The Business Analyst (BA) is a critical member of TriState Capital’s Program Management Office (PMO), responsible for understanding business problems, defining the business outcomes required to solve them, and translating those needs into clear, actionable requirements, user stories, and process flows.
The BA applies cross-functional analytical skills to uncover pain points, evaluate current-state processes, define future-state goals, and ensure project outcomes deliver measurable business value. The BA partners closely with business stakeholders and works with Technology to ensure solutions developed meet the defined outcomes and acceptance criteria.
The BA also supports solution validation by contributing to test planning, coordinating business testing, and ensuring outcomes align to business expectations.
Primary Functions of the Position:
- Partner with stakeholder teams across bank business units (i.e., operations, sales, finance, risk, AML/compliance, etc.) to develop necessary analysis and documentation in a collaborative way, communicating effectively and efficiently with production, managerial, and executive teams
- Evaluate, analyze, and communicate systems requirements on a continuing basis, and maintain systems processes, including the delivery of status to appropriate parties
- Author and update internal and external documentation, and formally initiate and deliver requirements and documentation
- Develop meaningful and lasting relationships with partners for optimized process development and systems integration
- Support questions and concerns from managers and executives with research, execution, and recommendations.
- Support reporting and analysis efforts within business units
- Support 3-5 concurrent projects, facilitating analysis and validation activities through the lifecycle
- Measure project performance using appropriate tools and techniques
- Work with team members to perform risk management assessment to minimize project risks
- Establishes and maintains relationships with vendors
- Develops and maintains templates within the bank’s project management system
Education and Experience Requirements:
- Bachelor’s Degree or equivalent
- 3-5 years business analysis experience
- Banking or related financial services preferred
- Strong quantitative and analytical skills
- Industry recognized certifications preferred
Essential Skills and Abilities:
- Proven capabilities with business analysis tools, including:
- Journey maps
- Process models
- User stories
- Requirement documentation
- Affinity diagram
- Traceability matrix
- Excellent client facing and internal communication skills
- Excellent written and verbal communication skills
Education
Bachelor’s: Accounting, Bachelor’s: Business Administration, Bachelor’s: Data Processing
Work Experience
General Experience – 3 to 6 years
TriState Capital Bank provides equal employment opportunity and advance in employment to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
TriState Capital Bank is an Equal Opportunity Employer.