
• Works with guidance (but not constant supervision) to achieve full compliance with applicable rules and regulations in management and/or operations.
• Identifies, assesses, prioritizes and manages risks with guidance (but not constant supervision)
• Uses clear and effective writing skills with guidance (but not constant supervision) to express ideas, request actions and formulate plans or policies.

Bachelor’s: Accounting, Bachelor’s: Business Administration

Track progress against budgets within established finance systems, and report variances to more senior colleagues. Produce accurate reports for others by collecting data from a variety of standard sources and inputting it into standard formats. Help others get the most out of data management systems by providing support and advice. Extract and combine data to generate standard reports. Prepare moderately complex documents using a variety of applications for technology devices, such as standard office software. Also responsible for gathering and summarizing data for reports. Resolve complex queries from internal or external customers or suppliers by providing information on policies and/or procedures, referring the most complex issues to others. Assist with the development and delivery of financial policies, guidelines, and protocols to ensure the company complies with regulations and good financial practice.

Develop knowledge and understanding of the organization’s policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure. Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Skills:

• Works without supervision and provides technical guidance when required on analyzing data trends for use in reports to help guide decision making.
• Supports business processes without supervision by understanding and effectively using standard office equipment and standard software packages, while providing technical guidance as needed.
• Works with guidance (but not constant supervision) to achieve full compliance with applicable rules and regulations in management and/or operations.
• Works without supervision and provides technical guidance when required on analyzing data from multiple sources to draw appropriate conclusions and make suitable recommendations.
• Works without supervision and provides technical guidance when required on acquiring, organizing, protecting and processing data to fulfill business objectives.
• Uses clear and effective verbal communications skills without supervision and provides technical guidance when required on expressing ideas, requesting actions and formulating plans or policies.
• Works with guidance (but not constant supervision) to interpret and apply knowledge of laws, regulations and policies in area of expertise.
• Works under guidance (but not constant supervision) to perform costing, budgeting and finance tasks.
• Uses an understanding of numerical concepts to perform mathematical operations such as report analysis with guidance (but not constant supervision).
• Works with guidance (but not constant supervision) to plan, organize, prioritize and oversee activities to efficiently meet business objectives.
• Needs guidance (but not supervision) to communicate with other people by speaking in a clear, concise and compelling manner.
• Works with guidance (but not constant supervision) to create relevant, lucid and effective reports.

Bachelor’s: Accounting, Bachelor’s: Business Administration, Bachelor’s: Finance

General Experience – 7 to 12 months

Certified Public Accountant (CPA) – Boards of Accountancy (NASBA)

Bachelor’s: Accounting, Bachelor’s: Business Administration, Bachelor’s: Finance

Manager Experience – 4 to 6 months

Certified Public Accountant (CPA) – Boards of Accountancy (NASBA)

The Senior Credit Officer’s (SCO) primary responsibility is to assist the Chief Credit Officer (CCO) in structuring and approving loans, supervise the C&I, Fund Finance, and Equipment Finance Team Leads, oversee loan review and audit preparation activities, special projects as assigned, and ongoing monitoring and management of credit risk within the Commercial loan portfolio.

Primary Functions of the Position:

• Provide structuring input on new transactions, modifications, and refinancings.
  • Review potential transactions and offer relevant advice on structuring and other terms of the transaction.
  • Provide leadership and guidance to Team Leads (TLs), RMs and PMs in deal structuring throughout the underwriting process and life cycle of the loan.
  • Ensure compliance with policy and standards and mitigants for exceptions.
• Portfolio Management of all C&I and Equipment Finance (TSCEF) loans
  • Work with TLs and direct reports to provide a quality underwriting product exhibiting detailed, accurate, and informative credit analysis.
  • Ensure proper staffing for timely underwriting, approval, portfolio maintenance, and periodic reviews.
  • Facilitate credit training for Portfolio Managers (ongoing and as needed) and Team Leads
  • Manage the risk and exposures within the C&I, Fund Finance and TSCEF portfolios on an ongoing basis utilizing exposure limits and identifying exceptions to developed strategies.
• Keep up to date with market developments affecting the associated lending sector, e.g. regulatory issues or weakness/stress in particular asset classes and assess the impact on the TSC credit process and portfolio management.
• Comfortable engaging directly with clients and senior bank management and taking ownership of the portfolio.
• Act as a Subject Matter Expert (SME) to offer guidance and expertise to more junior team members
• Chair Periodic Review meetings for C&I, Fund Finance, and TSCEF.
• Involvement in governance committees as required.
• Loan approval authority as defined within Credit Policy and Standard
• Involved in various committees or projects related to areas of expertise
• Assist CCO as needed with third party loan review, regulatory exams, and other internal / external audits.

