Job Title: Records Management Team Lead
Department: Loan Operations
Location: Pittsburgh, PA
Summary of the Position:
The Records Management Team Lead will provide oversight of the intake, imaging and release of Loan and Credit documentation. Ensuring accurate tracking and reporting of document exceptions and reporting requirements is a critical component of this role and as such, a strong knowledge of both credit and legal documentation is required. In addition, the team lead will oversee paid loan processing and the coordination of archiving and document retrieval activities in accordance with bank, legal and regulatory requirements. The Records Management Team Lead will ensure operational controls are documented and adhered to and will review procedures regularly to identify gaps.
Primary Functions of the Position:
- Manages the day-to-day activities of the Record Management staff, and assists with daily activities when deemed necessary
- Serves as the point of escalation for the team and handles the escalation process throughout its entirety
- Provides day-to-day support and insight to the metrics & performance of the team, and makes proposals to management for changes and improvements to SLA’s
- Responsible for coaching and development of staff, coordinating and facilitating training and developing training materials and procedures for benefit of the team
- Conducts regularly scheduled on-on-one’s with Team Members. Creates individual development plans and completes annual and intermittent performance reviews. Participates in performance improvement plans when necessary
- Interviews and effectively participates in the selection and onboarding of new team members
- Approves PTO requests for all team members and timecards for any non-exempt employees
- Maintains and develops policies and procedures according to new rules and regulations for both internal and external guidance
- Provides daily workflow and capacity planning solutions for upcoming initiatives
- Manages critical vendor relationships to ensure the protection of the bank’s collateral through tax, insurance, UCC, document exception and flood tracking.
- Works with Business and Technology partners to translate business requirements into end-to-end process improvement. This candidate must be comfortable leveraging new and emerging technology in support of the overall effort to move towards a new digital state.
- Collaborates with critical partners including: Relationship Managers, Credit, Service Teams, Legal and Compliance, this position will perform complex research on documentation and operational issues and will provide support for Audits as needed.
- Collects and analyzes data to identify, capacity, error trends and opportunities for process improvements.
- Responsible for creating note and collateral release documentation. The collateral documents include but are not limited to the preparation of recorded mortgage documents to be sent for recording, lien release letters, and securities release letters.
- Works directly with external auditors on providing requested loan information and documentation for review, as well exporting documents from internal document management storage system.
- Actively participate in assigned projects and performs other duties as assigned
Education and Experience Requirements:
- Bachelor’s Degree preferred or combination of education and experience
- 5+ years in Operational function at a Financial Institution; experience with Commercial or Consumer lending and/or Private Banking/Wealth Management preferred
- Must understand the exception management process and will be engaged to develop reporting that can be used bank wide to support ongoing monitoring efforts.
- This position entails researching and understanding requirements for various types of recorded documentation (Mortgage, Satisfactions, UCC’s and Vehicle Titles) to support various processes associated with this role.
Essential Skills and Abilities:
- Ideal candidate must have a strong working knowledge of lending environment and be able to effectively navigate multiple loan servicing systems
- Previous Management or leadership experience
- Proficient Microsoft Office skills (Expert user of Excel)
- Proficient in Adobe Acrobat
- Strong analytical skills with high attention to detail and accuracy
- Excellent verbal, written, and interpersonal communication skills
- Ability to work independently and provide team support in a production-based environment
- Strong organizational and time management skills; must be able to prioritize
- Must be able to lift boxes up to 20 pounds
TriState Capital Bank provides equal employment opportunity and advance in employment to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
TriState Capital Bank is an Equal Opportunity Employer.
Summary of the Position:
The Client Services Team Lead will support the Private Bank Fulfillment and Closing process and all associated workflows. This position works closely with the full Sales organization along with Portfolio Management, Internal and External Counsel, Compliance, Financial Advisors, and all other authorized parties affiliated with each Private Banking transaction.
