The Sr Loan Servicing and Quality Assurance Specialist integrates in-depth specialty loan knowledge with the research and resolution of complex inquiries and client issues. In addition, this role provides support to Loan Operations leadership in the functions of process improvement, performance management, and the execution of strategic initiatives.
Primary Functions of the Position:
- Day-to-day focus on resolution of complex loan issues where expertise is required to interpret against policies, guidelines, or processes
- Deals with loan-related problems and the resolution of complex loan issues independently
- Supports leadership with projects, implementations, and strategic initiatives
- Demonstrates understanding of the loan operations processes to identify policy gaps and formulate policies to support the streamlining of related work processes
- Minimizes risk to the bank through a solid understanding of procedural requirements, provides solutions to reduce errors, and to adhere to audit and control policies
- Integrates a solid understanding of industry and business standards and practices
- Applies professional judgment, analytical thinking
- Interacts with internal and external stakeholders for issue resolution and problem solving
Education and Experience Requirements:
- Bachelor’s Degree or equivalent combination of education and experience.
- 5+ years of financial services experience, including 2+ years of experience in Loan Operations
- Previous Lending Operations and quality review/control experience with knowledge of lending regulatory requirements.
Essential Skills and Abilities:
- Strong knowledge of loan systems; In-depth knowledge of lending and all loan servicing functions, local/regulatory requirements, and legal documents.
- Strong attention to detail.
- High level of interpersonal skills and ability to communicate effectively in person, through email, and over the phone.
- Ability to work in a fast-paced, high-intensity work environment.
- Thorough knowledge of all products and services offered by the Bank.
- Job may require additional hours of work during peak periods to meet service levels.
The Senior Construction & Commercial Real Estate (CRE) Loan Administrator provides ongoing administration and maintenance of an assigned portfolio of commercial real estate and/or swap loans post-closing.
Primary Functions of the Position:
- Reviews, closes, and processes modifications/extensions, payments, rate changes, payoffs, partial releases, full releases and exceptions
- Administers the construction draw process which includes reviewing budgets and ensuring that the loans are balanced (including letter of credit exposure); reviews inspection reports, identifies and resolves construction and title issues. Ensures that requests are in accordance with governing loan documents and procedures and that all required approvals have been received
- Administers swapped loans (if assigned), including onboarding new swaps, manual monthly reconcilement of billing, applying and requesting payments to the loan and swap
- As needed, coordinates the loan closing process including performing necessary due diligence, gathering client data, reviewing loan approvals and executed documents, reviewing the initial draw request, preparing funding requests and following up on post-closing exceptions
- Works closely with loan closers, relationship managers, portfolio managers, internal and external counsel, borrowers and all other authorized parties affiliated with each loan transaction
Education and Experience Requirements:
- High School Diploma or equivalent; post-secondary degree preferred
- A minimum of 4 years of financial industry experience, including 2 years of loan administration or loan operations experience
- Commercial/Construction Real Estate Loan Administration experience preferred
- Understanding of interest rate swaps preferred.
Essential Skills and Abilities:
- Demonstrated knowledge of loan documentation and lending regulations and ability to effectively interface with customers, internal and external counsel, compliance, credit, title companies, inspectors, insurance companies and other external contacts
- Job may require additional hours of work during peak periods to meet service levels
The Loan Servicing and Quality Assurance Specialist will perform both data input of transactions and quality review of the core loan system for both consumer and commercial loans.
Primary Functions of the Position:
- Ensure that the core loan system matches the executed legal documents, whether via input or review
- Process or review new loans, renewals, modifications, extensions, payments, advances, maintenance, and system generated reports
- Provide customer support to both internal and external clients regarding account inquiries, research, and operational issues
- Provide backup support for other related duties, such as overseeing the printing and mailing of loan statements and manual calculation of accruing fees on commercial loans
- Work closely with Relationship Managers, Service Teams, Legal and Compliance to effectively execute on deliverables
Education and Experience Requirements:
- High School Diploma or equivalent; post-secondary degree preferred
- 2-4 years of experience, including previous bank operations or financial services experience
- Previous Consumer/Private Bank/Wealth Management quality review experience with knowledge of lending regulatory requirements is a plus
Essential Skills and Abilities:
- Familiarity with loan systems; and ability to read and understand loan documents in order to review that the loan system matches the loan documents
- Strong attention to detail
- Ability to communicate effectively in person, through email, and over the phone
- Proficiency in basic math skills and general knowledge of office software is required
- Ability to work in a fast-paced, high-intensity work environment
- Job may require additional hours of work during peak periods to meet service levels
Summary of the Position:
The Senior Commercial Loan Closing Specialist is responsible for processing and closing all Commercial Real Estate and C&I loans (these include new loans, loan renewals, loan modifications with a variety of structures, collateral, rates and terms), ensuring quality, completeness and accuracy. The position will work closely with the assigned Loan Administrator, Portfolio Manager, Relationship Manager, Borrower, Legal Counsel and Third Parties. This Role will have a high concentration of Construction and Agented Transactions. The role will be expected to perform the necessary due diligence to successfully close these transactions with minimal supervision. Examples of this work will be to complete the necessary Flood due diligence, Review and Opine on the Plan and Cost Report, confirm the accuracy of Insurance and the creation of Pro Rata’s for Agented Transactions. This information will be reviewed and compared against loan approvals and draft documents, ensuring all closing conditions and expectations have been met and closing can occur.
Essential Functions of the Position:
- Reviews complex loan documents, initiates and drives deal closing calls that include internal and external deal team members and counsel.
- Ensures documentation accurately reflects the intentions of the credit approval.
- Facilitates teamwork and continuity.
- Proactively pursues gaining new knowledge to perform effectively in the role
- Prepares funding requests and ensure accurate and complete funding information to ensure a timely closing
- Ensures transactions are closed in compliance with the Bank’s loan policy and any other requirements designated by the credit approval.
- Works with Relationship Manager/Underwriter to understand the transaction and make sure that all relevant documentation is obtained for a timely closing.
- Liaises and coordinates pre-closing requirements with internal and external clients (Underwriter, Relationship Manager, Syndication Desk, Borrowers, Lenders).
- Demonstrates ability to balance required regulatory and policy requirements when making decisions.
- Ensures Know Your Customer “KYC” requirements have been met prior to closing a transaction.
- Resolves issues that might impede closing and use judgement to involve the manager and internal counsel when required.
- Completes post-closing steps to ensure that all necessary documentation is received by downstream partners.
- Monitors and clears loan exceptions
- Develops, designs, and follows inter-departmental controls and risk reducing processes.
- Positively accepts change and engages with team and relevant stakeholders.
- Engages in raining and Process Improvement Initiatives
Education and Experience Requirements:
- Post-secondary degree preferred
- Minimum 7 – 10 years of experience, including 5 years of bank operations processing, loan closings or related experience
- Commercial Real Estate experience
Essential Skills and Abilities:
- Demonstrated knowledge of loan documentation and lending regulations and ability to effectively interface with customers, internal and external counsel, compliance, credit, title companies, inspectors, insurance companies and other external contacts
- Job may require additional hours of work during peak periods to meet service levels
- Must demonstrate strong follow-up skills and the ability to prioritize tasks effectively