Education and Experience Requirements:

• Minimum 8 years of relevant work experience preferably within a credit or credit risk function.
• Progressive managerial experience in credit policy, regulatory compliance, credit underwriting, portfolio management, and structuring/decisioning of commercial, commercial real estate, equipment leasing and private banking credit.
• Advanced knowledge of bank accounting, regulations, legal documentation, policies and procedures as it applies to the lending function.
• Bachelor’s degree preferably in Business, Finance or Accounting.

Essential Skills and Abilities:

• Strong managerial, communication. and presentation skills.
• Ability to be collaborative, influence and build partnerships with all stakeholders.
• Ability to steer decisions through discussions with the business units incorporating the bank’s credit philosophy and risk appetite.
• Ability to manage deal volume in a fast-paced environment
• Demonstrated sound judgment, analytical, structuring and decision-making skills.

Bachelor’s: Accounting, Bachelor’s: Business Administration, Bachelor’s: Data Processing

Manager Experience – 3 to 6 years

Certified Anti-Money Laundering Specialist (ACAMS) – Association of Certified Anti-Money Laundering Specialists (ACAMS)

The Senior Credit Officer’s (SCO) primary responsibility is to assist the Chief Credit Officer (CCO) in structuring and approving loans, supervise the CRE Team Leads for CRE Underwriting and CRE Risk, oversee loan review and audit preparation activities, special projects as assigned, and ongoing monitoring and management of credit risk within the CRE loan portfolio.

Primary Functions of the Position:

• Provide structuring input on new transactions, modifications, and refinancings.
  • Review potential transactions and offer relevant advice on structuring and other terms of the transaction.
  • Provide leadership and guidance to Team Leads (TLs), RMs and PMs in deal structuring throughout the underwriting process and life cycle of the loan.
  • Ensure compliance with policy and standards or mitigants for exceptions.
• Portfolio Management of all CRE loans
  • Work with TLs and their direct reports to provide a quality underwriting product exhibiting detailed, accurate, and informative credit analysis.
  • Ensure proper staffing for timely underwriting, approval, portfolio maintenance, and periodic reviews.
  • Facilitate credit training for Portfolio Managers (ongoing and as needed)
  • Manage the risk and exposures within the CRE portfolio on an ongoing basis utilizing exposure limits and identifying exceptions to developed strategies.
• Keep up to date with market developments affecting the associated lending sector, e.g. regulatory issues or weakness/stress in particular asset classes and assess the impact on the TSC credit process and portfolio management.
• Comfortable engaging directly with clients and senior bank management and taking ownership of the portfolio.
• Act as a Subject Matter Expert (SME) to offer guidance and expertise to more junior team members
• Chair Periodic Review meetings for Commercial Real Estate.
• Involvement in governance committees as required.
• Loan approval authority as defined within Credit Policy and Standard
• Involved in various committees or projects related to areas of expertise
• Assist CCO as needed with third party loan review, regulatory exams, and other internal / external audits.

Education and Experience Requirements:

• Minimum 8 years of relevant work experience preferably within a credit or credit risk function.
• Progressive managerial experience in credit policy, regulatory compliance, credit underwriting, portfolio management, and structuring/decisioning of commercial, commercial real estate, equipment leasing and private banking credit.
• Advanced knowledge of bank accounting, regulations, legal documentation, policies and procedures as it applies to the lending function.
• Bachelor’s degree preferably in Business, Finance or Accounting.

Essential Skills and Abilities:

• Strong managerial, communication. and presentation skills.
• Ability to be collaborative, influence and build partnerships with all stakeholders.
• Ability to steer decisions through discussions with the business units incorporating the bank’s credit philosophy and risk appetite.
• Ability to manage deal volume in a fast-paced environment
• Demonstrated sound judgment, analytical, structuring and decision-making skills.

