Job Title:          Loan Servicing and Quality Assurance Specialist           

Department:   Loan Operations

Location:          Pittsburgh, PA

 

 

Summary of the Position:

 

The Loan Servicing and Quality Assurance Specialist will perform both data input of transactions and quality review of the core loan system for both consumer and commercial loans.

 

Primary Functions of the Position:

 

• Ensure that the core loan system matches the executed legal documents, whether via input or review
• Process or review new loans, renewals, modifications, extensions, payments, advances, maintenance, and system generated reports
• Provide customer support to both internal and external clients regarding account inquiries, research, and operational issues
• Provide backup support for other related duties, such as overseeing the printing and mailing of loan statements and manual calculation of accruing fees on commercial loans
• Work closely with Relationship Managers, Service Teams, Legal and Compliance to effectively execute on deliverables

 

Education and Experience Requirements:

 

• High School Diploma or equivalent; post-secondary degree preferred
• 2-4 years of experience, including previous bank operations or financial services experience
• Previous Consumer/Private Bank/Wealth Management quality review experience with knowledge of lending regulatory requirements is a plus

 

Essential Skills and Abilities:

 

• Familiarity with loan systems; and ability to read and understand loan documents in order to review that the loan system matches the loan documents
• Strong attention to detail
• Ability to communicate effectively in person, through email, and over the phone
• Proficiency in basic math skills and general knowledge of office software is required
• Ability to work in a fast-paced, high-intensity work environment
• Job may require additional hours of work during peak periods to meet service levels

 

 

 

TriState Capital Bank provides equal employment opportunity and advance in employment to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

 

TriState Capital Bank is an Equal Opportunity Employer.

Job Title: Bank Operations First LOD Risk Manager

Department: Bank Operations

Location: Pittsburgh

 

Summary of the Position:

The Bank Operations First LOD Risk Manager will report to the SVP Bank Operations and will have responsibility for ensuring effective operational controls and providing support and guidance to Operations groups including Private & Commercial Bank Lending Operations, Treasury Management Operations and Payment Operations teams (Wire, ACH, Deposits). This individual will support the team in identification of day-to-day business risks through regular review of documented processes and correlating controls, ensure the complete closure and remediation of Operational Incidents and Issues and develop and execute testing of key controls. The incumbent will be required to build and maintain strong partnerships with second and third line of defense to support audit, testing and RCSA implementation and ongoing reviews. The ideal candidate will have strong problem-solving skills and the ability to influence a broad group of stakeholders across the organization and a keen ability to ability to evaluate and enhance processes and internal controls.

 

Primary Functions of the Position:

• Establish first line of defense monitoring and oversight
• Support of risk assessments and 3rd LOD control testing
• Promote culture of effective risk management and compliance within Operations by supporting development and monitoring of key risk indicator (KRI) metrics
• Design, implement and influence internal governance processes, controls and related key risk indicators (KRIs)
• Management of Operational incident tracking including identification of root cause, risk of reoccurrence and associated operational and financial impacts
• Oversight of Issue Management, including tracking, reporting, and remediation
• Assists the Head of Operations and front-line operational management in developing and implementing measurement processes for operational key risk and control indicators
• Provide monthly oversight and governance of Documentation exceptions and other process quality metrics
• Experience with assessment and analysis of technology control environments and process automation
• Oversight of procedure inventory including build out of annual review & attestation procedures
• Provide support for the team and responding to ad-hoc requests from other business partners
• Management of special projects

 

Education and Experience Requirements:

• 5-10 years of management experience in Banking Operations or Risk Management
• Bachelor’s degree required

 

Essential Skills and Abilities:

• Ability to use tools, data, and best practices to identify, assess, and manage operational risk exposures
• Ability to work well under pressure, adapt to changing circumstances, make decisions quickly, and manage multiple priorities
• Strong understanding of a Banking Operations Environment including; Commercial Lending, Treasury Management and/or Payment Operations

Summary of the Position:

 

The Collateral Exception and Administration Specialist will support the C&I/Commercial Real Estate Closing process and CRE Administration workflow ensuring quality and productivity standards are met.  This position will require thoughtful approaches to client engagement and experience and will work closely with external clients and internal partners (including Relationship Managers, Credit/Portfolio Managers, Legal, Compliance/Risk, and Bank Operations) to deliver a best-in-class experience for our commercial prospects and clients.

 

Primary Functions of the Position:

 

• Manages the document exception process, including creating, reviewing and editing exceptions based on policies and procedures using core system(s)
• Ensures the accuracy and timely distribution of exceptions reporting
• Manages the NextGen relationship and works to improve the exception/tickler process and reporting as well as liaises with IT and other business lines to seek out process improvement opportunities as it relates to that system
• Provides oversight of the UCC (historical) filing and continuation process
• Manages the AFR (insurance tracking) vendor relationship – ensuring, accuracy of reporting, transmission of files and process enhancements to improve workflow
• Provides oversight of UCCs filed in the name of TSCB including the filing of all (historical) UCCs, ensuring they are continued in a timely manner
• Manages the CoreLogic relationship for real estate tax tracking – providing reporting and informational updates to the sales organization
• Ensure the policy premium is made for Life Insurance Policies that secure TSCB loans from Northwestern Mutual clients.
• Serves as the Operations Point of Contact for specific audits as defined by management and ensures that all audit reporting requests are fulfilled within established timelines
• Ensures that all work is processed timely and accurately and that all service levels are maintained
• Provides management with accurate and meaningful metrics including both volume and key risk indicators for exceptions and collateral monitoring functions
• Trains new colleagues on key collateral monitoring systems and functionality
• Performs various projects, as required by manager

 

Education and Experience Requirements:

 

• Bachelor’s Degree or commensurate combination of education and experience
• Minimum of 3 years of financial services experience with exposure to marketable securities and / or loan administration
• Familiarity with brokerage statements and other financial documentation typically associated with a loan file
• Familiarity with Baker Hill Services Advisor product preferred, but not required

 

Essential Skills and Abilities:

 

• Excellent verbal, written, and interpersonal communication skills
• Knowledge and understanding of trust and custody services
• Ability to navigate multiple loan service applications and utilize search tools to locate and research data
• Ability to work independently and provide team support in a production-based environment
• Strong organizational and time management skills
• Ability to work overtime as necessary
• Must be able to lift boxes up to 20 lbs