Primary Functions of the Position:
- Manages Private Bank Fulfillment and Closing staff, activities, and ongoing modification administration to effectively fulfill requests within stated SLAs and ensure that quality and productivity standards are met. Assists with daily activities when deemed necessary
- Serves as the point of escalation for the team and handles the escalation process throughout its entirety
- Provides day-to-day support and insight to the metrics & performance of the team, and makes proposals to management for changes and improvements to SLA’s
- Responsible for effective coaching and development of staff, coordinating and facilitating training, and developing training materials and procedures for benefit of the team and support of the line of business
- Conducts regularly scheduled on-on-one’s with Team Members. Creates individual development plans and completes annual and intermittent performance reviews. Participates in performance improvement plans when necessary
- Interviews and effectively participates in the selection and onboarding of new team members
- Approves PTO requests for all team members and timecards for any non-exempt employees
- Maintains and develops policies and procedures according to new rules and regulations for both internal and external guidance
- Provides daily workflow and capacity planning solutions for upcoming initiatives
- Responsible for loan (relationship) and modification assignment tracking, and monitoring and curing delinquent loans and modifications
- Maintains strong client engagement and experience throughout the fulfillment and closing phases
- Fosters a culture of continuous improvement (client experience, productivity, and quality) and works closely with other teams within operations and the bank to enhance current processes. Actively participates in and takes ownership of assigned process improvement/ enhancement exercises
- Actively participates in assigned projects and performs other duties as assigned
Education and Experience Requirements:
- Bachelor’s Degree, or equivalent combination of education and experience
- Minimum 5 years of related banking experience, including operations management and/or commercial loan closing administration
- Minimum 2 years of supervisory or leadership experience in current or recently held position preferred
Essential Skills and Abilities:
- Demonstrated knowledge of loan documentation process requirements
- Extensive experience in administering all facets of Fulfillment and Closing activities
- Keen attention to detail and ability to review all aspects of production documents
- Ability to organize and prioritize work assignments in a consistent manner to ensure timely and efficient production
- Exceptional interpersonal, communication and presentation skills
- Ability to motivate the team and exhibit a continuous positive attitude
- Strong work ethic and ability to be self-directed
- Analytical problem-solving capabilities
- Ability to work in a high-energy, fast-paced, team-oriented work environment and adapt quickly to changing priorities
Summary of the Position:
The Agency and C&I Loan Servicing Specialist will possess a solid understanding of the Commercial Loan Process from start to finish, with particular expertise in the Commercial & Industrial and specifically Agency Servicing. The Loan Servicing Specialist must have a willingness to work alongside Team Leads and/or Managers to carry out departmental objectives, respond quickly to changing needs of the business, and provide coaching and expertise with a customer-service oriented attitude. Experience in C&I and Agented loan administration, closing, due diligence, documentation and loan booking as well as in depth knowledge of bank processing systems including Fiserv Signature are required.
Primary Functions of the Position:
- Supports daily Loan Operations functions and provide processing expertise and high level of customer service interactions to team leads and associates as well as internal and external customers by performing research and complex issue resolution for C&I and Agented loans
- Leads communication for the participation desk; including inquiries, complex research and issue resolution
- Ensures ticklers/exceptions are maintained and kept up to date
- Ensures letter of credit renewals, extensions and all associated billing and ticklers are current
- Trains and coaches less experienced colleagues on TriState Procedures and processes around agency servicing, participation loans and letters of credit
- Independently completes complex calculations including but not limited to: accruing/unused fees, interest calculations, and letter of credit fees.
- Provides assistance to less tenured team members for the specified line of business through a variety of means including training and mentorship, loan level support and problem resolution
- Ensures departmental procedures are updated if required; reviews for completeness and accuracy on a regular basis; identifies redundancies and inefficiencies, make recommendations, and successfully implement continuous improvement solutions
- Projects, as assigned
Education and Experience Requirements:
- Bachelor’s Degree, or equivalent combination of education and experience
- Experience in working with Fiserv Signature
- 5+ years of experience in Operational Lending environment
Essential Skills and Abilities:
- Time management – ability to independently prioritize tasks, objectives and meet specified deadlines.
- Teamwork – work closely with team members across loan ops in the organization with a “one team” mindset.
- Communication and collaboration – ability to effectively communicate issues and resolutions across and up in the organization. Work across teams to both identify issues and problem solve to deliver root cause solutions.
- Knowledge sharing – creatively and impactfully share knowledge through training (group or 1:1), documented job aides and procedures and other methods as appropriate.
