Summary of the Position:
The Sr Loan Servicing and Quality Assurance Specialist integrates in-depth specialty loan knowledge with the research and resolution of complex inquiries and client issues. In addition, this role provides support to Loan Operations leadership in the functions of process improvement, performance management, and the execution of strategic initiatives.
Primary Functions of the Position:
•Day-to-day focus on resolution of complex loan issues where expertise is required to interpret against policies,guidelines, or processes
•Deals with loan-related problems and the resolution of complex loan issues independently
•Supports leadership with projects, implementations, and strategic initiatives
•Demonstrates understanding of the loan operations processes to identify policy gaps and formulate policies tosupport the streamlining of related work processes
•Minimizes risk to the bank through a solid understanding of procedural requirements, provides solutions to reduceerrors, and to adhere to audit and control policies
•Integrates a solid understanding of industry and business standards and practices
•Applies professional judgment, analytical thinking
•Interacts with internal and external stakeholders for issue resolution and problem solving
Education and Experience Requirements:
•Bachelor’s Degree or equivalent combination of education and experience.
•5+ years of financial services experience, including 2+ years of experience in Loan Operations
•Previous Lending Operations and quality review/control experience with knowledge of lending regulatoryrequirements.
Essential Skills and Abilities:
•Strong knowledge of loan systems; In-depth knowledge of lending and all loan servicing functions, local/regulatoryrequirements, and legal documents.
•Strong attention to detail.
•High level of interpersonal skills and ability to communicate effectively in person, through email, and over the phone.
•Ability to work in a fast-paced, high-intensity work environment.
•Thorough knowledge of all products and services offered by the Bank.
•Job may require additional hours of work during peak periods to meet service levels.
Summary of the Position:
The Loan Servicing and Quality Assurance Specialist will perform both data input of transactions and quality review of the core loan system for both consumer and commercial loans.
Primary Functions of the Position:
•Ensure that the core loan system matches the executed legal documents, whether via input or review
•Process or review new loans, renewals, modifications, extensions, payments, advances, maintenance, and systemgenerated reports
•Provide customer support to both internal and external clients regarding account inquiries, research, and operationalissues
•Provide backup support for other related duties, such as overseeing the printing and mailing of loan statements andmanual calculation of accruing fees on commercial loans
•Work closely with Relationship Managers, Service Teams, Legal and Compliance to effectively execute on deliverables
Education and Experience Requirements:
•High School Diploma or equivalent; post-secondary degree preferred
•2-4 years of experience, including previous bank operations or financial services experience
•Previous Consumer/Private Bank/Wealth Management quality review experience with knowledge of lending regulatoryrequirements is a plus
Essential Skills and Abilities:
•Familiarity with loan systems; and ability to read and understand loan documents in order to review that the loansystem matches the loan documents
•Strong attention to detail
•Ability to communicate effectively in person, through email, and over the phone
•Proficiency in basic math skills and general knowledge of office software is required
•Ability to work in a fast-paced, high-intensity work environment
•Job may require additional hours of work during peak periods to meet service levels
Summary of the Position:
The Commercial Documentation and Construction Administration Manager will support the Commercial Closing process and Construction Administration workflow ensuring quality and productivity standards are met. This position will require thoughtful approaches to client engagement and experience and will work closely with external clients and internal partners (including Relationship Managers, Credit/Portfolio Managers, Legal, Compliance/Risk, and Bank Operations) to deliver a best-in-class experience for our commercial prospects and clients.
Primary Functions of the Position:
- Managing Commercial Loan closings and ongoing administration of Construction and Real Estate loans by fulfilling requests within stated SLAs
- Responsible for loan (relationship) exception tracking, identifying, curing and evidencing with proper file documentation
- Strong client engagement and experience throughout the closing and administration phases
- Keen attention to detail and understanding of loan system and applicable
- coding
- Working closely with other teams within operations and the bank to enhance current processes
- Fostering a culture of continuous improvement (client experience, productivity and quality)
- Coaching the team to best support the line of business
- Actively participate in projects as assigned
- Provides daily workflow and capacity planning solutions for upcoming initiatives
- Be point of escalation for team and handle escalation process throughout its entirety
- Interview and effectively participate in the selection process of new employees
- Maintain and develop policies and procedures according to new rules and regulations for both internal and external guidance
- Make proposals to management for changes and improvements to SLA’s
- Provide day to day support and insight to the metrics & performance of the team
- Perform team performance reviews, IDP’s, performance improvement plans (PIPs) and conduct team one-on-one’s
- Review electronic timecards for approval and accuracy when needed
Education and Experience Requirements:
- Bachelor’s Degree or equivalent combination of education and experience
- Minimum 5 years of related banking experience, including operations management, commercial loan closing and commercial loan administration
- Minimum 2 years of supervisory or leadership experience in current or recently held position preferred
Essential Skills and Abilities:
- Demonstrated knowledge of loan documentation requirements and commercial lending regulations
- Extensive experience in administering construction loans including reviewing draw requests
- Attention to detail and ability to review construction due diligence documentation, including Plan and Cost Reviews Construction Contracts, Payment and Performance Bonds, Inspection Reports, Budgets
- Ability to organize and prioritize work assignments in a consistent manner to ensure timely and efficient production.
- Exceptional interpersonal, communication and presentation skills
- Strong work ethic and ability to be self-directed
- Analytical problem-solving capabilities
- Ability to work in a high-energy, fast-paced, team-oriented work environment and adapt quickly to changing priorities