Bachelor’s: Accounting, Bachelor’s: Business Administration, Bachelor’s: Data Processing

Manager Experience – 3 to 6 years

Certified Anti-Money Laundering Specialist (ACAMS) – Association of Certified Anti-Money Laundering Specialists (ACAMS)

The Associate Relationship Manager (ARM) – Private Bank Lending will call on their assigned target market, defined as a designated geographical territory or assigned target firms, to establish lending relationships with those firms’ high net worth clients. Note that deposit or investment products or services will not be part of the position’s responsibility, although referrals are encouraged.  The position reports directly to the National Sales Director – Private Bank Lending and will be based out of Pittsburgh, PA. The Position will require travel as necessary (typically 2-3 days a week on average).

Primary Functions of the Position:

• Work with the EVP of Private Banking, National Sales Director, Key Accounts Management, Relationship Managers, and the Inside Sales Team to identify target Financial Advisors of the designated firms.
• Make a minimum number of phone and in person calls to new advisors as well as to advisors with existing TriState Capital Bank relationships, which will require 40% – 50% travel to visit advisors and office managers in the assigned target market.
• Grow the loan portfolio annually, produce a minimum amount of Gross loan fundings annually, and produce a minimum number of new loans applications annually based on pre-established individual growth and production goals.
• Complete a minimum number of prospecting and “cold” calls monthly.
• Develop new business by identifying and contacting existing or prospective Financial Advisors, Financial Advisory Firms, Office Managers, and Business Development Officers to promote the Bank’s lending services.
• Use the Bank’s CRM and marketing plans to maximize target market coverage and informational management reporting.
• Work closely with the Relationship Managers and Inside Sales Team to deliver the Bank’s lending programs to new and existing clients.
• Interface and coordinate efforts within the targeted offices and firms, FA’s, and clients when applicable.

Education and Experience Requirements:

• Bachelor’s Degree required
• Minimum 2-4 years of financial services experience required, including private banking, brokerage, or asset management experience

Essential Skills and Abilities:

• Experience in building and developing relationships and working the designated territory
• Excellent verbal and communication skills
• Excellent organization skills, attention to detail and the ability to work independently in a fast-paced environment with minimal direction
• Well-developed customer relationship skills

Bachelor’s: Business Administration, Bachelor’s: Marketing

Manager Experience – None

Securities Industry Essentials Exam (SIE) – Financial Industry Regulatory Authority (FINRA)

Summary of the Position:

This finance team role will support the increased regulatory reporting requirements of the continually growing TriState Capital Bank subsidiary of Raymond James Financial.  This role will assist with regulatory research, data sourcing, data and process remediation, and data quality of information required to be submitted in a CCAR (Comprehensive Capital Analysis and Review), FR Y-14Q and FR 2052a reporting requirements.  This role will design reporting solutions to maximize the tradeoff of maintainability, usability, scalability, and availability of information stored in the data environment.  Ensure that solutions can be easily traced to business requirements.  This analysis and support role should be able to act proactively to resolve design issues, as well as react to resolve reporting data issues identified by business or reporting analysts.

Primary Functions of the Position:

• Data Sourcing: review business requirements and assist in sourcing data from source systems, define business and technical data elements and identify data gaps and process enhancements.
• Data Analysis: conduct thorough data analysis to identify trends, anomalies, and potential issues in the financial data.
• Documentation: create and maintain comprehensive documentation of data and reporting requirements.
• Process Improvement: identify and implement opportunities to automate, increase efficiencies and improve controls with software and process enhancements.

Essential Skills and Abilities:

• Coordinate with lines of business (LOB) subject matter experts and risk management to solidify their understanding of the reporting requirements for CCAR and the need for accurate information about data, source systems, and processes.
• Lead data analysis and research activities necessary to support the day-to-day operation of multiple business areas.
• Partnering with the Data Office and LOBs to ensure data accuracy from source systems and assist with data profiling.
• Escalate data quality issues to management and LOBs, and actively track root cause analysis and issue remediation.
• Conduct independent research on CCAR reporting requirements and applicability to business.
• Assist the finance team with other regulatory and reporting requirements, as needed.

