The Senior Wire Operations Associate will deliver high quality customer service and perform daily processing of financial transactions in a fast paced, time sensitive operations environment. The Senior Wire Operations Associate will conduct all aspects of wire transfer activity effectively and accurately, including performance verifications, initiating wires, processing and releasing wires, and monitoring wire status queues. The incumbent will also be responsible for fraud monitoring and investigation, working closely with internal and external business partners to ensure that we are effectively validating movement of funds out of the bank, and quickly identify and responding to any activity that appears suspicious or fraudulent.

Primary Functions of the Position:

• Assists the Wire Operations team lead on daily tasks and escalate issues accordingly
• Processes, verifies, submits, and receives wire transfers in accordance with established Bank procedures
• Performs various security related functions, such as verifications and callback confirmations, to validate the authenticity of outgoing wire transfers
• Works directly with clients and internal service partners to ensure proper documentation is being completed for accurate transfer of funds
• Reconciles the transaction fraud monitoring queue and any OFAC related inquiries and performs the proper due diligence in mitigating fraud
• Investigates and researches suspicious or fraudulent claims in accordance with the Bank’s policy and procedures
• Recommends to management changes in processes based on trends to lessen the Bank’s exposure to future fraud losses
• Directly involved in fraud loss recovery, entering and researching disputes, adjusting customer’s accounts, and following up with the customer on account actions
• Works closely with Relationship Managers, Treasury Management Officers, Deposit Operations, Treasury Operations, ACH Operations, Compliance, and all other authorized parties affiliated with Wire Services to effectively execute the responsibilities of the position
• Performs other related duties as assigned

Education and Experience Requirements:

• High School diploma or equivalent; post-secondary education preferred
• Minimum 3-5 years of banking experience; prior specific experience in transaction processing, wire transfer operations, and fraud detection required
• Experience working in a fast-paced and deadline-oriented environment

Essential Skills and Abilities:

• Excellent interpersonal and customer service skills
• Demonstrated knowledge of Wire Transfers
• Strong analytical skills
• Proficient computer skills
• Ability to perform job functions accurately and with attention to detail
• Job may require additional hours of work during peak periods to meet service levels