The Business Continuity Officers is responsible for the design, execution, and ongoing effectiveness of the organization’s enterprise-wide business continuity, disaster recovery, and incident management capabilities. This role ensures that critical business operations can withstand, respond to, and recover from disruptive events in a manner that protects clients, employees, financial soundness, and the firm’s reputation. As a senior leader within Operations, this role owns the first-line execution of business continuity and operational resilience programs, partnering closely with Technology, Facilities, Information Security, Risk Management, Compliance, and business leadership. The SVP provides clear leadership during incidents and exercises, sets enterprise standards, and ensures regulatory expectations are met across all applicable entities.
Primary Functions of the Position:
- Own and oversee the enterprise Business Continuity Management (BCM) and Disaster Recovery (DR) framework, ensuring it is comprehensive, current, and executable.
- Establish and maintain enterprise standards for Business Impact Analyses (BIAs), recovery strategies, recovery time objectives (RTOs), and recovery point objectives (RPOs).
- Ensure all critical business functions, applications, and third-party dependencies are appropriately identified, documented, and prioritized.
- Serve as a senior operational leader during material incidents, crises, and continuity events, providing structure, escalation, and decision support.
- Ensure incident response playbooks, escalation protocols, and communication processes are clearly defined, tested, and understood across the organization.
- Design and oversee an annual program of tabletop exercises, simulations, and live tests, and ensure lessons learned are documented and remediated.
- Partner with Third Party Risk Management and Procurement to validate continuity capabilities of critical suppliers and service providers.
- Provide executive and governance reporting and support regulatory examinations related to business continuity and operational resilience.
- Lead and develop a high-performing business continuity and resilience team and promote a culture of preparedness and accountability.
- Availability during both work hours, and off-hours (occasional weekends, evenings) as needed, to lead incident response when they arise
Education and Experience Requirements:
- Bachelor’s degree required; advanced degree preferred.
- Minimum 10+ years of experience in operations, business continuity, disaster recovery, operational resilience, or related disciplines within financial services or a regulated environment.
- Demonstrated experience leading enterprise-wide continuity and incident response programs.
- Strong understanding of regulatory expectations related to business continuity and operational resilience.
Essential Skills and Abilities:
- Executive presence with the ability to influence at the highest levels of the organization.
- Proven ability to lead calmly and decisively during high-pressure incidents and crises.
- Strong communication skills with the ability to translate complex risk scenarios into clear executive decision points.
- Ability to manage and influence across complex, matrixed organizations.
- Pragmatic approach that balances preparedness with business efficiency and operational discipline.
Summary of the Position:
Serves as a critical liaison between business stakeholders and IT teams, leveraging business process knowledge and technical expertise to align technology solutions with organizational goals, working to improve efficiency and the end user experience. Their primary responsibilities involve the entire system development lifecycle, from initial analysis to implementation and support.
Primary Functions of the Position:
- Requirements Gathering and Analysis: Collaborating with key stakeholders of all levels to identify, document, and validate business requirements and user needs.
- Assist various Lines of Business stakeholders with the creation of Business Requirements.
- Process Improvement and Design: Analyzing existing business processes, systems, and data to find areas for improvement and making recommendations for future state new or modified systems, software, or hardware to increase productivity, efficiency and end user experience.
- Solution Design and Specification: Translating business requirements into detailed functional and technical specifications and designs for development teams to use when building solutions.
- Experience working with Waterfall and Agile Methodologies
- Create and maintain comprehensive documentation such as use cases, Agile user stories, process diagrams, and technical specifications
- Ability to Manage an Agile Backlog
- Run Agile ceremonies when required
- Knowledge of APIs, middleware, and integration patterns to connect disparate systems
- Project Management Support: Assist the Project Manager with project planning, managing timelines, tracking progress, and coordinating activities across cross-functional teams ensuring projects are completed on time and within budget.
- Testing and Quality Assurance Support: Assist the QA team and LOB UAT members with UAT scripting, defect management, and answering questions.
- Training and Support: Assist the Business with end-user training for implementations, troubleshoot issues post-implementation and escalate when needed.
Education and Experience Requirements:
- Bachelor’s Degree or Equivalent Experience in Banking Systems Development
- Knowledge of Treasury Management and Commercial Banking and Systems
- Experience in the creation of Current State vs. Future State Diagrams
- Creation of C4 Architectural Diagramming (preferred, not required)
- Design Thinking Experience (preferred, not required)
- Analytical Thinking: Ability to break down complex problems, interpret data, and identify root causes and solutions.
- Technical Proficiency: Familiarity with systems analysis tools, databases, programming concepts, and software development life cycles (SDLC).]
- Communication Skills: Excellent verbal and written communication to clearly convey complex technical information to non-technical stakeholders and vice versa.
- Interpersonal Skills: Building effective relationships with stakeholders, facilitating discussions, and managing expectations.
- Attention to Detail: Ensuring accuracy in requirements, documentation, and system configurations.
- Problem-Solving: Proactive in identifying issues, thinking creatively, and providing feasible solutions.
- Project Management: Ability to prioritize tasks, manage time, and contribute to project planning and execution.
- Adaptability: Remaining flexible and responsive to changing business needs and technology landscapes
