Summary of the Position:
The First LOD Risk Manager will report to the SVP Bank Operations and will have responsibility for ensuring effective operational controls and providing support and guidance to Operations groups including Private & Commercial Bank Lending Operations, Treasury Management Operations and Payment Operations teams (Wire, ACH, Deposits). This individual will support the team in identification of day-to-day business risks through regular review of documented processes and correlating controls, ensure the complete closure and remediation of Operational Incidents and Issues and develop and execute testing of key controls. The incumbent will be required to build and maintain strong partnerships with second and third line of defense to support audit, testing and RCSA implementation and ongoing reviews. The ideal candidate will have strong problem-solving skills and the ability to influence a broad group of stakeholders across the organization and a keen ability to ability to evaluate and enhance processes and internal controls.
Primary Functions of the Position:
- Establish first line of defense monitoring and oversight
- Support of risk assessments and 3rd LOD control testing
- Promote culture of effective risk management and compliance within Operations by supporting development and monitoring of key risk indicator (KRI) metrics
- Design, implement and influence internal governance processes, controls and related key risk indicators (KRIs)
- Management of Operational incident tracking including identification of root cause, risk of reoccurrence and associated operational and financial impacts
- Oversight of Issue Management, including tracking, reporting, and remediation
- Assists the Head of Operations and front-line operational management in developing and implementing measurement processes for operational key risk and control indicators
- Provide monthly oversight and governance of Documentation exceptions and other process quality metrics
- Experience with assessment and analysis of technology control environments and process automation
- Oversight of procedure inventory including build out of annual review & attestation procedures
- Provide support for the team and responding to ad-hoc requests from other business partners
- Management of special projects
Education and Experience Requirements:
- 5-10 years of management experience in Banking Operations or Risk Management
- Bachelor’s degree required
Essential Skills and Abilities:
- Ability to use tools, data, and best practices to identify, assess, and manage operational risk exposures
- Ability to work well under pressure, adapt to changing circumstances, make decisions quickly, and manage multiple priorities
- Strong understanding of a Banking Operations Environment including; Commercial Lending, Treasury Management and/or Payment Operations
Summary of the Position:
The Quality Review Specialist assists in managing the validation of workflow performed in Deposit and Treasury Operations. In addition, the Quality Review Specialist will be responsible for the review of all SOC and non-SOC related maintenance and maintain control of all audits related documentation in the Deposit and Treasury areas of operation. The Quality Review Specialist will work closely with Deposits, Treasury, ACH, and Wire Operations.
Primary Functions of the Position:
- Quality Review of all Deposit and Treasury Operations onboarding and client implementations
- Quality Review of all Deposit and Treasury client maintenance requests
- Quality Review of all Treasury Billing for account analysis
- Quality review of all Deposit online decision support items
- Quality review of all teller transaction work
- Quality review of all single sign on set-ups in Treasury operations
- Manage audit and all SOC related controls
- Works closely with Deposit, Treasury, ACH, and Wire Operations
Education and Experience Requirements:
- Bachelor’s Degree, or equivalent combination of education and experience
- Minimum 3 years of bank operations experience in Deposit/Treasury Operations
Essential Skills and Abilities:
- Demonstrated knowledge of all Deposit and Treasury products, systems, and related processes
- Thorough understanding of accounts and account opening
- Understanding of Online Banking for Treasury clients
- Organizational skills that will be imperative to supporting audits
- Project management skills and experience is preferred
- Demonstrated ability to communicate effectively with Management, staff, and support vendors
- Job may require additional hours of work during peak periods to meet service levels
Hours:
4:00 PM – 1:00 AM
Summary:
The ACH Operations Specialist manages the daily processing windows of ACH file processing. In addition, the ACH Operations Specialist manages all processing exceptions, batch and file suspensions, fraud monitoring, new employee training, ongoing client support, and troubleshooting. The ACH Operations Specialist also performs daily General Ledger reconciliation of Check, ACH, Wire, Debit Card, ICS, and other Miscellaneous accounts. The ACH Operations Specialist will maintain a solid understanding of ACH batch and file processing, ACH services and back-office processes, adequate understanding of the NACHA rules, General Ledger accounting. Essential Skills and Abilities:
Essential Functions of the Position:
- Assists the ACH Operations team lead on daily tasks
- Assist in the training of new employees
- Manage ACH file processing windows and exception processing
- Manage transaction fraud monitoring and client communication
- Assist the ACH Team Lead on all Fraud related activity, as it relates to funds retrieval, documentation, and reporting
- Manage General Ledger balancing for Check, ACH, Wire, Debit Card, and ICS
- Responsible for covering late ACH window monitoring when required
- Work closely with BSA, Risk and Compliance, Management, Sales, Deposit Operations, Treasury Operations, and Wire Operations.
Education and Experience Requirements:
- High School diploma or equivalent; post-secondary education preferred
- A minimum of 4 years of experience, including 2 years bank operations experience in an ACH operations role.
Essential Skills and Abilities:
- Demonstrated knowledge of all ACH products, systems, and related processes.
- Thorough understanding of transmission processing for ACH, and understanding file layouts
- Understanding of Fraud monitoring and Fraudulent activity on ACH transactions
- Understanding of General Ledger balancing principals
- Demonstrated ability to communicate effectively with clients, Management, staff, and support vendors.
- Job may require additional hours of work during peak periods to meet service levels.