Education and Experience Requirements:

• Bachelor’s degree in Accounting, Finance, Business Administration, Economics, or equivalent education and related training
• 5 years of work experience in banking industry in a finance and/or data related position
• Microsoft office proficiency, specifically Excel
• Experience with SQL and other reporting writing/query tools, preferred
• CCAR reporting/modeling experience, preferred
• Excellent verbal, written and presentation skills, with the ability to define problems and present conclusions
• Intelligent, strong and analytical skills with a focus on high integrity, intellectual clarity and a passion for excellence

The Treasury Management Operations Specialist manages the Treasury Management client agreements and all accompanying documentation related to the Implementation of a client set-up. In addition, the employee conducts the Implementation process for new Treasury Management clients, sets up users and customer accounts for online banking services, and provides clients with training, ongoing support, and troubleshooting. The Treasury Management Operations Specialist will maintain a solid understanding of Remote Deposit capabilities, Check Positive Pay, ACH Positive Pay, ACH file processing, Wire Transfers, Lockbox, and general support for other online banking system features, usage, and hardware.

Primary Functions of the Position:

•   Assists the Treasury Management team lead on daily tasks
•   Performs client implementation set-up and processes maintenance requests
•   Provides customer training and client service for ongoing support
•   Processes customer equipment orders and provide general troubleshooting when necessary
•   Transmits / processes ACH, Wire, Account Transfers, Check Issuance, and Check Positive Pay transactions
•   Performs monthly billing and analysis statements for Treasury clients
•   Works closely with Relationship Managers, Treasury Management Officers, Deposit Operations, Wire Operations, ACH Operations, Compliance, and all other authorized parties affiliated with Treasury Services to effectively execute the responsibilities of the position
•   Performs other related duties, such as mailing and filing as assigned

Education and Experience Requirements:

•   High School Diploma or equivalent; post-secondary education preferred
•   Minimum 4 years of experience, including 2 years bank operations experience in a cash / treasury management role

Essential Skills and Abilities:

•   Demonstrated knowledge of all Treasury Management products, systems, and related processes
•   General understanding of transmission processing for ACH, Wire, Account Transfers, Check Issuance, and CheckPositive Pay
•   General understanding of Deposit products including Checking, Money Markets, and Certificates of Deposits
•   Demonstrated ability to communicate effectively in writing and over the phone to facilitate customer set-up and conduct online training
•   Demonstrated ability to communicate effectively with support vendors and internal staff
•   Proficiency in basic math skills and general knowledge of Microsoft Office software is required
•   Job may require additional hours of work during peak periods to meet service levels

The Operations Training Specialist is responsible for the training and development of Operations team members. The Operations Training Specialist helps Operations team members cultivate their skills and knowledge and develop new skills, manages and develops learning programs, and assesses/measures the results of the learning programs. The Operations training specialist will collaborate with operations managers to deliver a training program that optimizes the current and future goals of the organization for both new and experienced colleagues.

Primary Functions of the Position:

• Designs effective training curriculums, strategies, and materials
• Maintains database of all training materials and update as needed
• Supports and mentors both new and existing colleagues
• Monitors colleagues’ performance and response to training
• Develops, plans, and coordinates all training events
• Delivers group training classes, individual instruction, and workshops covering a range of topics across the Operations teams
• Collaborates with operations management on employee onboarding
• Conducts colleague surveys on training effectiveness and incorporates feedback into future programs
• Evaluates effectiveness of training and development programs and utilizes relevant evaluation data to revise or recommend changes in instructional objectives and methods.
• Uses data to assign and adjust training assignments for both new and tenured colleagues
• Drives training related initiatives through to completion

Education and Experience Requirements

• Bachelor’s Degree
• 3+ years of Banking, financial services experience
• Some supervisory experience or training experience preferred

Essential Skills & Abilities:

• Excellent verbal & written skills
• Proven organization skills and attention to detail
• Ability to effectively prioritize and mange time to accommodate multiple deliverables or projects from various partners simultaneously within designated timeframes
• Strong communication skills and ability to present in front of groups
• Ability to provide coaching and feedback to colleagues at various levels
• Good interpersonal skills with all levels of management
• Intermediate proficiency in Microsoft Suite (Excel, PowerPoint)