Summary of the Position:

Serves as a critical liaison between business stakeholders and IT teams, leveraging business process knowledge and technical expertise to align technology solutions with organizational goals, working to improve efficiency and the end user experience. Their primary responsibilities involve the entire system development lifecycle, from initial analysis to implementation and support.

Primary Functions of the Position:

• Requirements Gathering and Analysis: Collaborating with key stakeholders of all levels to identify, document, and validate business requirements and user needs.
  • Assist various Lines of Business stakeholders with the creation of Business Requirements.
• Process Improvement and Design: Analyzing existing business processes, systems, and data to find areas for improvement and making recommendations for future state new or modified systems, software, or hardware to increase productivity, efficiency and end user experience.
• Solution Design and Specification: Translating business requirements into detailed functional and technical specifications and designs for development teams to use when building solutions.
  • Experience working with Waterfall and Agile Methodologies
  • Create and maintain comprehensive documentation such as use cases, Agile user stories, process diagrams, and technical specifications
  • Ability to Manage an Agile Backlog
  • Run Agile ceremonies when required
  • Knowledge of APIs, middleware, and integration patterns to connect disparate systems
• Project Management Support: Assist the Project Manager with project planning, managing timelines, tracking progress, and coordinating activities across cross-functional teams ensuring projects are completed on time and within budget.
• Testing and Quality Assurance Support: Assist the QA team and LOB UAT members with UAT scripting, defect management, and answering questions.
• Training and Support: Assist the Business with end-user training for implementations, troubleshoot issues post-implementation and escalate when needed.

Summary of the Position:

The First LOD Risk Manager will report to the SVP Bank Operations and will have responsibility for ensuring effective operational controls and providing support and guidance to Operations groups including Private & Commercial Bank Lending Operations, Treasury Management Operations and Payment Operations teams (Wire, ACH, Deposits). This individual will support the team in identification of day-to-day business risks through regular review of documented processes and correlating controls, ensure the complete closure and remediation of Operational Incidents and Issues and develop and execute testing of key controls. The incumbent will be required to build and maintain strong partnerships with second and third line of defense to support audit, testing and RCSA implementation and ongoing reviews. The ideal candidate will have strong problem-solving skills and the ability to influence a broad group of stakeholders across the organization and a keen ability to ability to evaluate and enhance processes and internal controls.

Primary Functions of the Position:

• Establish first line of defense monitoring and oversight
• Support of risk assessments and 3rd LOD control testing
• Promote culture of effective risk management and compliance within Operations by supporting development and monitoring of key risk indicator (KRI) metrics
• Design, implement and influence internal governance processes, controls and related key risk indicators (KRIs)
• Management of Operational incident tracking including identification of root cause, risk of reoccurrence and associated operational and financial impacts
• Oversight of Issue Management, including tracking, reporting, and remediation
• Assists the Head of Operations and front-line operational management in developing and implementing measurement processes for operational key risk and control indicators
• Provide monthly oversight and governance of Documentation exceptions and other process quality metrics
• Experience with assessment and analysis of technology control environments and process automation
• Oversight of procedure inventory including build out of annual review & attestation procedures
• Provide support for the team and responding to ad-hoc requests from other business partners
• Management of special projects

Education and Experience Requirements:

• 5-10 years of management experience in Banking Operations or Risk Management
• Bachelor’s degree required

Essential Skills and Abilities:

• Ability to use tools, data, and best practices to identify, assess, and manage operational risk exposures
• Ability to work well under pressure, adapt to changing circumstances, make decisions quickly, and manage multiple priorities
• Strong understanding of a Banking Operations Environment including; Commercial Lending, Treasury Management and/or Payment Operations

Summary of the Position:

The Senior Salesforce Administrator ensures that we are maximizing efficiency and capitalizing on the full features and benefits of our Salesforce platform. The Senior Salesforce Administrator will report to the VP of Sales Operations, and will collaborate closely with functional leaders to support, configure, maintain, and improve TSC’s Salesforce ecosystem in support of daily operations and strategic initiatives. The position will provide Salesforce support to internal and external end-users and serve as a mentor for other Salesforce Administrators on the team.

Primary Functions of the Position:

• Serves as a system administrator for the entire Salesforce platform including Sales Cloud, Service Cloud, Experience Cloud, Pardot, and Salesforce Shield
• Handles administrative functions including user account maintenance, reports and dashboards, workflows, process builders, flows, triggers, validation rules, campaigns, custom objects, change management, and sandbox deployments
• Key contributor to our ongoing development efforts for our customer-facing Salesforce Experience Community; including QA testing, UAT testing, and vendor management
• Helps prioritize and triage all Salesforce issues and enhancement requests directly with the Sales Operations team
• Organizes and performs system training and demonstrations to internal and external users
• Creates documentation of new system processes
• Gathers business requirements to create process improvements using Salesforce technology
• Maintains Salesforce database for integrity and accuracy including cleansing and duplicate record management

Education and Experience Requirements:

• Bachelor’s Degree
• Salesforce Administrator certification
• 3+ years of Salesforce Administration experience
• Strong communication skills and experience working with functional leadership
• Creative and analytical thinker with strong problem-solving skills
• Demonstrated ability to meet deadlines and prioritize simultaneous requests

Preferred Experience:

• Ability to write APEX triggers
• Experience in banking and/or financial services

Essential Skills and Abilities:

• Strong presentation, collaboration, and communication skills
• Intellectually curious to gain deeper understanding of processes and requirements
• Self-starter and a team player capable of driving projects to fruition
• Familiarity with technical project methodologies and the software development lifecycle
• Exceptionally strong skills and knowledge of Microsoft Excel and PowerPoint
• Exemplify understanding of Salesforce integrations such as DocuSign, Jitterbit, SF Shield

Summary:

The ACH Operations Specialist manages the daily processing windows of ACH file processing. In addition, the ACH Operations Specialist manages all processing exceptions, batch and file suspensions, fraud monitoring, new employee training, ongoing client support, and troubleshooting. The ACH Operations Specialist also performs daily General Ledger reconciliation of Check, ACH, Wire, Debit Card, ICS, and other Miscellaneous accounts. The ACH Operations Specialist will maintain a solid understanding of ACH batch and file processing, ACH services and back-office processes, adequate understanding of the NACHA rules, General Ledger accounting.  Essential Skills and Abilities:

Essential Functions of the Position:

• Assists the ACH Operations team lead on daily tasks
• Assist in the training of new employees
• Manage ACH file processing windows and exception processing
• Manage transaction fraud monitoring and client communication
• Assist the ACH Team Lead on all Fraud related activity, as it relates to funds retrieval, documentation, and reporting
• Manage General Ledger balancing for Check, ACH, Wire, Debit Card, and ICS
• Responsible for covering late ACH window monitoring when required
• Work closely with BSA, Risk and Compliance, Management, Sales, Deposit Operations, Treasury Operations, and Wire Operations.

Education and Experience Requirements:

• High School diploma or equivalent; post-secondary education preferred
• A minimum of 4 years of experience, including 2 years bank operations experience in an ACH operations role.

Essential Skills and Abilities:

• Demonstrated knowledge of all ACH products, systems, and related processes.
• Thorough understanding of transmission processing for ACH, and understanding file layouts
• Understanding of Fraud monitoring and Fraudulent activity on ACH transactions
• Understanding of General Ledger balancing principals
• Demonstrated ability to communicate effectively with clients, Management, staff, and support vendors.
• Job may require additional hours of work during peak periods to meet service levels.