The Loan Servicing and Quality Assurance Specialist will perform both data input of transactions and quality review of the core loan system for both consumer and commercial loans.

Primary Functions of the Position:

• Ensure that the core loan system matches the executed legal documents, whether via input or review
• Process or review new loans, renewals, modifications, extensions, payments, advances, maintenance, and system generated reports
• Provide customer support to both internal and external clients regarding account inquiries, research, and operational issues
• Provide backup support for other related duties, such as overseeing the printing and mailing of loan statements and manual calculation of accruing fees on commercial loans
• Work closely with Relationship Managers, Service Teams, Legal and Compliance to effectively execute on deliverables

Education and Experience Requirements:

• High School Diploma or equivalent; post-secondary degree preferred
• 2-4 years of experience, including previous bank operations or financial services experience
• Previous Consumer/Private Bank/Wealth Management quality review experience with knowledge of lending regulatory requirements is a plus

Essential Skills and Abilities:

• Familiarity with loan systems; and ability to read and understand loan documents in order to review that the loan system matches the loan documents
• Strong attention to detail
• Ability to communicate effectively in person, through email, and over the phone
• Proficiency in basic math skills and general knowledge of office software is required
• Ability to work in a fast-paced, high-intensity work environment
• Job may require additional hours of work during peak periods to meet service levels

Summary of the Position:

The Senior Commercial Loan Closing Specialist is responsible for processing and closing all Commercial Real Estate and C&I loans (these include new loans, loan renewals, loan modifications with a variety of structures, collateral, rates and terms), ensuring quality, completeness and accuracy. The position will work closely with the assigned Loan Administrator, Portfolio Manager, Relationship Manager, Borrower, Legal Counsel and Third Parties.  This Role will have a high concentration of Construction and Agented Transactions.  The role will be expected to perform the necessary due diligence to successfully close these transactions with minimal supervision. Examples of this work will be to complete the necessary Flood due diligence, Review and Opine on the Plan and Cost Report, confirm the accuracy of Insurance and the creation of Pro Rata’s for Agented Transactions. This information will be reviewed and compared against loan approvals and draft documents, ensuring all closing conditions and expectations have been met and closing can occur.

Essential Functions of the Position:

• Reviews complex loan documents, initiates and drives deal closing calls that include internal and external deal team members and counsel.
• Ensures documentation accurately reflects the intentions of the credit approval.
• Facilitates teamwork and continuity.
• Proactively pursues gaining new knowledge to perform effectively in the role
• Prepares funding requests and ensure accurate and complete funding information to ensure a timely closing
• Ensures transactions are closed in compliance with the Bank’s loan policy and any other requirements designated by the credit approval.
• Works with Relationship Manager/Underwriter to understand the transaction and make sure that all relevant documentation is obtained for a timely closing.
• Liaises and coordinates pre-closing requirements with internal and external clients (Underwriter, Relationship Manager, Syndication Desk, Borrowers, Lenders).
• Demonstrates ability to balance required regulatory and policy requirements when making decisions.
• Ensures Know Your Customer “KYC” requirements have been met prior to closing a transaction.
• Resolves issues that might impede closing and use judgement to involve the manager and internal counsel when required.
• Completes post-closing steps to ensure that all necessary documentation is received by downstream partners.
• Monitors and clears loan exceptions
• Develops, designs, and follows inter-departmental controls and risk reducing processes.
• Positively accepts change and engages with team and relevant stakeholders.
• Engages in raining and Process Improvement Initiatives

Education and Experience Requirements:

• Post-secondary degree preferred
• Minimum 7 – 10 years of experience, including 5 years of bank operations processing, loan closings or related experience
• Commercial Real Estate experience

Essential Skills and Abilities:

• Demonstrated knowledge of loan documentation and lending regulations and ability to effectively interface with customers, internal and external counsel, compliance, credit, title companies, inspectors, insurance companies and other external contacts
• Job may require additional hours of work during peak periods to meet service levels
• Must demonstrate strong follow-up skills and the ability to prioritize tasks effectively